20 publicaciones de empleo destacadas de customer care specialist en parla, md (¡Están contratando!)

Global Head of HR OPS Vendor Management
Siemens Healthineers —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
3d
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Allianz —Madrid, Madrid provincia
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zooplus SE —Madrid, Madrid provincia
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IQVIA —Madrid, Madrid provincia
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- Inglés
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Spanish Customer Support | Relocate to Greece
Next Job Abroad —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
Test Manager – Financial Markets
ING —Madrid, Madrid provincia
- Inglés
- Oficina
- Habilidades de presentación
- Seguro de vida
- Plan de pensiones
GRC Compliance Specialist
Happyrobot Inc. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- AWS
- Seguro oftalmológico
Talent Acquisition Specialist EMEA
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
9d
Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece
Next Job Abroad —Madrid, Madrid provincia
- Media jornada
- Trabajo híbrido
- Español
- Sin necesidad de experiencia
- Inglés
Solicitud rápida
Senior Manager, International Indirect Tax
Axon —Madrid, Madrid provincia
- Sistemas ERP
- Liderazgo
Solicitud rápida
12d
Logistics Specialist (Paternity Contract)
Too Good To Go —Madrid, Madrid provincia
- Microsoft Excel
- Sistemas ERP
- Inglés
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Field Applications Specialist (f/m/d)
Beckman Coulter Diagnostics —La Moraleja, Madrid provincia
- Jornada completa
- Inglés
- Oficina
- Grado
- Seguro dental
- Vacaciones pagadas
Procurement & Inventory Specialist (AI focus)| DTC E-commerce | 100% Remote EU
Foxelli Group —Madrid, Madrid provincia
- De 1.400 € a 1.850 € al mes
- Jornada completa
- Teletrabajo
- Inteligencia artificial
- Vacaciones pagadas
- Abono gimnasio
Remote Care Technical Support Intership - CRM (Madrid)
Abbott Laboratories —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
- Grado
HO Medical Service Getafe Site
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Español
- Inglés
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Product Support Specialist (L3 Analyst)
Board International —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
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Solicitud rápida
User Journey Specialist & Fraud Control
Pluxee —Madrid, Madrid provincia
- Jornada completa
- Español
- Marketing
- Inglés

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Global Head of HR OPS Vendor Management

Siemens Healthineers -
Madrid, Madrid provincia

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Detalles del empleo

Contrato indefinido | Jornada completa
Hace 3 días

Cualificaciones

Inglés

Descripción completa del empleo

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sounds interesting?

Global Head of HR OPS Vendor Management

Department: SHS HR OPS SDE

Mode of Employment: Permanent / Full-time

This role is accountable for managing the overall relationship with our HR Operations’ strategic vendors managing all outsourced services related to HR Services including but not limited to Global Mobility Management, HR Administration, Travel and Expenses and AskHR. This includes governance of the HR Operations vendor management lifecycle and strategic management of the relationship ensuring vendor-delivered services meet business expectations for quality, compliance, cost discipline, and continuous improvement.

Operating within a complex global matrix, this role manages relationships across multiple internal stakeholder groups including HR Regional Operations teams, Centers of Expertise, Procurement, Finance, and HRIT, while acting as the liaison between vendor and Siemens Healthineers stakeholders to drive accountability across vendor leadership teams and service offerings.

Your Key Responsibilities:

Strategic Vendor Governance

Own the end-to-end governance framework for outsourced HR service delivery partnerships
Establish clear accountability, performance expectations, escalation protocols, and decision-making structures across vendor relationships
Proactively identify delivery risks and lead mitigation strategies

Service Delivery Performance

Build, align and maintain process framework for E2E Vendor management function and lifecycle including collaboration and communication structure with focus on HR OPS strategic partner
Execute and control the global processes in connection with vendor management lifecycle
Arrange and lead service reviews, feedback sessions and executive performance discussions with clients and service providers
As the single point of contact for escalations, coordinate support to resolve complex service delivery challenges across organizational and geographic boundaries

Contract Management

Manage the vendors and corresponding contracts, perform regular service review meetings and (KPI) reporting as well as day-to-day service updates
Define, align and manage contract management process with internal and external stakeholders and partners
Drive the contract renewals and support RFPs to select new vendors when applicable, support the project managers with defining business cases for renewal / replacement and support the project approval process.
Work with CoEs and functional specialists to identify suitable service providers and partners with Procurement to provide expertise and direction on sourcing, services and vendor selection processes.

Commercial Management

Manage the financial aspects of the managed services including annual budgeting, controlling, reporting and invoice checking and signoff, analyze the financial impact of service changes, tracking actuals against budget, etc.
Establish and administer the annual budgets and cash plans, and manage expenditures and charge outs to operate within the approved budget
Analyzes cost optimization and quality assurance opportunities

Trusted Partnerships

Build trusted relationships across HR Operations leadership, regional teams, CoEs, Procurement, Finance, and HRIT
Serve as the strategic interface between outsourced service partners and Siemens Healthineers stakeholders
Navigate local requests and competing priorities to ensure alignment to global services strategy and processes

Your qualifications and experience:

University level Degree required
10+ years of HR experience including 5+ years of experience in HR Shared Services, Global Business Services or comparable service delivery environments
Demonstrated success in strategic vendor management including supplier governance and contract management
Proven experience managing cross-border sourcing initiatives, 3rd party partnerships, and complex agreements
Exceptional organizational, planning and execution skills with the ability to manage multiple priorities in a fast-paced environment
Customer-centric mindset with a strong commitment to deliver high-quality employee and stakeholder experiences
High degree of integrity, sound judgement, and professionalism with the ability to build trust across stakeholders
Excellent communication, collaboration and stakeholder management skills with the ability to influence across functions and levels
Experience in cost management, commercial oversight and vendor risk management
Fluent English required; additional languages beneficial.
Excellent written and verbal communication skills.

Our global team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at https://www.siemens-healthineers.com/de/careers

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Refina tu búsqueda

customer care specialist empleos en parla, md

Global Head of HR OPS Vendor Management

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Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece

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Quiero recibir la alerta de empleo más reciente de customer care specialist en parla, md

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