20 publicaciones de empleo destacadas de customer experience specialist en málaga, an (¡Están contratando!)

Senior Infrastructure Delivery Manager
EPAM Systems, Inc. —Málaga, Málaga provincia
- De guardia
- Oficina
- Sistema operativo Windows
- Servicios financieros
- Vacaciones pagadas
- Programa de recomendación
Solution Specialist (Finnish-speaking) - On-site - Cloud Solutions MV02
Concentrix —Benalmádena Costa, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Ventas
Payroll Specialist - Norwegian-speaking
SD Worx —Málaga, Málaga provincia
- Trabajo híbrido
- Inglés
- Oficina
- Habilidades de comunicación
- Programa de recomendación
Solicitud rápida
9d
CRM Application Manager - Salesforce Marketing Cloud
Wunderman Thompson MAP —Málaga, Málaga provincia
- Oficina
- JavaScript
- Liderazgo
Manager - Salesforce Marketing Cloud Development
VML MAP —Málaga, Málaga provincia
- Inglés
- Oficina
- SQL
Renewal Specialist (Norwegian- Speaking) - Hybrid - Cloud Solutions MV02
Concentrix —Benalmádena Costa, Málaga provincia
- Jornada completa
- Azure
- Informática
- Ventas
6d
.NET Team lead for multichannel identity verification platform
SSA Group —Málaga, Málaga provincia
- Trabajo híbrido
- Azure
- DevOps
- Inglés
8d
Cloud Solutions Specialist - Dutch - Malaga
JUJUR —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Ventas
Salesforce Marketing Cloud Solutions Architect
Wunderman Thompson MAP —Málaga, Málaga provincia
- Ventas
- Oficina
- SQL
Senior Data Engineer
VML MAP —Málaga, Málaga provincia
- Azure
- Oficina
- SQL
Cloud Solutions Specialist - Portuguese - Malaga (Benalmadena) or Valencia
JUJUR —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Ventas
Salesforce Marketing Cloud Solutions Architect
VML MAP —Málaga, Málaga provincia
- Ventas
- Oficina
- SQL
Solicitud rápida
4d
Cloud Solutions Specialist - Danish - Málaga
JUJUR —Málaga, Málaga provincia
- Jornada completa
- Informática
- Ventas
- Inglés
Cloud Solutions Specialist - Finnish - Malaga
JUJUR —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Ventas
- Inglés
German-speaking Customer Support Agent for iGaming Company in Malta
Next Job Abroad —Málaga, Málaga provincia
- Disponibilidad fin de semana
- Inglés
- Liderazgo
Solicitud rápida
Experienced Payroll Specialist Danish-speaking
SD Worx —Málaga, Málaga provincia
- Trabajo híbrido
- Inglés
- Habilidades de comunicación
Solicitud rápida
13d
Manager - Salesforce Marketing Cloud Development
Wunderman Thompson MAP —Málaga, Málaga provincia
- Inglés
- Oficina
- SQL
Cloud Solutions Specialist - Finnish - Benalmadena
JUJUR —Benalmádena Costa, Málaga provincia
- Jornada completa
- Español
- Informática
- Ventas
Senior Application Consultant - Salesforce Marketing Cloud
VML MAP —Málaga, Málaga provincia
- Oficina
- JavaScript
- Marketing
Solicitud rápida
4d
Customer Lifecycle Manager - Danish
JUJUR —Málaga, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Ventas
- Inglés

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Senior Infrastructure Delivery Manager

EPAM Systems, Inc. -
Málaga, Málaga provincia

Solicitar ahora

Detalles del empleo

Beneficios

Vacaciones pagadas
Programa de recomendación

Cualificaciones

Pentest
ITIL Foundation
Power BI
Sistema operativo Windows
Soporte informático
ServiceNow
Servicios financieros
Citrix

Descripción completa del empleo

Join as a Support Service Coordinator and lead an L2 support team managing Microsoft 365, endpoint management and end-user computing for customers in a financial institution. Coordinate daily operations, ensure service level adherence and act as the interface between IT support and the business.

Responsibilities

Manage team scheduling, shift rotas, on-call coverage and capacity planning
Triage and prioritise incoming work, assign tickets and ensure SLA targets are met
Own major incident coordination including bridge calls, resolution drive and stakeholder communication
Act as primary escalation point for VIP and executive-level issues ensuring white-glove service
Ensure ITIL process adherence across incident, problem, change and knowledge management in ServiceNow
Produce and present monthly service reports covering incident trends, SLA compliance and team capacity
Liaise with business stakeholders and third-party vendors, managing expectations and tracking performance
Drive continuous improvement through trend analysis, automation and shift-left initiatives
Maintain quality of team knowledge output including runbooks, SOPs and known error records
Support audit activities and ensure compliance with regulatory requirements

Requirements

5–7 years in IT support operations with 2–3 years in a team lead or coordinator role managing 8–15 staff
ITIL v3/v4 Foundation certified with strong process discipline
Solid understanding of M365, Windows endpoints, Active Directory and Citrix VDI
Experience with ServiceNow for dashboards, workflows and SLA reporting
Strong stakeholder management skills comfortable with senior executives and VIP users
Experience coordinating major incidents and producing post-incident reviews
Experience in financial services or regulated environments
Excellent organisational skills and ability to remain calm under pressure
Experience with team capacity planning and resource management
Strong communication and documentation skills

Nice to have

ITIL v4 Managing Professional HDI Support Center Manager or Microsoft certifications
Experience with ServiceNow Performance Analytics CMDB and service catalogue design
Familiarity with Power BI for operational dashboards and reporting
Experience managing support through technology transitions
Exposure to CSI programmes Lean/Six Sigma or SIAM principles
Experience supporting regulatory audits penetration testing or business continuity exercises

We offer

Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

Why Join EPAM
WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.

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Refina tu búsqueda

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Quiero recibir la alerta de empleo más reciente de customer experience specialist en málaga, an

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