20 publicaciones de empleo destacadas de design director en barcelona, ct (¡Están contratando!)

Customer Experience Director - Marketplace
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Inteligencia artificial
Associate Director - Solution Architecture, DDIT US&I
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Informática
- Máster
1d
Chief of Staff, Associate Director’s Office
Barcelona Supercomputing Center (BSC) —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Grado
2d
Project Manager Junior
011h —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
- Formación continua
- Seguro médico privado
Solicitud rápida
Director, Architecture- Enterprise & Strategy
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Salesforce
- Oficina
2d
Senior Copywriter
Ogilvy —Barcelona, Barcelona provincia
- Oficina
Product Director PRIME
eDreams ODIGEO —Barcelona, Barcelona provincia
- Oficina
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- Grado
Technical Director
Tripledot Studios —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Machine learning
4h
Director Field Medical Capabilities
Alexion Pharmaceuticals,Inc. —Barcelona, Barcelona provincia
- CRM software
- Inglés
- Grado
4d
Statistical Science Director - CVRM
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Doctorado
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Group Financial Director (Controlling)
Merlin Digital Partner —Barcelona, Barcelona provincia
- Español
- Sistemas ERP
- Inglés
Solicitud rápida
Director of People Operations - Healthtech
Merlin Digital Partner —Barcelona, Barcelona provincia
- Español
- Inglés
- Recursos humanos
Solicitud rápida
Director, Epidemiology Causal Inference
RTI International —Barcelona, Barcelona provincia
- Doctorado
- Inglés
- Investigación
Senior Director, Epidemiologist
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Doctorado
- Inglés
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14d
Concept Artist - Rainbow Six Siege
Ubisoft —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
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Solicitud rápida
Outsourcing 3d Art Manager
Ubisoft —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Microsoft Office
- Project management
Solicitud rápida
9d
Associate Director, ITOT Automation Engineer
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- Manufactura
Director of Game Economy
Social Point —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
- Seguro de vida
Commercial & Academic Clinical Research Director
VHIR —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Doctorado
- Hospital
1d
Mid/Senior Graphic Designer
Dragons Group —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Inteligencia artificial

Quiero recibir la alerta de empleo más reciente de design director en barcelona, ct

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Customer Experience Director - Marketplace

Glovo -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Inglés
Inteligencia artificial
Liderazgo

Descripción completa del empleo

Barcelona, Spain

Full-time

Operations

Who we are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Customer Experience Director, Marketplace to help us deliver a 5-star experience to our customers and maximize their value in Glovo.

You will own Glovo Customer Experience; you will be accountable for the experience when customers interact with Glovo Support and you will own the Refunds and Compensations that we give to customers during bad experiences. You will need to define and implement new processes, run A/B tests, understand/request product needs, and work with local teams to improve overall customer experience. You will be the gatekeeper for an excellent experience for our customers.

Responsibilities

Own the Global Refunds & Compensations Strategy: Manage a large-scale budget by designing data-driven policies. Run rigorous A/B tests on compensation models to maximize customer retention and lifetime value while protecting company margins.
Redefine the Support Experience: Design and implement seamless, scalable customer support workflows. Champion the shift toward automated solutions, leveraging AI and translations to harmonize processes and reduce friction.
Bridge Operations and Tech/Product: Act as the voice of the customer to our Product, Engineering, and Tech teams. Translate customer pain points into actionable product requirements to build robust self-service features and improve routing.
Drive Cross-Functional & Regional Synergy: Collaborate closely with Country GMs, Regional Ops Leads, and the International Performance team to ensure global strategies are successfully executed while navigating local market nuances.
Champion Key Performance OKRs: Take full accountability for top-level metrics that highly impact the overall Glovo experience, including Customer Satisfaction (CSAT), Contact Rate, Customer Retention, and cost-to-serve efficiencies.
Lead Through Innovation: Continuously monitor the end-to-end customer journey, identifying bottlenecks and proactively proposing innovative, scalable solutions to ensure Glovo remains an industry leader in customer experience.
Optimize CX with AI: Deploy AI and automation to scale support, resolve issues faster, and personalize the customer journey without compromising our 5-star quality.

Qualifications

10+ years of experience in growth, strategy consulting, operations, tech, or customer experience.
3+ years of leadership experience managing cross-functional teams and driving execution through others in complex, matrixed organizations.
Strong strategic and operational capability, with a proven ability to translate strategy into clear plans and deliver results.
Deep analytical acumen, able to use data to inform decisions and manage trade-offs across growth, margin, and operational complexity.
Experience operating across multiple countries, navigating local market differences, regulatory constraints, and stakeholder complexity.
Ability to influence senior stakeholders and align diverse teams without formal authority.
Fluency in English required; Spanish is a plus

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design director empleos en barcelona, ct

Customer Experience Director - Marketplace

Associate Director - Solution Architecture, DDIT US&I

Chief of Staff, Associate Director’s Office

Project Manager Junior

Director, Architecture- Enterprise & Strategy

Senior Copywriter

Product Director PRIME

Technical Director

Director Field Medical Capabilities

Statistical Science Director - CVRM

Group Financial Director (Controlling)

Director of People Operations - Healthtech

Director, Epidemiology Causal Inference

Senior Director, Epidemiologist

Concept Artist - Rainbow Six Siege

Outsourcing 3d Art Manager

Associate Director, ITOT Automation Engineer

Director of Game Economy

Commercial & Academic Clinical Research Director

Mid/Senior Graphic Designer

Quiero recibir la alerta de empleo más reciente de design director en barcelona, ct

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