13 publicaciones de empleo destacadas de customer experience en marbella, an (¡Están contratando!)

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Minor Hotels Europe & Americas —Marbella, Málaga provincia
- Disponibilidad fin de semana
- Inglés
- Hotel
- Experiencia en hoteles
Solicitud rápida
3d
Vendedor/a Joyeria CC Miramar - 20h
TOUS —Fuengirola, Málaga provincia
- Media jornada
- Ventas
- Bachillerato
- Habilidades de comunicación
Solicitud rápida
Norwegian-speaking Technical Support Agent in sunny Malaga
Next Job Abroad —Marbella, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Servicio al cliente
- Inglés
Solicitud rápida
Database Architect
Tecnalis Solution Providers —Marbella, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- AWS
Senior Back End Engineer
Tecnalis Solution Providers —Marbella, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Java
- Máster
2d
Senior Business Development Manager - Belgium
MultiSafepay —Estepona, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
Solicitud rápida
Scala Backend Developer
Valsea Technology —Marbella, Málaga provincia
- De guardia
- Teletrabajo
- Español
- Inglés
- Project management
Norwegian-Speaking Sales Advisor – Fuengirola
Sway Sourcing —Fuengirola, Málaga provincia
Solicitud rápida
Partner Manager - Belgium
MultiSafepay —Estepona, Málaga provincia
- Jornada completa
- Trabajo híbrido
- Español
- Marketing
- Inglés
Solicitud rápida
TeleSales
zentra —Las Lagunas, Málaga provincia
- Media jornada
- Ventas
- Inglés
Solicitud rápida
Real Estate Agent
SkandiaMäklarna —Fuengirola, Málaga provincia
- Español
- Ventas
- Inglés
Danish-speaking Travel Assistance Coordinator in beautiful Fuengirola
Next Job Abroad —Fuengirola, Málaga provincia
- Jornada completa
- Español
- Inglés
Solicitud rápida
Danish-speaking Customer Service Agent in Malta - Online Bank
Next Job Abroad —Marbella, Málaga provincia
- Jornada completa
- Microsoft Excel
- Ventas
- Servicio al cliente
Solicitud rápida

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Vendedor/a Joyeria CC Miramar - 20h
TOUS —Fuengirola, Málaga provincia
Te formaremos de forma continua en nuestro producto, visual merchandising, customer experience, kpis y.… ¡mucho más!
Solicitud rápida

Quiero recibir la alerta de empleo más reciente de customer experience en marbella, an

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Minor Hotels Europe & Americas -
Marbella, Málaga provincia

Solicitud rápida

Detalles del empleo

Contrato temporal
Hace 3 días

Cualificaciones

Upselling
Inglés
Experiencia en hoteles

Descripción completa del empleo

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.

What will be your mission?

As Guest Relations specialist, you will play a pivotal role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback, and fostering seamless coordination across departments in all matters related to quality.

What will you do?

Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures.
Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations.
Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans.
Develop positive connections with guests, anticipating their needs to deliver personalized service and recognize and treat repeat guests and VIPs in accordance with the hotel's standards and VIP policy.
Collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences and communicate necessary changes to the hotel staff.
Work closely with various hotel departments to coordinate guest services and ensure a seamless experience.
Keep accurate and up-to-date guest profiles, including preferences and special requests.
Identify opportunities for upselling hotel services and effectively communicate their value to guests.
Possess thorough knowledge of destination services and key contacts ensuring that provided information aligns with quality standards and corporate identity.
Assist and support the Guest Relations Manager in commercial activities, including event preparation, organizing site inspections, and communicating relevant information.

What are we looking for?

Education in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended.
Prior experience in a guest-centric environment, preferably within the hospitality industry with knowledge of hotel procedures.
International experience is highly valued.
Fluent in the local language and proficient in English; additional language(s) is a plus.
Exceptional communication skills (verbal and written) with a proactive approach to resolving issues.
Demonstrated customer focus, consistently exceeding guest expectations.
Adaptability in communication styles to provide personalized service tailored to guests' preferences, needs, lifestyles, and interaction preferences.
Ability to influence cross-departmental collaboration toward shared quality goals.
Excellent problem-solving and multitasking skills.
Flexibility and availability to work varying shifts, including weekends, based on hotel occupancy and events.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

Worldwide experience – diversity of 150 different nationalities.
Career development opportunities full of national and international challenges.
Wide range of training programmes to enhance your skills.
Wellbeing initiatives, including flexible working conditions.
Team member recognition programmes, including Memorable Dates.
Ability to make a difference through our sustainability programme and volunteering initiatives.
Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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customer experience empleos en marbella, an

GUEST RELATIONS

Vendedor/a Joyeria CC Miramar - 20h

Norwegian-speaking Technical Support Agent in sunny Malaga

Database Architect

Senior Back End Engineer

Senior Business Development Manager - Belgium

Scala Backend Developer

Norwegian-Speaking Sales Advisor – Fuengirola

Partner Manager - Belgium

TeleSales

Real Estate Agent

Danish-speaking Travel Assistance Coordinator in beautiful Fuengirola

Danish-speaking Customer Service Agent in Malta - Online Bank

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Quiero recibir la alerta de empleo más reciente de customer experience en marbella, an

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