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Systems Support Engineer

Werfen -
Catalunya

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Detalles del empleo

Jornada completa

Cualificaciones

Microsoft Word
Español
Microsoft Excel
SAP
Inglés
Habilidades de análisis
Grado
Desarrollo de software
Diplomatura
Gestión del tiempo

Descripción completa del empleo

Job Information

Number

WEBWW-2026-000032

Job function

Technical Service & Support

Job type

Full-time

Location

Lliçà d'Amunt, Cataluña, España

Country

Spain

About the Position

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview

Job Summary

Reporting to Global Systems Support Group Manager, will be responsible for providing technical support for the Werfen AID products. The System support manager will be responisble for providing support to the Buisness unit, Affiliates, and Customers worldwide. The Primary area of focus will be in Europe and EEMEA but global travel will be required.

Responsibilities

Key Accountabilities

To be the intermediary between software/hardware developers and the company stakeholders, during product/software development and launching.
Conduct training for Werfen Autoimmunity applications and services. Training of customers and product demonstrations to external and internal customers as needed.
Provide telephone, email, and on-site technical support as requested
Be the subject matter expert for escalated troubleshooting, product investigations and global service improvements
GSS representative in meetings related instrument line projects, these can extend into work hours that support the US PST and EST zones.
Participate in industry conferences and set up and breakdown at trade shows (EU, EEMEAI).
Draft documents and reports when it is needed. Collaberate with department collueges, global affilates, OEM partners and customers to minimize downtime and interruptions of the equipment.
Ensure proper communication and documentation of product claims based on SOP and FDA regulations.
Support key buisness needs for Werfen AID.

Networking/Key relationships

This position requires cooperation with:

Werfen Clinical Software: To provide them field feedback experience and to execute internal tests on interim software versions or during software development/validation.
Quality Assurance: to coordinate equipment and facilities qualifications
Technical Support: to support them with escalated support request
Werfen Affiliates/Distributors:
- To provide escalated support remotely, in-house installations and deep troubleshooting
- To provide in-house support for instrument evaluation during product launches
- To organize calls/focus group meetings for product development and improvements

Qualifications

Minimum Knowledge & Experience required for the position:

Education:

Required: Bachelor's degree (Diplomatura) in Mechanical, Electrical, Electronic, Biomedical and/or Chemical Engineering.
Degree may be substituted by relevant skills and work experience
Reading and interpretation of documents such as safety standards, operating and maintenance instructions, technical documents, procedures manuals and SOPs.
Valuable: Ability to perform chemiluminescence immunoassays procedures or solid phase chemistry – ideally the candidate will come from in vitro diagnostic companies or manufacturers of machinery.

Experience:

Required: 3 years in a similar position
Adavanced knowledge in IFA, EIA technology perfered.

Additional Skills/Knowledge:

Software: Fluency in Office Tools (Excel & Word), Valuable Basic knowledge in SAP
Language: Fluency in Spanish. Advanced knowledge of English (reading and speaking)
Standards: Knowledge in programming, developing bat files, etc

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

Management of decisions under pressure.
Methodical and well-organized person.
Teamwork
Analytical skills to troubleshoot Biomedical devices
A good understanding of Autoimmunity – Diseases & Biomarkers
Time management skills
Ability to express information clearly and concisely to the developers, colleagues and customers, ensuring their understanding.
Ability to apply a systematic approach and constant control, follow-up and maintenance of the scheduled & assigned tasks
Ability to collaborate, participate and coordinate actively with working groups
Reflects values of Werfen in the quality of work and working relationship

Travel requirements:

Up to 35% of time.

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

www.werfen.com

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