20 publicaciones de empleo destacadas de customer success manager en spain (¡Están contratando!)

Customer Success Manager (French & Italian or Spanish Speaker)
RoomRaccoon —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Inglés
Solicitud rápida
Customer Experience & Services Manager (CEM) - MM Vilanova
MEDIA MARKT SATURN, S.A.U. —Vilanova i la Geltrú, Barcelona provincia
- Jornada completa
- Liderazgo
- Habilidades de comunicación
- Marketing
- Formación continua
Solicitud rápida
Customer Technical Support (hotline) & Dispatch manager
Beckman Coulter Diagnostics —La Moraleja, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Customer Experience & Services Manager - MM Maquinista
MEDIA MARKT SATURN, S.A.U. —Barcelona, Barcelona provincia
- Jornada completa
- Liderazgo
- Habilidades de comunicación
- Marketing
- Formación continua
Solicitud rápida
6d
RESPONSABLE DE ATENCIÓN AL CLIENTE Y GESTIÓN JURÍDICO-ADMINISTRATIVA
BRAVO ADVOCATS - Estudi Legal —l'Hospitalet de Llobregat, Barcelona provincia
- De 26.000 € a 30.000 € al año
- Incorporación inmediata
- Microsoft Word
- CRM software
- Microsoft Excel
Solicitud rápida
2d
Assoc Director, Quality Assurance, Customer Support Services
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Investigación
- Negociación
12d
Customer Success Manager (with Dutch and French/ German)
Rockwell Automation —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Salesforce
- Inglés
- Grado
- Vacaciones pagadas
7d
Jefe/a de Servicio al Cliente
Elis Manomatic SAU —Parets del Vallès, Barcelona provincia
- CRM software
- Servicio al cliente
- Habilidades de comunicación
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Responsable de Atención al Cliente Nacional
GRUPO OSBORNE —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Servicio al cliente
- Inglés
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
2d
Responsable CUSTOMER SERVICE Import/Export Madrid
Humanus Consulting —Madrid, Madrid provincia
- Incorporación inmediata
- Servicio al cliente
- Inglés
- Habilidades de comunicación
- Oportunidades de crecimiento y desarrollo profesional
Responsable del Servicio de Atención al Cliente
Elis Manomatic SAU —Torres de la Alameda, Madrid provincia
- CRM software
- Servicio al cliente
- Habilidades de comunicación
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
McDonald's Hospitalet Gran Via - REC (Responsable Atenció Client)
McDonald's Hospitalet Gran Vía —l'Hospitalet de Llobregat, Barcelona provincia
- Hospital
- Servicio al cliente
Solicitud rápida
Responsable atención al cliente
Remeco —Poligono Industrial Alcobendas, Madrid provincia
- De 22.000 € a 25.000 € al año
- Jornada completa
- Servicio al cliente
- Sistemas ERP
- Inglés
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
6d
Coordinador de atención al cliente en logística
domestiko.com —San Agustín de Guadalix, Madrid provincia
- Incorporación inmediata
- Microsoft Excel
- Servicio al cliente
- Grado
AGENT D'ATENCIÓ ALS CLIENTS A L'AEROPORT -CAPS DE SETMANA-
Oficina de Treball del SOC —El Prat de Llobregat, Barcelona provincia
- Solo fin de semana
- Español
- Servicio al cliente
- Inglés
14d
RESPONSABLE DE ATENCIÓN AL CLIENTE Y GESTIÓN JURÍDICO-ADMINISTRATIVA
BRAVO ADVOCATS ASSOCIATS SLU —l'Hospitalet de Llobregat, Barcelona provincia
- 26.000 € al año
- Incorporación inmediata
- Microsoft Word
- CRM software
- Microsoft Excel
1d
Responsable de Centro y Atencion al cliente.
Necesito un Trastero —Alicante, Alicante provincia
- Disponibilidad fin de semana
- Ventas
- Servicio al cliente
- Mantenimiento
Solicitud rápida
RESPONSABLE D'ATENCIÓ AL CLIENT
McDonald's Esplugas Ronda —Esplugues de Llobregat, Barcelona provincia
- Media jornada
- Hospital
- Servicio al cliente
Solicitud rápida
Dependiente/a – encargado/a tienda ropa
domestiko.com —Candás, Asturias provincia
- Jornada completa
- Servicio al cliente
Hotel les clarisses -recepcionista caps de setmana
EL JARDÍ DEL CONVENT VIC 2024 S.L —Vic, Barcelona provincia
- Solo fin de semana
- Servicio al cliente
- Inglés
- Hotel

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Customer Success Manager (French & Italian or Spanish Speaker)

RoomRaccoon
Valencia, Valencia provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

CRM software
Francés
Español
Upselling
Inglés
SaaS
Gestión de cuentas
Italiano
Experiencia en hoteles

Descripción completa del empleo

Department: Customer Success
Location: On-site (Valencia)

Contract Type: Full-time (Permanent)
Language Requirement: Fluent French & Italian or Spanish (native speaker)

About RoomRaccoon

RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale. We help hotels run smarter, sell better, and stay in control, from bookings and payments to revenue and automation, all in one system.

We move fast, think independently, and build technology that gives hotels a real competitive edge. Our team is global, ambitious, and hands-on. We value ownership, momentum, and people who want to make an impact while beating yesterday, together. If you like building meaningful software with smart people, you’ll fit right in.

Your North Star as a Customer Success Manager

As a Customer Success Manager (CSM), you will be at the heart of RoomRaccoon’s mission - helping our hotel partners achieve maximum value from our solutions while identifying growth opportunities. You will be the trusted advisor and commercial partner to a portfolio of your market-related hoteliers, supporting them through strategic consultation, product education, and data-driven upsell initiatives.

Key Responsibilities

1. Customer Success & Strategic Account Management

Serve as the main point of contact for a portfolio of hotel clients, ensuring their success throughout the customer lifecycle.
Conduct regular business reviews and create success plans to assess product usage, uncover growth opportunities, and align with client goals.
Deliver product training and strategic workshops that empower hoteliers to optimise operations using RoomRaccoon.
Collaborate cross-functionally with Sales, Implementation, Product, and Support to ensure a seamless customer journey.

2. Commercial Growth & Upselling

Take ownership of renewal processes within your account portfolio, ensuring timely and successful contract renewals.
Proactively identify opportunities within your portfolio for tier upgrades or product add-ons (e.g., Payments, RevPlus or other modules or features).
Present and demo product add-ons and new features in a consultative, value-driven manner.
Track account health, engagement metrics, and usage data to uncover untapped revenue potential.

3. Retention & Risk Mitigation

Monitor customer satisfaction, usage trends, and feedback to detect risks of churn early.
Develop and execute proactive retention strategies to address pain points before they escalate.
Maintain a customer-first mindset while confidently guiding conversations toward win-win solutions.

How to be Successful as a CSM

You are:

Native or fluent in French & Italian or Spanish, with professional proficiency in English.
Experienced in Customer Success, Account Management with a minimum of 2+ years of experience in a similar client-facing role in SaaS or tech-enabled services.
A strong communicator with excellent interpersonal skills; confident in leading conversations with stakeholders at all levels.
Comfortable identifying and driving commercial opportunities within existing accounts.
A self-starter who thrives in a fast-paced, tech-driven environment.
Organised, detail-oriented, and capable of juggling multiple priorities under pressure.
Empathetic and customer-obsessed, with a proactive mindset and a bias for action.

Nice-to-Have

Experience in the hospitality industry or a SaaS/B2B tech environment is highly advantageous.
Familiarity with tools like Freshdesk or other CRM/ticketing platforms.
Knowledge of the hotel tech ecosystem (PMS, channel managers, payment solutions, booking engine, housekeeping, etc.)

Why Join RoomRaccoon?

Be part of a high-growth, global hospitality tech company that’s reshaping how hotels operate.
Work with a dynamic, supportive team who values initiative, autonomy, and creativity.
Opportunity to grow into senior roles as we scale across markets and expand our product suite.
Regular team events, international exposure, and access to cutting-edge hospitality software.

Perks:

Mac environment
Performance bonuses
Employee Equity Scheme
Annual training budget
Annual Hotel experience
Birthday leave
Long service leave and bonuses
Quarterly team building budgets & office massages
Friday lunches on us
Global Mobility
Hybrid model

RoomRaccoon Values

Accountability: owning decisions, follow-through and outcomes, from start to finish without blaming others when things go wrong. Showing up, owning your impact and standing tall. Progress starts with you.
Beat Yesterday: when learning leads to real change. Making time to reflect, improve systems and prevent the same issues from recurring.
Clock Speed: choosing progress today over procrastination tomorrow. Moving fast with clarity, alignment and quality.
Deal's a Deal: setting clear expectations, delivering on promises and being reliable for our customers and your teammates.
Empower Another: share knowledge, celebrate wins, and help others succeed. Every time you enable a teammate, you strengthen RoomRaccoon and our customers.

Disclaimer: Thanks so much for your excitement about joining RoomRaccoon! We’re lucky to have so many talented people eager to be part of our team, so we’re reviewing applications as they come in. If you don’t hear from us within three weeks, it means we’ve decided to move forward with other candidates this time—but don’t be discouraged! Keep an eye on our careers page, and we’d love for you to apply for roles that fit your talents in the future!

Solicitud rápida

Refina tu búsqueda

customer success manager empleos en spain

Customer Success Manager (French & Italian or Spanish Speaker)

Customer Experience & Services Manager (CEM) - MM Vilanova

Customer Technical Support (hotline) & Dispatch manager

Customer Experience & Services Manager - MM Maquinista

RESPONSABLE DE ATENCIÓN AL CLIENTE Y GESTIÓN JURÍDICO-ADMINISTRATIVA

Assoc Director, Quality Assurance, Customer Support Services

Customer Success Manager (with Dutch and French/ German)

Jefe/a de Servicio al Cliente

Responsable de Atención al Cliente Nacional

Responsable CUSTOMER SERVICE Import/Export Madrid

Responsable del Servicio de Atención al Cliente

McDonald's Hospitalet Gran Via - REC (Responsable Atenció Client)

Responsable atención al cliente

Coordinador de atención al cliente en logística

AGENT D'ATENCIÓ ALS CLIENTS A L'AEROPORT -CAPS DE SETMANA-

RESPONSABLE DE ATENCIÓN AL CLIENTE Y GESTIÓN JURÍDICO-ADMINISTRATIVA

Responsable de Centro y Atencion al cliente.

RESPONSABLE D'ATENCIÓ AL CLIENT

Dependiente/a – encargado/a tienda ropa

Hotel les clarisses -recepcionista caps de setmana

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