20 publicaciones de empleo destacadas de shift leader en barcelona, ct (¡Están contratando!)

CX Process Improvement Manager, EU Quality
Amazon EU SARL (Spain Branch) —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- SQL
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Senior Back Office Agent
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- Disponibilidad fin de semana
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Cook - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
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- Hotel
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Inventory Control & Quality Assurance Area Manager
Amazon Spain Fulfillment, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
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Ayudante de Cocina - Hotel Arts Barcelona
Marriott International, Inc —Barcelona, Barcelona provincia
- Jornada completa
- Hotel
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12d
GRC Leader - Governance, Awareness & TPRM
dLocal —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
Solicitud rápida
8d
Global Safety Program Lead
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
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Senior HRBP - Healthtech
Merlin Digital Partner —Barcelona, Barcelona provincia
- Español
- Inglés
- Recursos humanos
Solicitud rápida
Customer Service Agent
ADM Value —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Oficina
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Account Manager - Spanish Market
Skello —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
Solicitud rápida
SD OTR Area Manager, CO OTR
Amazon Road Transport Spain, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Word
- Microsoft Excel
- Inglés
Global Social & Influence MKT Lead
Revlon Corporate —Cornellà de Llobregat, Barcelona provincia
- Trabajo híbrido
- Inglés
3d
Associate - Windows Administrator
Shipco IT —Barcelona, Barcelona provincia
- Jornada completa
- Azure
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- Oficina
Solicitud rápida
CX Enablement Manager
Factorial —Barcelona, Barcelona provincia
- De 45.000 € a 55.000 € al año
- Trabajo híbrido
- Project management
- Liderazgo
Solicitud rápida
Process Lead Quoting & Contracting, EMEA QTC (1 year contract)
BD —Barcelona, Barcelona provincia
- Marketing
- Sistemas ERP
- Inglés
Regional PR Lead, Africa
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
Solicitud rápida
8d
Product Marketing Manager
Guesty —Barcelona, Barcelona provincia
- Jornada completa
- Marketing
Solicitud rápida
Account Executive
Gartner —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Oficina
- Grado
Business Development Manager
Gartner —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
- Oficina
People Partner - Revenue
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Abono gimnasio
- Seguro de vida

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CX Process Improvement Manager, EU Quality

Amazon EU SARL (Spain Branch) -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa
Hace 5 días

Cualificaciones

Microsoft Excel
Gestión en la cadena de suministro
ATS
SQL
Project management
Grado
Inteligencia artificial

Descripción completa del empleo

DESCRIPTION

The EU ATS Quality team is looking for a Process Improvement Specialist who leads outbound quality performance for an assigned EU country or region (scope may evolve based on business needs). The role will have a combination of performance management and driving central programs : 1/ Performance management — owning Quality performance KPIs for a region and influencing senior leaders and operations to reduce customer-facing defects against annual goals and 2/ Program leadership — driving high-impact programs that solve recurring, structural defect patterns in Amazon network. Locations available are Madrid and Barcelona. Availability to travel 20-30% of the time.

Key job responsibilities
Own country / regional quality performance through the WBR / MBR / QBR cadence; root-cause defects across upstream, in-site, and downstream contributors and own corrective actions. • Drive site engagement — visit affected sites, run Gemba walks, and partner with shift leadership to embed quality standards on the ground. • Lead high-impact EU-wide programs that target recurring structural defect patterns common across countries, end-to-end from problem definition through launch and measurement. • Partner with Tech, Operations, Process Excellence, Finance, and external partners to shape the process flow of shipments, reduce defects, and enable defect prevention upstream.

A day in the life

You are the single-threaded leader owning quality performance for your country / region end-to-end. In a typical week, you drive improvements across sites by influencing Site Ops; raise site deep-dive standards by critiquing root-cause analyses, sharing best practices with site and regional leaders, and running 5-Whys with sites first-hand; present country performance in business reviews; and participate in defect-reduction workshops at sites or pan-EU. In parallel, you lead EU-wide programs — multi-stakeholder, multi-quarter — targeting the structural drivers for the largest defect pools.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
Experience in program or project management with end-to-end ownership and measurable goals.
Experience in AI tooling — comfortable with Kiro/Agent Spaces to access databases, write live prompts for Operations / quality workflows, and accelerate analysis and program execution.
Intermediate Excel (pivots, multi-criteria lookups, nested IF / array formulas, data cleansing) and working SQL for deep-dives

PREFERRED QUALIFICATIONS

Bachelor's degree in Supply Chain, Industrial Engineering, Operations, or a related discipline.
Experience in supply chain, fulfilment, transportation, or last-mile operations.
Experience driving end-to-end delivery in EU fulfilment / transportation networks and presenting results to senior leadership.
Strong analytical depth — advanced SQL, statistical or predictive modelling, and ability to translate data into Ops actions.
Experience in stakeholder management across multiple levels of the organisation, including OP planning, business reviews, and financial modelling

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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