20 publicaciones de empleo destacadas de internal communications executive en barcelona, ct (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
21h
Internal Audit Director
Zimmer Biomet —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Grado
- Contabilidad
ASSOCIATE DIRECTOR, GLOBAL REWARDS
Almirall —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Grado
- Liderazgo
Recruiter and Team Lead (scaleup)
Merlin Digital Partner —Barcelona, Barcelona provincia
- Grado
- Reclutamiento
- Liderazgo
Solicitud rápida
Global Total Rewards & People Analytics Manager
Grupo Ferrer Internacional —Barcelona, Barcelona provincia
- Español
- Inglés
- Administración y dirección de empresas
Client Success Associate - French Speaking
Gartner —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Investigación
- Grado
Strategy Associate
Innovamat —Sant Cugat del Vallès, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
Solicitud rápida
Head of Service Governance Strategy (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Administración y dirección de empresas
- Ciencias empresariales
- Plan de pensiones
Customer Success Operations & Strategy
Contentsquare —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Salesforce
- Inglés
Solicitud rápida
Manager, HR Transformation Project Management
BUNGE —Sant Just Desvern, Barcelona provincia
- PMP
- Inglés
- Máster
23h
2026_76_EXECUTIVE PROJECT ASSISTANT
IGTP —Badalona, Barcelona provincia
- Jornada completa
- Español
- Hospital
- Inglés
Solicitud rápida
3d
Implementation Specialist - UKI Market
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Teletrabajo opcional
- Abono gimnasio
14d
Valet - Seasonal
Mandarin Oriental —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Inglés
- Oficina
- Máster
3d
Product Development & Innovation Project Manager
Greif —Martorell, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Project management
Strategic Account Executive - Global
BLP Digital AG —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Sistemas ERP
- Inglés
GRC Leader - Governance, Awareness & TPRM
dLocal —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
Solicitud rápida
9d
DIRECTOR, INTERNAL AUDIT
Almirall —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Microsoft Office
- Máster
Valet - Seasonal
Mandarin Oriental Hotel Group —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Inglés
- Oficina
- Máster
3d
AP - Portfolio & PM Pool Manager
AXA —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Excel
- Project management
2d
Senior Sales Executive - UKI
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
- Teletrabajo opcional
- Abono gimnasio
8d

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Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido
Hace 21 horas

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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Quiero recibir la alerta de empleo más reciente de internal communications executive en barcelona, ct

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