20 publicaciones de empleo destacadas de technical support agent en barcelona, ct (¡Están contratando!)

AI Specialist
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
AI Onboarding Specialist
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
Data Scientist
Sanofi —Barcelona, Barcelona provincia
- Azure
- Informática
- Inglés
Software Engineering Internship – AI/Agentic Systems
Axiomatic_AI —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Máster
- Machine learning
Solicitud rápida
German and English Speaking Customer Service Agent (m/f/d) - 100% remote
SIXT Spain —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Teletrabajo
- CRM software
- Servicio al cliente
- Inglés
Solicitud rápida
Internship - Research Intern (Agentic Learning, Memory & Neurosymbolic Reasoning)
Axiomatic_AI —Castelldefels, Barcelona provincia
- Jornada completa
- Doctorado
- Informática
- Investigación
AI Insights Business Analyst
ailylabs —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Máster
- SQL
Solicitud rápida
7d
Data Scientist – Agentic AI
Kyndryl —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Máster
- Grado
8d
R&D Business Tools Operations Specialist
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Google Suite
- Inglés
- Project management
2d
Senior AI Agent & Workflow Engineer
Zurich Insurance —Barcelona, Barcelona provincia
- Horas extra
- Español
- Azure
- Inglés
2d
AI engineer
Lucis —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- AWS
- Inteligencia artificial
Solicitud rápida
Product Manager, AI
Microsoft —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Office
- Grado
- Desarrollo de software
1d
Solution Consultant
TraceLink, Inc —Barcelona, Barcelona provincia
- Sistemas ERP
- Oficina
- Grado
CPO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Customer Care Manager – Swiss Market
team.blue Spain —Barcelona, Barcelona provincia
- Teletrabajo
- Español
- Ventas
- Servicio al cliente
Solution Architect
Sanofi —Barcelona, Barcelona provincia
- Informática
- Agile
- Ciencias empresariales
CX Enablement Manager
Factorial —Barcelona, Barcelona provincia
- De 45.000 € a 55.000 € al año
- Trabajo híbrido
- Project management
- Liderazgo
Solicitud rápida
IT Marketing & Application Manager
Duracell —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Marketing
1d
AI Engineer
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
Senior Cyber Assurance Partner - Third-Party Risk
dLocal —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
Solicitud rápida

Quiero recibir la alerta de empleo más reciente de technical support agent en barcelona, ct

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AI Specialist

Darwin AI -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Beneficios

Vacaciones pagadas

Cualificaciones

Español
Slack
Inglés
APIs
Portugués
JSON
SaaS
Inteligencia artificial
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Solicitud rápida

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technical support agent empleos en barcelona, ct

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Data Scientist

Software Engineering Internship – AI/Agentic Systems

German and English Speaking Customer Service Agent (m/f/d) - 100% remote

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AI Insights Business Analyst

Data Scientist – Agentic AI

R&D Business Tools Operations Specialist

Senior AI Agent & Workflow Engineer

AI engineer

Product Manager, AI

Solution Consultant

CPO & Co-Founder - Proptech

Customer Care Manager – Swiss Market

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CX Enablement Manager

IT Marketing & Application Manager

AI Engineer

Senior Cyber Assurance Partner - Third-Party Risk

Quiero recibir la alerta de empleo más reciente de technical support agent en barcelona, ct

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