20 publicaciones de empleo destacadas de technical support agent en catalunya (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
9h
CTO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Senior Supply Planning Manager
Ecolab Inc. —Barcelona, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Máster
- Grado
Onboarding Consultant - AI Suite
Cloudtalk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Inteligencia artificial
- Vacaciones pagadas
Solicitud rápida
Forward Deployed Engineer - Barcelona
Murphy AI —Barcelona, Barcelona provincia
- Trabajo híbrido
Solicitud rápida
Principal AI Product Security Engineer
Scopely —Barcelona, Barcelona provincia
- Teletrabajo
- Inglés
- AWS
- Desarrollo de software
Customer Care Manager – Swiss Market
team.blue Spain —Barcelona, Barcelona provincia
- Teletrabajo
- Español
- Ventas
- Servicio al cliente
Senior Cyber Assurance Partner - Third-Party Risk
dLocal —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
Solicitud rápida
Lead Data Engineer - AI Agents & Mathematical Systems
SITA Switzerland Sarl —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Oficina
- Máster
- Teletrabajo opcional
Growth Engineer
Contentsquare —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Marketing
- Oficina
- Máster
Solicitud rápida
Senior Customer Success Manager
Acai Travel —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Inglés
Principal, Digital Project Manager
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Informática
- Días de asuntos propios
- Teletrabajo opcional
Senior AI Engineer
Bsport —Barcelona, Barcelona provincia
- Trabajo híbrido
- Máster
- AWS
- Machine learning
- Teletrabajo opcional
IT Marketing & Application Manager
Duracell —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Marketing
17h
Cybersecurity Professional - Senior Identity & Access Management (IAM) Expert (f/m/d)
Siemens —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- AWS
- Liderazgo
Solution Consultant
TraceLink, Inc —Barcelona, Barcelona provincia
- Sistemas ERP
- Oficina
- Grado
Product Manager, AI
Microsoft —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Office
- Grado
- Desarrollo de software
1d
Account Manager
Nouryon —El Prat de Llobregat, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Grado
AI engineer
Lucis —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- AWS
- Inteligencia artificial
Solicitud rápida
Data Governance Specialist - Barcelona
Perk —Barcelona, Barcelona provincia
- Horas extra
- Trabajo híbrido
- CRM software
- Informática
- Inglés

Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido
Hace 9 horas

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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technical support agent empleos en catalunya

Technical Executive – SP Market

CTO & Co-Founder - Proptech

Senior Supply Planning Manager

Onboarding Consultant - AI Suite

Forward Deployed Engineer - Barcelona

Principal AI Product Security Engineer

Customer Care Manager – Swiss Market

Senior Cyber Assurance Partner - Third-Party Risk

Lead Data Engineer - AI Agents & Mathematical Systems

Growth Engineer

Senior Customer Success Manager

Principal, Digital Project Manager

Senior AI Engineer

IT Marketing & Application Manager

Cybersecurity Professional - Senior Identity & Access Management (IAM) Expert (f/m/d)

Solution Consultant

Product Manager, AI

Account Manager

AI engineer

Data Governance Specialist - Barcelona

Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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