20 publicaciones de empleo destacadas de service desk support en catalunya (¡Están contratando!)

Sr Technical Support Engineer
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
6d
Sr Technical Support Engineer (VTS)
Ingram Micro —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Azure
- Inglés
- Bachillerato
6d
Senior Manager of End Used Experience
Tripledot Studios —Barcelona, Barcelona provincia
- Español
- Inglés
- Oficina
- Teletrabajo opcional
Help Desk Agent - Leasing company - German market
Bosch Group —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Teletrabajo
- Servicio al cliente
- Inglés
- Microsoft Office
- Teletrabajo opcional
Solicitud rápida
12d
IT Support Specialist
Freightos —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Oficina
Solicitud rápida
3d
IT ServiceDesk Specialist
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Sistema operativo Windows
- IT
- Teletrabajo opcional
- Abono gimnasio
12d
Wellness Coach / Members Relations / Front Desk
REVO Studios —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Sin necesidad de experiencia
- Inglés
12d
Customer Support Engineer (L1)
Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Linux
Consultant SAP GTS for Application Support (m/f/d)
cbs Corporate Business Solutions GmbH —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Grado
- IT
Solicitud rápida
IT Service Desk Agent (Bulgarian-speaking) -On-site FI01
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Sistema operativo Windows
- Microsoft Office
11d
Deal Desk Analyst - Deal Operations Analyst
Infor —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Servicio al cliente
- Inglés
13d
DevOps/Infrastructure Junior Engineer
Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Azure
- DevOps
- Inglés
- Teletrabajo opcional
Office Coordinator
CREALOGIX —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Word
- Microsoft Excel
- Inglés
Solicitud rápida
Study Coordinator (Peripheral Nervous System Research Group-Neuromuscular Disorders Unit)
VHIR —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Hospital
- Investigación
9d
Intern Partner Revenue Global
Glovo —Barcelona, Barcelona provincia
- Microsoft Excel
- Inglés
- Investigación
- Teletrabajo opcional
10d
Membership Operations Coordinator
The Social Hub —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Hotel
Solicitud rápida
IT Service Desk Agent - (German speaking) - On site - FI01
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Sistema operativo Windows
- Microsoft Office
9d
Front Desk Manager - W Barcelona
W Barcelona —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Hotel
- Bachillerato
2d
Embedded SW Tester
Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Azure
- Informática
- DevOps
- Teletrabajo opcional
System Engineer (User Management) – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Inglés
- Oficina
- Habilidades de análisis

Quiero recibir la alerta de empleo más reciente de service desk support en catalunya

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Sr Technical Support Engineer

Ingram Micro -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa
Hace 6 días

Cualificaciones

Jira
ITIL Foundation
Azure
Arquitectura del sistema
Microsoft SQL Server
Inglés
Bash
Bachillerato
SQL
PHP
AWS
Respuesta a incidencias
Docker
Zendesk
Confluence
PostgreSQL
REST
Scripting
APIs
Cloud
Linux
JSON
Apache
SaaS
Python
PowerShell
Shell Scripting
MySQL

Descripción completa del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

We are looking for a Senior Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineer ing, product, and customer-facing teams to ensure a top notch customer experience.

Essential Responsibilities Of Your Role:

· Responding to complex inbound Technical service requests over the phone and email per day directly with customers.

· Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.

· Reproduce issues, conduct root cause analysis, and work closely with engineer ing on bug fixes and feature requests

· Create and maintain internal runbooks, FAQs, and technical documentation

· Lead incident response or participate in on-call rotation for critical issues

· Identify support trends and partner with Product & Engineer ing on long-term solutions

· Accurately and efficiently log all issues and status updates in our internal tracking system.

· Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.

· Supporting multiple cloud and hardware solutions

· Contributing to the development of service desk processes and procedures.

· Interacts closely with various departments and vendors to provide timely resolution on issues.

· Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert, and providing diagnoses and issue resolution on our Platform.

· Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineer ing, Development and 3rd party Vendor teams

* Note: This is not a complete list of tasks.

Knowledge, Skills, and/or Abilities You Need To Have:

· 4–7+ years in technical support, solutions engineer ing, or a similar customer-facing technical role

· Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking

· Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure

· Strong understanding of web technologies, integrations, or system architecture

· Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases

· Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills; with a customer-first mindset.

· Ability to prioritize user requests effectively and manage user expectations.

· Ability to balance attention to detail with expeditious execution in a fast-paced environment working.

· Passion for driving exceptional customer experience.

· Ability to work through ambiguity and thrive in a rapidly changing business environment.

· Strong analytical and problem-solving skills.

· High school diploma (or equivalent) required. Secondary degree preferred.

· Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL

· Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP

· Basic understanding or experience working on Linux environments

· General understanding of technologies on Apis webservice: JSON, REST, OAuth,..

· Flexibility working some weekends and later hours to help fulfill a 24x7 business

· Passion for providing exemplary customer service, strong customer focus

· Eager to learn new technologies

· Good verbal and written professional communication, fluent in English.

· Self-motivated and proactive in performing duties

· Attention to detail

Nice to have. Exposure to:

· ITIL certification

· Microsoft Azure certification

· Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP

· Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL

· Exposure to virtualization and orchestration technologies such as Docker and Kubernetes

· Experience with JIRA and Confluence

* This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

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service desk support empleos en catalunya

Sr Technical Support Engineer

Sr Technical Support Engineer (VTS)

Senior Manager of End Used Experience

Help Desk Agent - Leasing company - German market

IT Support Specialist

IT ServiceDesk Specialist

Wellness Coach / Members Relations / Front Desk

Customer Support Engineer (L1)

Consultant SAP GTS for Application Support (m/f/d)

IT Service Desk Agent (Bulgarian-speaking) -On-site FI01

Deal Desk Analyst - Deal Operations Analyst

DevOps/Infrastructure Junior Engineer

Office Coordinator

Study Coordinator (Peripheral Nervous System Research Group-Neuromuscular Disorders Unit)

Intern Partner Revenue Global

Membership Operations Coordinator

IT Service Desk Agent - (German speaking) - On site - FI01

Front Desk Manager - W Barcelona

Embedded SW Tester

System Engineer (User Management) – (Hybrid)

Quiero recibir la alerta de empleo más reciente de service desk support en catalunya

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