20 publicaciones de empleo destacadas de systems administrator en comunidad de madrid (¡Están contratando!)

CXI AI Platform Administrator
Ria Money Transfer (Dandelion) —Alcobendas, Madrid provincia
- Jornada completa
- CRM software
- Servicio al cliente
- APIs
Solicitud rápida
IT Application Support Specialist – 2nd Level Support
Julius Baer —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Informática
- Inglés
- Sistema operativo Windows
Loan Administrator (m/f/d)
Deutsche Pfandbriefbank AG —Madrid, Madrid provincia
- Microsoft Word
- Español
- Microsoft Excel
6d
Senior Cloud Administrator (m/f)
RIB Software GmbH —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- Inglés
Técnico/a de Sistemas Linux RHEL. Remoto
Grupo NS —Madrid, Madrid provincia
- De 32.000 € a 42.000 € al año
- Horas extra
- Teletrabajo
- Oracle
- Scripting
- Linux
Senior HRBP
Sabio Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Español
- Microsoft Excel
- Seguro de vida
- Plan de pensiones
Solicitud rápida
IT Desktop Support
Axiom Technologies —Madrid, Madrid provincia
- Media jornada
- Informática
- Sistema operativo Windows
- Microsoft Office
Franchise Administator
Legends Global (Europe) —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Teletrabajo opcional
- Plan de pensiones
Solicitud rápida
12d
System Integration Specialist - Remote
UST Global —Madrid, Madrid provincia
- Teletrabajo
- Informática
- Inglés
- SQL
5d
ServiceNow Senior Consultant - IT Service Management (ITSM)
EY —Madrid, Madrid provincia
- Trabajo híbrido
- CAD
- Disponible para viajar
- Liderazgo
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
ServiceNow Engineer / Developer, presencial
PANEL Sistemas Informáticos —Madrid, Madrid provincia
- Teletrabajo
- Inglés
- JavaScript
- APIs
Digital LAB Expert - Laboratory Administrator
Quest Global —Madrid, Madrid provincia
- Jornada completa
- Linux
- Liderazgo
- HTML
Solicitud rápida
Perfiles ServiceNow
SEREM —Madrid, Madrid provincia
- Jornada completa
- DevOps
- Inglés
- Project management
Senior ServiceNow Technical Consultant
Cognizant —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
Backend Developer at Space Surveillance Centre
GMV —Tres Cantos, Madrid provincia
- Trabajo híbrido
- Español
- Informática
- DevOps
- Seguro dental
Data Migration Analyst
NN Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- SQL
- Parking gratuito
- Seguro de vida
3d
ServiceNow Junior Developer 100% (f/m/d)
Julius Baer —Madrid, Madrid provincia
- Jornada completa
- Inglés
- JavaScript
- Scripting
Technical Consultant ServiceNow, presencial
PANEL Sistemas Informáticos —Madrid, Madrid provincia
- Teletrabajo
- CAD
- Inglés
- SQL
Fullstack Developer (Salesforce), hibrido
WayOps —Madrid, Madrid provincia
- Español
- Salesforce
- Sistemas ERP
- Oportunidades de crecimiento y desarrollo profesional
5d
Systems Developer Engineer, Security Integrations Group
Amazon EU SARL (Spain Branch) —Madrid, Madrid provincia
- Jornada completa
- DevOps
- Sistema operativo Windows
- Java
11d

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CXI AI Platform Administrator

Ria Money Transfer (Dandelion) -
Alcobendas, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

CRM software
Servicio al cliente
IVR
APIs
JSON
Middleware
SaaS
Inteligencia artificial

Descripción completa del empleo

Description

As a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), we deliver innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

As a AI Saas Administrator (CXi Platform Administrator) your role will be responsible for the day‑to‑day configuration, operation and maintenance of the AI platform that powers our customer service experience. The role works closely with the CXi Product Owner, Technology and Operations to implement changes, ensure stability and quality, and keep the platform secure, performant and aligned to defined CX journeys and policies.

ROLES & RESPONSIBILITIES

Configure and maintain the CX AI platform (voice, chat, agent assist and related components) in line with the CXi Product Owner’s roadmap, use cases and design decisions.
Implement and manage integrations between the CXi platform and core systems (telephony, CRM, ticketing, knowledge, authentication, analytics), working with engineering teams where required.
Set up, maintain and optimise intents, routing rules, flows, knowledge connections, policies and guardrails within the platform.
Monitor day‑to‑day platform health, latency, error rates and key CX performance indicators, proactively identifying and resolving issues or escalating as appropriate.
Support experimentation and optimisation activities (A/B tests, prompt and flow tweaks, configuration changes), ensuring proper set‑up, tracking and rollback plans.
Maintain user access, roles and permissions for the platform, ensuring alignment with security, privacy and compliance requirements.
Execute regular platform housekeeping activities (version updates, environment management, clean‑up of unused assets, configuration documentation).
Collaborate with Operations and QA teams to ensure feedback from agents and customers is reflected in platform improvements.
Work with Information Security, Risk and Legal to ensure the platform’s configuration, logging and data handling adhere to defined security and privacy standards.
Act as first line of contact with vendor support for platform incidents, feature issues and minor enhancements, tracking through to resolution.
Maintain clear documentation of configurations, standards, runbooks and change history to support auditability and knowledge transfer.

POSITION REQUIREMENTS

Experience administering SaaS platforms or contact centre / CX technologies (e.g. IVR, bots, CRM, ticketing, or AI / automation tools).
Strong technical configuration skills and comfort working with APIs, webhooks, integration middleware and basic data formats (e.g. JSON).
Understanding of conversational AI or contact centre operations, or willingness to learn quickly in this area.
Familiarity with access control, security best practices and data privacy considerations for customer‑facing systems.
Analytical mindset with ability to interpret dashboards, logs and performance metrics, and translate findings into actions.
High attention to detail and a structured approach to change management, testing and documentation.
Strong collaboration skills, able to work with product, engineers, operations, vendors and risk / security teams.

MEASURES OF SUCCESS

High availability and stability of the CXi platform, with low incident and escalation rates.
Timely and accurate implementation of configuration changes and new use cases requested by the CXi Product Owner and CX stakeholders.
Measurable improvements in platform performance metrics (latency, error rates, routing accuracy, containment) driven by configuration and optimisation.
Demonstrated adherence to security, privacy and compliance requirements for the platform, with successful audits and minimal security issues.
Positive feedback from internal teams (Product, Operations, Technology) on support, responsiveness and quality of execution.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Solicitud rápida

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Quiero recibir la alerta de empleo más reciente de systems administrator en comunidad de madrid

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