20 publicaciones de empleo destacadas de technical support agent en barcelona, ct (¡Están contratando!)

Technical Support Engineer II
TraceLink, Inc —Barcelona, Barcelona provincia
- Turno de 8 horas
- Informática
- Oficina
- Habilidades de análisis
4d
Data Analyst Intern
Glovo —Barcelona, Barcelona provincia
- Microsoft Excel
- Inglés
- Máster
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
3d
CPO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
AI Research Scientist - Scientific Reasoning
Axiomatic_AI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Doctorado
- Informática
- Machine learning
Solicitud rápida
AI engineer
Lucis —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- AWS
- Inteligencia artificial
Solicitud rápida
Senior AdTech
Softonic —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- JavaScript
- Teletrabajo opcional
Solicitud rápida
Data Scientist – MarTech (Measurement & Optimization)
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- SQL
- Python
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
Principal, Digital Project Manager
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Español
- Microsoft Excel
- Días de asuntos propios
- Teletrabajo opcional
Port Operations & Business Development Specialist - Noatum Maritime Cruise Services
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
5d
AI Engineer – Agentic Systems & Backend
Landbot —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Inglés
- Máster
- Vacaciones pagadas
- Programa de recomendación
Solicitud rápida
DevOps Engineer - Python - AI Automation
ERNI Spain —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- DevOps
- Inglés
- Abono gimnasio
5d
CTO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Technical Accounting Lead
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Sistemas ERP
- Investigación
- SQL
Solicitud rápida
2d
AI Solutions Architect
MSX International —Barcelona, Barcelona provincia
- De 35.000 € a 55.000 € al año
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Máster
Solicitud rápida
DevOps Engineer - Python - AI Automation
ERNI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- DevOps
- Inglés
- Abono gimnasio
6d
Applied AI Consultant Engineer
Alira Health —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Máster
- SQL
Solution Architect
Sanofi —Barcelona, Barcelona provincia
- Informática
- Agile
- Ciencias empresariales
Bioinformatics Technician (Microbiology)
VHIR —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Hospital
- Inglés
11d
AI Engineer
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
Salesforce Tech Team Lead
Docplanner —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Microsoft Word
- CRM software
- Ventas
- Abono gimnasio
Solicitud rápida
2d

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Technical Support Engineer II

TraceLink, Inc -
Barcelona, Barcelona provincia

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Detalles del empleo

Hace 4 días

Cualificaciones

EDI
Informática
XML
Gestión en la cadena de suministro
Habilidades de análisis
Scripting
Cloud
Web Services
Habilidades de comunicación
Shell Scripting

Descripción completa del empleo

Company overview:

TraceLink is the world's largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

As part of our Support and Service organization, the Support Engineer is critical to help assure the overall success and satisfaction of customers in implementing and utilizing solutions in the TraceLink Life Sciences Cloud. This role requires a combination of problem solving, technical and interpersonal skills to be successful. The target candidate will have experience working with web applications, UNIX, and scripting languages, as well as troubleshooting and solving customer issues.

Responsibilities

Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.

Skills and Qualifications

Experience supporting proprietary enterprise level software applications
Customer-friendly communication and attitude
Excellent verbal and written communication skills
Strong analytical skills and attention to detail
Demonstrate a strong ability to utilize UNIX command line interface with a focus of parsing data sets
BS in Computer Science or similar information technology degree
7 + years working experience in a technical support and troubleshooting role
Ability to read, parse and manipulate various technical formats including XML, EDI and CSV
Working knowledge of B2B technologies including AS2, SFTP and Web Services
Background writing in a scripting language a plus
Experience with supply chain software and knowledge of pharmaceutical industry preferred
Should be available to work daytime, evening, and/or overnight shifts to accommodate Americas, EMEA, and India/APAC time zones.
As part of team rotation, will work late shift, Monday to Friday from 11 AM ET to 8 PM ET + rotational
As part of team rotation, will be on call Monday to Sunday from 8 AM ET to 11 PM ET + rotational

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].

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