20 publicaciones de empleo destacadas en customer success manager (¡Están contratando!)

Customer Success Manager - Italian Speaker
Planet —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
3d
Customer Service Manager
Zapiplay —Tarragona, Tarragona provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Digital Customer Success Manager with German
Serrala —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Salesforce
- Inglés
ECE & MEA Customer Support Service Line Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Habilidades de análisis
- Liderazgo
Customer Success Manager EU-Fr.
Loyal Guru —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Oficina
Customer Service Manager
Illice Brands Group —Elche, Alicante provincia
- CRM software
- Servicio al cliente
- Inglés
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
Customer Success Manager - French/Spanish
Concentrix —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Customer Service Manager Centro y Portugal
XPO Logistics —Leganés, Madrid provincia
- De 35.000 € a 45.000 € al año
- Servicio al cliente
- Sistemas ERP
- Grado
Solicitud rápida
Customer Experience & Services Manager - MM Maquinista
MEDIA MARKT SATURN, S.A.U. —Barcelona, Barcelona provincia
- Jornada completa
- Liderazgo
- Habilidades de comunicación
- Marketing
- Formación continua
Solicitud rápida
Customer Service Sales Area Manager
Coesia —Santa Perpètua de Mogoda, Barcelona provincia
- Servicio al cliente
- Inglés
- Seguro de vida
Solicitud rápida
RESPONSABLE DE ATENCIÓN AL CLIENTE Y GESTIÓN JURÍDICO-ADMINISTRATIVA
BRAVO ADVOCATS - Estudi Legal —l'Hospitalet de Llobregat, Barcelona provincia
- De 26.000 € a 30.000 € al año
- Incorporación inmediata
- Microsoft Word
- CRM software
- Microsoft Excel
Solicitud rápida
12d
Customer Success Manager EU- It
Loyal Guru —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Inglés
- Oficina
RESPONSABLE DE CUSTOMER SERVICE LOGÍSITICA MADRID H/M
STEF —Torrejón de Ardoz, Madrid provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Grado
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
JEFE/A DEPARTAMENTO COMERCIAL EXPORTACION RESTO MUNDO
GRUPO VALL COMPANYS —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Inglés
4d
Customer Success Manager – Southern EMEA (French or Italian speaking preferred) (f/m/d)
CoachHub —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Inglés
- Recursos humanos
3d
Customer Technical Support (hotline) & Dispatch manager
Beckman Coulter Diagnostics —La Moraleja, Madrid provincia
- Jornada completa
- Español
- Servicio al cliente
- Inglés
Customer Success Manager (with Dutch and French/ German)
Rockwell Automation —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Salesforce
- Inglés
- Grado
- Vacaciones pagadas
Responsable de Atención al cliente
SINGULARU —Valencia, Valencia provincia
- Marketing
- Servicio al cliente
- Grado
- Formación continua
Solicitud rápida
8d
Responsable administración y atención cliente
domestiko.com —Madrid, Madrid provincia
- 2.333 € al mes
- Jornada completa
- Servicio al cliente
- Flexibilidad horaria
Jefe/a de Servicio al Cliente
Elis Manomatic SAU —Parets del Vallès, Barcelona provincia
- CRM software
- Servicio al cliente
- Habilidades de comunicación
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida

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Customer Success Manager - Italian Speaker

Planet -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 3 días

Cualificaciones

Francés
Español
Upselling
Inglés
Portugués
Servicios financieros
Italiano

Descripción completa del empleo

remote type

Onsite

locations

Madrid Office - Spain

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

JR11646

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro-active outbound communications as well as receiving and managing incoming customer sales requests.

What you will do:

Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention.
Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes.
Inbound commercial requests: Cover inbound customer calls and requests for commercial and non-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer.
Outbound Commercial campaigns: Execute targeted commercial campaigns (e.g., win-back offers, cross-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement.
Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required
Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution.

Who you are:

Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required. Relevant courses / training desired but not required.
Commercially oriented, strong analytical skills and goal-oriented mindset.
Strong communication and interpersonal skills,
Fluent in English and a second language (French, Spanish, Portuguese, Italian preferred), verbal and written.
Ability to manage multiple priorities effectively.
Passion for building strong customer relationships and fostering customer loyalty.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

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customer success manager empleos

Customer Success Manager - Italian Speaker

Customer Service Manager

Digital Customer Success Manager with German

ECE & MEA Customer Support Service Line Manager

Customer Success Manager EU-Fr.

Customer Service Manager

Customer Success Manager - French/Spanish

Customer Service Manager Centro y Portugal

Customer Experience & Services Manager - MM Maquinista

Customer Service Sales Area Manager

RESPONSABLE DE ATENCIÓN AL CLIENTE Y GESTIÓN JURÍDICO-ADMINISTRATIVA

Customer Success Manager EU- It

RESPONSABLE DE CUSTOMER SERVICE LOGÍSITICA MADRID H/M

JEFE/A DEPARTAMENTO COMERCIAL EXPORTACION RESTO MUNDO

Customer Success Manager – Southern EMEA (French or Italian speaking preferred) (f/m/d)

Customer Technical Support (hotline) & Dispatch manager

Customer Success Manager (with Dutch and French/ German)

Responsable de Atención al cliente

Responsable administración y atención cliente

Jefe/a de Servicio al Cliente

Quiero recibir la alerta de empleo más reciente de customer success manager

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