20 publicaciones de empleo destacadas de contact center engineer en comunidad de madrid (¡Están contratando!)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
Financial Markets DevOps Engineer
ING Bank —Madrid, Madrid provincia
- Oracle
- DevOps
- Inglés
- Seguro de vida
- Plan de pensiones
Senior Site Reliability Engineer (d/f/m)
TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Azure
- DevOps
- Inglés
- Parking gratuito
9d
Manager, Software Localization Engineering
SAS —Madrid, Madrid provincia
- Trabajo híbrido
- Informática
- Máster
- Grado
Field Service Engineer (f/m/d)
ROHDE & SCHWARZ GmbH & Co. KG —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Informática
- Inglés
- Teletrabajo opcional
Senior Site Reliability Engineer (d/f/m)
TK ELEVATOR IBERICA HOLDING, S.L. UNIPERSONAL. —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Azure
- DevOps
- Inglés
- Parking gratuito
9d
Development Engineer
Georg Fischer —Getafe, Madrid provincia
- Jornada completa
- Inglés
- Oficina
- Máster
3d
Senior AI / MLOps Engineer (d/f/m)
TK ELEVATOR IBERICA HOLDING, S.L. UNIPERSONAL. —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Azure
- Informática
- DevOps
- Parking gratuito
Cybersecurity Engineer - Ethical Hacking (CTF, Reverse Engineering, Antibot)
NielsenIQ —Madrid, Madrid provincia
- De 38.400 € a 55.000 € al año
- Jornada completa
- Teletrabajo
- JavaScript
- Scripting
- Python
Solicitud rápida
Senior Cybersecurity Engineer - Ethical Hacking (Reverse Engineering, Antibot)
NielsenIQ —Madrid, Madrid provincia
- De 46.000 € a 70.000 € al año
- Jornada completa
- JavaScript
- Scripting
- Python
Solicitud rápida
Cx Area Manager ESP, ACx
Amazon Data Services Spain, S.L. —Madrid, Madrid provincia
- Jornada completa
- AWS
- Project management
- Grado
9d
GRC Compliance Specialist
Happyrobot Inc. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- AWS
Active Directory Engineer
ING Hubs —Madrid, Madrid provincia
- DevOps
- Inglés
- Oficina
- Seguro de vida
- Plan de pensiones
Business AI Engineer (Global)
Hitachi —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- JavaScript
Embebbed software engineer
GMV —Tres Cantos, Madrid provincia
- Trabajo híbrido
- C++
- Ingeniería eléctrica
- Seguro dental
2d
Technical Leader – Digital Power
Oxigent —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
Manager I, Engineering - Code Coverage
Datadog —Madrid, Madrid provincia
- De guardia
- Oficina
- Java
Solicitud rápida
IT Integrator – Financial Markets
ING Bank —Madrid, Madrid provincia
- Oficina
- Habilidades de presentación
- Habilidades de comunicación
- Seguro de vida
- Plan de pensiones
Manager I, Engineering - OrgStore Blueprint
Datadog —Madrid, Madrid provincia
- De guardia
- Oficina
Solicitud rápida
Engineer Physical Security Technology (m/w/d)
Giesecke+Devrient —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Ingeniería eléctrica

Quiero recibir la alerta de empleo más reciente de contact center engineer en comunidad de madrid

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Las Rozas de Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Informática
IVR
Grado
APIs
Cloud
Inteligencia artificial

Descripción completa del empleo

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

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contact center engineer empleos en comunidad de madrid

Solutions Architect – Contact Center (Cloud & AI)

Financial Markets DevOps Engineer

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Cybersecurity Engineer - Ethical Hacking (CTF, Reverse Engineering, Antibot)

Senior Cybersecurity Engineer - Ethical Hacking (Reverse Engineering, Antibot)

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Business AI Engineer (Global)

Embebbed software engineer

Technical Leader – Digital Power

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Quiero recibir la alerta de empleo más reciente de contact center engineer en comunidad de madrid

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