We are looking for a Project Manager who has successfully enhanced and scaled CRM platforms (Salesforce or equivalent) in live environments, making measurable improvements in sales pipeline, marketing effectiveness, and user adoption.
Main Responsibilities
- Define project objectives, scope, deliverables, and detailed plans (timeline, budget, risks).
- Manage resources (team, budget, equipment) and ensure efficient allocation.
- Lead and motivate the project team, assign tasks and ensuring accountability.
- Coordinate with stakeholders, manage expectations, and ensure effective communication.
- Monitor project performance, costs, risks, and apply corrective actions when needed.
- Ensure compliance with quality standards and support User Acceptance Testing (UAT).
- Prepare project status updates, reports, and final project closure documentation.
- Facilitate delivery of project outputs to clients and service owners.
Specific experience in Sales and Marketing IT related projects
- Minimum 5 years’ experience managing IT projects with direct impact on Sales & Marketing operations.
- Proven delivery of at least 2 CRM/MarTech implementation or enhancement projects, including data migration, process harmonization (segments, business units, end-to-end flow), systems integration, and user adoption.
- Hands-on experience with Salesforce (data model, release & environment management, governance and change control), Salesforce Marketing Cloud, Salesforce Experience Cloud, and Adobe Experience Manager Sites; experience supporting eCommerce projects is highly valued. Knowledge of other CRM suites is a plus, including Microsoft Dynamics 365 Sales, SAP CX, and Oracle CX.
- Experience collaborating with SAP SD and LE teams is a strong advantage, especially in projects involving e-invoicing compliance requirements.
- Strong commercial stakeholder management: Sales Ops, Rev/Ops and Marketing Ops.
- Demonstrated AI implementation on S&M activities.
- CRM system certification is a plus (admin or consultant).
Qualifications & Skills
- Bachelor's degree in computer science, business administration, project management, or related field.
- At least 5 years of experience in project management, with a track record of successfully delivering IT and digitalization projects on time and within budget.
- Project management certifications (e.g., PMP, PRINCE2, Agile, Scrum) would be appreciated.
- Strong leadership and team management skills, with the ability to inspire and motivate project teams.
- Excellent written and verbal communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
- Solid understanding of project management methodologies, tools, and techniques.
- Experience leading delivery as a Scrum Master is valuable, along with practical knowledge of Agile ways of working and Microsoft Azure DevOps tools.
What do we offer?
- Hybrid Work Model: Flexibility to work from home and in the office, helping you achieve a healthy work-life balance.
- Ticket Restaurant: Enjoy a daily meal allowance to support your well-being.
- Flexible retribution: Kindergarten & Transport.
- 30 Labor Days of Holidays: Ample time off to relax and recharge.
- Language Lessons: Access to language lessons to help you grow both personally and professionally.
- Medical Insurance: 60% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a highly competitive rate.
- Open and Modern Office Environment: Work in a collaborative, innovative, comfortable space designed for your success.
