Job Description:
The Barcelona Medical Team provides medical assistance 24 hours a day/365 days a year to our customers around the world. They also decide cover on medical incident claims (including trip cancellation), and provide support on recoveries, invoice audit, and Telemedicine services.
The position holder leads our travel medical team in Barcelona, consisting of both nurses and medical doctors. They act as local clinical expert for complex medical cases and provide the medical team with high quality medical support, supervision and orientation.
The position holder is in regular contact with other teams within AXA: Operations Teams, Acute Care Centers for escalation of complex cases, the remaining 32 AXA offices globally who support the AXA Assistance medical service, commercial team, customer experience, transformation and working relationship with Heads IMS and Group CMO.
Medical Team Management
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Ensure the medical team is effectively processing medical assistance cases in accordance with established procedures for international medical assistance.
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Lead the medical team, fostering a collaborative and productive team spirit, monitoring productivity, and participating in size requirement definition.
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Ensure 24/7 medical coverage, including on-call doctors.
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Validate internal escorts (when nurses or doctors travel to repatriate a patient) and necessary medical equipment.
Patient Care and Quality Assurance
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Responsible for ensuring that patients are evaluated and receive medical care at the highest level of medical expectation within the group (generally at the level of the most developed healthcare systems).
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Monitor the quality of service delivered by all medical team members, identifying any training requirements or senior intervention needs.
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Act as the medical lead and decision-maker in the medical team’s daily case review meetings when on duty.
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Provide support to team members on a consultative basis, including daily case reviews and any relevant matters.
Case Management
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Actively manage complex medical assistance cases.
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Advise on the most appropriate repatriation plan if applicable.
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Meet the needs of ATI’s and local clients by ensuring patients, relatives, and traveling companions receive reassurance and medical advice during the provision of medical assistance services, including direct contact with these customers when necessary.
Communication and Coordination
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Provide support to operational teams through effective communication with coordinators and agents as required.
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Ensure accurate medical records are recorded in the company’s computer system.
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Ensure optimum communication and support between medical and operational teams, facilitating teamwork.
Governance and Improvement
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Provide guidance on clinical governance and ensure continuous improvements in medical operational service delivery.
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Be part of the escalation process for medical, repatriation, Red Flags, or any delicate case queries.
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Participate in the Crisis Cell when activated.
Strategic Support and Development
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Support AXA Partners' strategy, particularly actions to digitalize our processes, reduce average costs, and increase productivity.
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Support the development and implementation of any medical services offered by the geo, including but not limited to tele-consultation, corporate mobility, second opinion programs, and other emergency and non-emergency products.
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Support the Medical Network Department.
What you’ll bring:
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Doctor diploma
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At least 10 years clinical experience.
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Minimum 5 years in Critical Setting – ITU, A+E, Internal Medicine with critical care experience.
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Ideallyn experience in worldwide medical assistance or in disaster medicine.
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Evidence of current professional registration with the appropriate professional body.
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Maintains currency in clinical practice.
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Knowledge of indications/contraindications of medical transport, particularly aeromedical
- Experience in managing teams of professionals.
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Excellent communication and organisational skills.
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A commitment to the development of the company through setting high standards.
- A willingness to undertake new challenges, and work across functions under own initiative.
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To act as a change agent and be an influencer to achieve business targets.
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Negotiation level (C1) of Spanish and English, French being a plus.
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
