Job Description
Working closely with the Engineering Team Leader, the Customer Support Engineer will provide technical engineering support for customers operating Mitsubishi Power equipment across the EMEA region. This is a predominantly office-based role, supporting the reliability, availability and safe operation of critical power generation assets through technical analysis, issue resolution, maintenance planning support and outage coordination.
The Customer Support Engineering team works across OEM gas turbines, steam turbines, generators, control systems and auxiliary equipment. Much of the work is delivered remotely through technical correspondence, virtual meetings, engineering reviews and close coordination with internal teams. From time to time, the role will also involve supporting outage activities at customer sites across the region.
As a Customer Support Engineer, you will investigate technical issues, prepare technical documentation, contribute to root cause analysis, and work closely with field service, engineering specialists, programme management, commercial and tendering colleagues. This is a strong opportunity for an engineer who enjoys structured problem solving, written technical communication and exposure to large-scale power generation equipment in a service environment.
Role responsibilities
In this role, you will provide engineering support for customer technical issues relating to gas turbines, steam turbines, generators, control systems and associated auxiliary equipment. You will work as part of a multidisciplinary engineering team and develop a strong practical understanding of the operational, maintenance and service requirements of Mitsubishi Power equipment.
Key responsibilities will include:
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Providing technical engineering support for the operation and maintenance of Mitsubishi Power gas turbines, steam turbines, generators, control systems and auxiliary equipment.
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Responding to customer and internal technical queries through email, virtual meetings, technical reviews and internal coordination.
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Supporting day-to-day plant operation, scheduled maintenance activities and unplanned or forced outages.
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Providing office-based engineering support during outage planning and execution, with occasional travel to customer sites across the region where required.
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Investigating technical problems, assessing available data, identifying potential root causes and supporting corrective actions.
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Leading or contributing to root cause analysis activities, working with engineering specialists, field service teams and site-based colleagues where required.
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Acting as a technical link between customers, field service teams, engineering, design and other internal stakeholders to support timely issue resolution.
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Preparing technical reports, procedures, presentations and supporting documentation in line with internal engineering standards and processes.
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Supporting technical review meetings with customers, typically virtually, with face-to-face meetings required from time to time.
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Supporting programme management, commercial and tendering teams with technical input for proposals, service opportunities and business development activity.
Qualifications
We are looking for a technically capable engineer who is motivated to develop their expertise across major rotating equipment and power generation systems. You should be comfortable analysing technical information, producing clear documentation, working with multidisciplinary teams and communicating professionally through written reports, virtual meetings and technical correspondence.
The ideal candidate will have:
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A bachelor’s degree in Mechanical Engineering, or a closely related engineering discipline.
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Exposure to gas turbines, steam turbines, generators, control systems, auxiliary systems, or other major rotating equipment.
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Experience in equipment design, operation, repair, service, installation, commissioning, maintenance, or technical support.
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Strong analytical and problem-solving skills, with the ability to assess technical information and support practical engineering solutions.
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Experience preparing technical reports, procedures, specifications, proposals, or customer-facing engineering documentation.
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Strong written communication skills, with the ability to produce clear, structured and accurate technical documents.
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Good interpersonal skills, with the ability to build credibility and maintain effective working relationships remotely and in person when required.
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Strong organisational skills, with the ability to manage multiple priorities and respond effectively to time-sensitive technical issues.
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Confidence working with colleagues across different functions, cultures and countries.
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Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
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Experience with engineering, analytical or simulation software would be advantageous.
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Fluency in business English.
Additional Information
This role would suit an engineer who enjoys applying technical knowledge in a structured, service-focused environment. You will be part of a specialist engineering team supporting critical power generation assets across the region, with the majority of work delivered from the office through technical analysis, documentation, remote collaboration and outage support. For someone looking to develop their expertise across large-scale rotating equipment while contributing directly to customer reliability, availability and safety, this is a strong opportunity.
At Mitsubishi Power EMEA, we are committed to building a workplace where people feel respected, included and able to contribute.
Our strength comes from the different experiences, perspectives and expertise of our people. Across our business, we work with colleagues from a wide range of countries, cultures, disciplines and backgrounds, and we believe this diversity helps us make better decisions, solve complex problems and deliver stronger outcomes for our customers.
We welcome applications from people of all backgrounds and make recruitment decisions based on skills, knowledge, qualifications, experience and potential. We are committed to providing a fair and consistent recruitment process, giving every candidate the opportunity to demonstrate what they can bring to the role.
If you need any reasonable adjustments or support at any stage of the recruitment process, please let us know. We will work with you to understand how we can best support you.
