20 publicaciones de empleo destacadas de delivery driver en madrid, md (¡Están contratando!)

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CX Process Improvement Manager, EU Quality

Amazon EU SARL (Spain Branch) -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 6 días

Cualificaciones

Microsoft Excel
Gestión en la cadena de suministro
ATS
SQL
Project management
Grado
Inteligencia artificial

Descripción completa del empleo

DESCRIPTION

The EU ATS Quality team is looking for a Process Improvement Specialist who leads outbound quality performance for an assigned EU country or region (scope may evolve based on business needs). The role will have a combination of performance management and driving central programs : 1/ Performance management — owning Quality performance KPIs for a region and influencing senior leaders and operations to reduce customer-facing defects against annual goals and 2/ Program leadership — driving high-impact programs that solve recurring, structural defect patterns in Amazon network. Locations available are Madrid and Barcelona. Availability to travel 20-30% of the time.

Key job responsibilities
Own country / regional quality performance through the WBR / MBR / QBR cadence; root-cause defects across upstream, in-site, and downstream contributors and own corrective actions. • Drive site engagement — visit affected sites, run Gemba walks, and partner with shift leadership to embed quality standards on the ground. • Lead high-impact EU-wide programs that target recurring structural defect patterns common across countries, end-to-end from problem definition through launch and measurement. • Partner with Tech, Operations, Process Excellence, Finance, and external partners to shape the process flow of shipments, reduce defects, and enable defect prevention upstream.

A day in the life

You are the single-threaded leader owning quality performance for your country / region end-to-end. In a typical week, you drive improvements across sites by influencing Site Ops; raise site deep-dive standards by critiquing root-cause analyses, sharing best practices with site and regional leaders, and running 5-Whys with sites first-hand; present country performance in business reviews; and participate in defect-reduction workshops at sites or pan-EU. In parallel, you lead EU-wide programs — multi-stakeholder, multi-quarter — targeting the structural drivers for the largest defect pools.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
Experience in program or project management with end-to-end ownership and measurable goals.
Experience in AI tooling — comfortable with Kiro/Agent Spaces to access databases, write live prompts for Operations / quality workflows, and accelerate analysis and program execution.
Intermediate Excel (pivots, multi-criteria lookups, nested IF / array formulas, data cleansing) and working SQL for deep-dives

PREFERRED QUALIFICATIONS

Bachelor's degree in Supply Chain, Industrial Engineering, Operations, or a related discipline.
Experience in supply chain, fulfilment, transportation, or last-mile operations.
Experience driving end-to-end delivery in EU fulfilment / transportation networks and presenting results to senior leadership.
Strong analytical depth — advanced SQL, statistical or predictive modelling, and ability to translate data into Ops actions.
Experience in stakeholder management across multiple levels of the organisation, including OP planning, business reviews, and financial modelling

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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