At ING Hubs Spain we are looking for a Business Support Specialist – Financial Markets
Your role and work environment:
We are looking for a talented and enthusiastic Business Support Specialist – Financial Markets to join our FMGT Tribe Team at ING Hubs Spain.
Financial Markets (FM) is ING’s gateway to professional markets worldwide, servicing client needs with products, services, and guidance. FM aims to be a significant player in both market leader and challenger markets, with a presence in major international markets and specialist expertise in selected emerging markets and products.
The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’), realizing client ambitions by connecting them to global markets, providing financial solutions, and delivering lasting value.
We are seeking an ambitious and pragmatic team player to join our Customer Journey Expert, focusing on end-to-end customer journeys to enhance customer experience through functional expertise and seamless support. As part of IPA Business Support (IPA BS), you will also collaborate across FMGT teams to drive system reliability and stability, and lead project testing initiatives that span multiple squads.
Your key responsibilities:
As a Business Support Specialist you will:
- Build and maintain sustainable relationships with key stakeholders (Trading, Risk Management, IT), focusing on understanding their challenges and opportunities to improve overall experience
- Act as the voice of customer needs, ensuring concerns are heard and addressed
- Empower financial risk and trading teams by providing functional support on day-to-day issues related to pricing, risk management, and position keeping systems.
- Lead and coordinate project testing initiatives across FMGT squads, ensuring thorough validation and alignment with business objectives.
- Combine market and system knowledge with business expertise to lead change initiatives and provide unwavering post-production support.
- Accumulate and document knowledge on end-to-end customer journeys, ensuring it is up to date and shared.
- Collaborate with cross-functional teams to align strategies and ensure a seamless, reliable customer journey.
- Lead, guide, and inspire others in specific areas, managing preparations and commitments regarding deliverables, with a focus on stability, reliability, and end-user experience.
- Negotiate and monitor SLAs for system stability and support.
- Lead root cause analysis for critical incidents and ensure timely resolution.
- Drive continuous improvement initiatives by streamlining workflows and eliminating inefficiencies.
What are we looking for?
Talent for taking initiative and making things happen, enthusiasm for helping others succeed, and a knack for staying ahead. Bring fresh ideas to life and embrace challenges in a fast-changing, complex environment. Naturally collaborative, investing in others to achieve common goals. Challenge the status quo and propose creative solutions. Stay curious, keep learning, and take on responsibility.
- Bachelor’s degree completed.
- 5+ years’ background in Financial Markets and/or Treasury.
- In-depth knowledge of financial market products and their life cycle events (e.g. FX, MM, Rates & Credits, Fixed Income, Repos).
- Understanding of risk management concepts and practices for market, credit, and operational risk.
- Prior experience supporting traders and market risk managers in the financial markets industry preferred.
- Python and cloud management preferred.
- Strong analytical and problem-solving skills.
- Basic understanding of IT infrastructure and systems used in trading and risk management.
- Experience in Python programming, shell scripting, and automated workflow orchestration tooling is a plus.
- Familiarity with cloud-native software development methodologies such as Google Cloud Platform.
- Hands-on experience with backlog management tooling (e.g. Azure BLM) and CICD tooling (e.g. Azure DevOps).
- Experience working in Agile/Scrum is a plus.
- Good communication and presentation skills (in English), across different skill and seniority levels.
- Flexibility and adaptability to changing environments.
- Enjoy working in a diverse, multicultural environment; trust others and can be trusted.
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
Transport allowance.
It doesn't matter where you live, we’ll help you get to the office.
Pension plan.
You can benefit from our pension plan after 1 month with us!
Discover ING Hubs Spain
We’re building something exciting—and we want you to be part of it.
ING is launching the new member of ING Hubs in Spain, an integral part of ING in charge of designing and delivering important technological and operational solutions to make banking frictionless for our customers. ING Hubs play a key role in our ‘Growing the difference’ strategy to become the best European bank. This will be our sixth global hub, joining a network of over 13,000 professionals in the Philippines, Poland, Romania, Slovakia, Türkiye and Spain.
What makes us different?
We have a tech-first mindset: We’re not just a bank—we’re a tech company that happens to do banking. Our new hub will be a center of excellence for scalable, fast, and secure technology.
We have global impact: You’ll be working on solutions that serve more than 34 million of customers in over 38 countries.
We are agile: ING was the first bank to adopt agile at scale. We continue to evolve with a collaborative, cross-functional way of working.
Sustainability at the heart of what we do: We have a role to play in defining new ways of doing business that align economic growth with positive environmental and social impact.
At ING, we believe in diversity, inclusion, and belonging. We’re proud of our international teams and are committed to creating an environment where everyone can thrive. We value authenticity, collaboration, and continuous learning.
We’re looking for curious minds, bold builders, and passionate problem-solvers. If you’re looking for a place to find new ways to drive efficiency and provide superior customer value, where your ideas matter, and where you can grow with purpose—we’re looking forward to meeting you.
