20 publicaciones de empleo destacadas de customer service remote spanish en barcelona, ct (¡Están contratando!)

Senior Director of Subscription Account Management - EMEA
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- Jornada completa
- Trabajo híbrido
- Español
- Inglés
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- Jornada completa
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- Inglés
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- Jornada completa
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Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
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Giesecke+Devrient —El Prat de Llobregat, Barcelona provincia
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- Español
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Data Engineer (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
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Cloud DevOps Engineer
Giesecke+Devrient —El Prat de Llobregat, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
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Software Asset Management Specialist for SAP
Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
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Network Security Architect Digital Platforms
Giesecke+Devrient —El Prat de Llobregat, Barcelona provincia
- Jornada completa
- Trabajo híbrido
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Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés

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Senior Director of Subscription Account Management - EMEA

Nutanix -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Español
Experiencia con data center
Retención del cliente
Inglés
Segmentación de clientes
Gestión de cuentas

Descripción completa del empleo

Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is building a world class Subscription Account Management organization, and we are looking for a Sr. Director of Subscription Account Management who will be instrumental in leading our renewals motion for our EMEA team. This hybrid role will be based in our state-of-the-art office in Barcelona – where innovation, collaboration, and bold thinking happens in one of Europe’s vibrant tech hubs. This team follows a hybrid model, coming into the office three days a week to spark collaboration, strengthen connections and build an unbeatable team culture. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal candidate is passionate about serving customers and has a proven track-record of leading high-performance, metrics driven teams.

About the Team

Nutanix EMEA Subscription Account Management team is responsible for accelerating revenue growth. This team is exposed to supporting functions like sales, marketing, channel and support within the organization as well as Nutanix customers, partners, distributors and alliances. This team of 60+ Subscription Account Management team members is dispersed over the different hubs in EMEA. The teams’ unique vibe comes from the constant creativity, innovation and focus on how we can better serve our customers every time.

Your Role

Lead the EMEA Subscription Account Management team, fostering a culture of excellence and collaboration while driving customer success initiatives.
Develop and implement scalable strategies and processes that deliver a best-in-class customer experience, focusing on product adoption and renewal efficiencies.
Exceed annual performance metrics, including adoption rates, renewal bookings, and overall customer satisfaction.
Recruit, coach, and retain top talent, building a high-performing team that thrives in a metrics-driven environment.
Collaborate cross-functionally with Sales, Product, and Marketing teams to refine customer segmentation and enhance customer experience programs.
Establish actionable KPIs for team performance, conducting regular updates and forecasts to ensure alignment with strategic objectives.
Actively solicit and integrate customer feedback to inform ongoing improvements in service delivery and product offerings.
Set clear first-year goals to enhance customer retention and generate significant growth in subscription renewals across EMEA.

What You Will Bring

10+ years of experience in leading large customer success or account management teams across EMEA.
5+ years in customer-facing roles, such as Account Management, Customer Success, or Systems Engineering.
Proven track record of achieving and exceeding key performance metrics and business goals.
Strong knowledge of Data Center technologies, especially hyper-converged infrastructure.
Exceptional people management skills with a focus on team morale and individual development.
Proficiency in managing metrics-driven, process-oriented teams for enhanced customer experiences.
Outstanding written and verbal communication, as well as presentation skills, in English (Spanish is a plus).
Strong ability to collaborate with cross-functional teams, including Sales, Product, and Marketing.

Work Arrangement: Hybrid

This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

#LI-RR1

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