20 publicaciones de empleo destacadas de technical support agent en catalunya (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
21h
Google Workspace Tech PO (m/f/d)
Zoi —Figueres, Girona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- Project management
Solicitud rápida
PV Project Engineer
Global Factor International Consulting, S.L. —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Microsoft Word
- Español
Solicitud rápida
2h
Internship Program - AI Solutions
Boehringer Ingelheim España, S.A. —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
19h
AI-Driven Autonomy for Ground and Aerial Robotic Systems
Centre Tecnologic de Catalunya —Cerdanyola del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Doctorado
- Inglés
R&D Business Tools Operations Specialist
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Google Suite
- Inglés
- Project management
2d
AI Onboarding Specialist
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
Senior Product Designer B2B
eDreams ODIGEO —Barcelona, Barcelona provincia
- Media jornada
- Oficina
- Inteligencia artificial
- Liderazgo
AI Research Scientist - Scientific Reasoning
Axiomatic_AI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Doctorado
- Informática
- Machine learning
Senior Product Manager (AI Product Builder) - Real Estate
OLX —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inteligencia artificial
- Liderazgo
Solicitud rápida
Data Governance Specialist - Barcelona
Perk —Barcelona, Barcelona provincia
- Horas extra
- Trabajo híbrido
- CRM software
- Informática
- Inglés
AI Engineer
Darwin AI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Vacaciones pagadas
Solicitud rápida
Data Scientist – Agentic AI
Kyndryl —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Máster
- Grado
8d
Software Engineering Internship – AI/Agentic Systems
Axiomatic_AI —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Máster
- Machine learning
Solicitud rápida
IT Marketing & Application Manager
Duracell —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Marketing
1d
Data Scientist – MarTech (Measurement & Optimization)
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- SQL
- Python
HR Transformation Manager / Digital HR
Accenture —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Oracle
- Inglés
- Oficina
- Seguro de vida
Applied AI Consultant Engineer
Alira Health —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Máster
- SQL
AI Product Manager
Prosper AI —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Oficina
- Máster
CX Training Lead (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Inteligencia artificial
- Liderazgo
7d

Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido
Hace 21 horas

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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