20 publicaciones de empleo destacadas de technical support agent en barcelona, ct (¡Están contratando!)

Customer Care Manager – Swiss Market
team.blue Spain —Barcelona, Barcelona provincia
- Teletrabajo
- Español
- Ventas
- Servicio al cliente
CX Training Lead (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Inteligencia artificial
- Liderazgo
8d
Staff Product Designer - Design Systems - 100% Remote - EMEA
Hostaway —Barcelona, Barcelona provincia
- Horas extra
- Teletrabajo
- Investigación
- Oficina
- Grado
- Teletrabajo opcional
Solicitud rápida
IT Marketing & Application Manager
Duracell —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Marketing
2d
Senior Customer Success Manager
Acai Travel —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Inglés
Senior Supply Planning Manager
Ecolab Inc. —Barcelona, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Máster
- Grado
AI Research Scientist - Scientific Reasoning
Axiomatic_AI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Doctorado
- Informática
- Machine learning
Applied AI Consultant Engineer
Alira Health —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Máster
- SQL
Senior Product Designer B2B
eDreams ODIGEO —Barcelona, Barcelona provincia
- Media jornada
- Oficina
- Inteligencia artificial
- Liderazgo
Data Governance Specialist - Barcelona
Perk —Barcelona, Barcelona provincia
- Horas extra
- Trabajo híbrido
- CRM software
- Informática
- Inglés
CTO & Co-Founder - Proptech
Antai Ventures —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
AI Product Manager
Prosper AI —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Oficina
- Máster
Forward Deployed Engineer (all genders)
UDG Ludwigsburg GmbH —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Solicitud rápida
Data Scientist – MarTech (Measurement & Optimization)
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- SQL
- Python
AI-Driven Autonomy for Ground and Aerial Robotic Systems
Centre Tecnologic de Catalunya —Cerdanyola del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Doctorado
- Inglés
Internship – Research Intern (AI for Scientific Reasoning)
Axiomatic_AI —Castelldefels, Barcelona provincia
- Jornada completa
- Doctorado
- Informática
- Investigación
Principal AI Product Security Engineer
Scopely —Barcelona, Barcelona provincia
- Teletrabajo
- Inglés
- AWS
- Desarrollo de software
Cybersecurity Professional - Senior Identity & Access Management (IAM) Expert (f/m/d)
Siemens —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- AWS
- Liderazgo
Forward Deployed Engineer - Barcelona
Murphy AI —Barcelona, Barcelona provincia
- Trabajo híbrido
Solicitud rápida
Senior AI Solutions Engineer for People & Talent
Lighthouse Intelligence Ltd. —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Máster
- Hotel
9d

Quiero recibir la alerta de empleo más reciente de technical support agent en barcelona, ct

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Customer Care Manager – Swiss Market

team.blue Spain
Barcelona, Barcelona provincia

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Detalles del empleo

Cualificaciones

Francés
Español
WordPress
Ventas
Servicio al cliente
Upselling
Inglés
Habilidades organizativas
Web Services
Inteligencia artificial
Italiano
Liderazgo
Alemán

Descripción completa del empleo

Role Overview

We are looking for an experienced Customer Care Manager to lead, mentor, and optimize our support operations. You will manage a remote team of approximately 12 agents, spanning both 1st and 2nd level support. Your mission is to maintain Swizzonic’s high service standards while fostering a high-performance culture across a distributed team.

Key Responsibilities:

Team Leadership: Manage and develop a team of Remote agents (1st and 2nd level), ensuring high engagement and professional growth
Performance Management: Monitor KPIs, ticket quality, and response times to ensure excellence in technical and administrative support

Process Optimization: Identify and implement workflows to improve the efficiency of handling inquiries via mail, chat, and telephone

Sales & Strategy: Guide the team in utilizing sales skills to identify upselling opportunities during technical consultations

Escalation Management: Act as the final point of contact for complex technical or commercial issues that require senior intervention

AI Integration: Lead the adoption of AI tools within the department to streamline support processes and enhance customer self-service

Requirements:

Leadership Experience: Proven track record managing customer support teams (preferably remote) in the IT or hosting sector

Market Knowledge: Familiarity with the Swiss market and its specific customer expectations.

Technical Proficiency: Deep understanding of domains, hosting, and web services

Proficiency with WordPress (managing personal or professional WP sites is a major plus)

Active interest and experience in applying AI to customer service workflows

Sales Orientation: Ability to coach agents on balancing technical support with commercial objectives
Soft Skills: Exceptional organizational skills, resilience in hectic situations, and a proactive, "can-do" attitude

Languages:

German: Native or equivalent level
English: Fluent (mandatory for internal and technical communication)
Spanish: Professional proficiency (for local compliance and management)
French/Italian: Additional languages are a significant advantage

Department: Customer Service Swizzonic
Location: Office located in Barcelona, Spain or full-remote

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Refina tu búsqueda

technical support agent empleos en barcelona, ct

Customer Care Manager – Swiss Market

CX Training Lead (Hybrid)

Staff Product Designer - Design Systems - 100% Remote - EMEA

IT Marketing & Application Manager

Senior Customer Success Manager

Senior Supply Planning Manager

AI Research Scientist - Scientific Reasoning

Applied AI Consultant Engineer

Senior Product Designer B2B

Data Governance Specialist - Barcelona

CTO & Co-Founder - Proptech

AI Product Manager

Forward Deployed Engineer (all genders)

Data Scientist – MarTech (Measurement & Optimization)

AI-Driven Autonomy for Ground and Aerial Robotic Systems

Internship – Research Intern (AI for Scientific Reasoning)

Principal AI Product Security Engineer

Cybersecurity Professional - Senior Identity & Access Management (IAM) Expert (f/m/d)

Forward Deployed Engineer - Barcelona

Senior AI Solutions Engineer for People & Talent

Quiero recibir la alerta de empleo más reciente de technical support agent en barcelona, ct

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