20 publicaciones de empleo destacadas de mechanic en madrid, md (¡Están contratando!)

Account Delivery Manager
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- Jornada completa
- Teletrabajo
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Account Delivery Manager

Neurons Lab
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Beneficios

Teletrabajo opcional

Cualificaciones

Inglés
Desarrollo de negocios
Project management
Scrum
Agile
Gestión de cuentas
Liderazgo

Descripción completa del empleo

Objective

Drive client outcomes and account growth by leading the stakeholder, change, and adoption work that turns AI transformation into measurable value and positions Neurons Lab as a premier AI enablement partner for enterprises in regulated industries.

Key Responsibilities

1) Account Growth & Customer Success

Expansion Revenue: Generate 2 expansion opportunities per account per quarter through consultative selling.
Executive Relationships: Own C-suite relationships; lead monthly business reviews, quarterly steering committees, and executive presentations as a trusted AI transformation advisor.
Customer Success: Own value realization, customer health, NPS/CSAT, escalation, and renewal across the portfolio.
Account Strategy: Run account plans for 3–5 portfolios — quarterly reviews, multi-threaded stakeholder maps, competitive positioning.

2) Stakeholder, Change & Adoption Leadership

Stakeholder Management: Map and orchestrate complex networks across sponsors, business owners, IT, compliance, procurement, and end users; resolve conflicts and keep alignment.
Change Leadership: Run the stakeholder analysis, communications, training, and behavioral change work that makes AI deliverables stick.
Executive Communication: Compress complex technical and business issues into the smallest defensible message — written, verbal, on slides.

3) Delivery Oversight

Outcome Accountability: Own client-facing engagement health and >4.0 CSAT; Engagement Managers and tech leads handle day-to-day mechanics.
Cross-Functional Coordination: Partner with AI engineers, architects, and specialists on resource allocation, risk visibility, and outcome tracking.
Risk & Quality: Identify and mitigate engagement risks; align success criteria and ROI tracking with each client.

Capabilities

Change Management — proven enterprise change and adoption experience.
Stakeholder Management — navigates multi-stakeholder enterprise environments; builds trust across executive, business, and technical lines.
Executive Presentation Skills — credible in front of CIOs, CROs, COOs, CEOs, CTOs; decks as strategic artifacts.
Communication — exceptional written and verbal English; compresses complexity for executives.
Customer Success Management — health, value realization, escalation, renewals.
Account Management — multi-threaded relationships, expansion playbook, sales partnership.
Leadership & Ownership — leads cross-functional teams; full accountability for account outcomes.
AI/ML Awareness — strong working understanding; conversant with engineering and data teams.

Experience

Senior client-facing experience (5+ years) — customer success, account management, engagement management, or consulting.
Project Management exposure (3+ years) — working knowledge of Agile, Scrum, or structured delivery frameworks.
Regulated industry (must-have) — direct client work in financial services, insurance, healthcare, life sciences, pharma, energy/utilities, or government; understands how regulation, compliance, and procurement shape decisions.
Change & stakeholder management track record — proven leadership of change, adoption, and complex stakeholder dynamics inside enterprise clients.
Business development (2+ years) — track record in identifying and closing expansion.
AI/ML or data product exposure — conversant with delivery teams; you don't need to code, but must hold your own technically.
US and UK market coverage (must-have) — proven experience with both US and UK enterprise clients; reliable overlap with Chicago (CT) and New York (ET).

Nice to have

FSI experience — banking, capital markets, insurance, asset management.
Change management certification — Prosci/ADKAR, Kotter, or equivalent.
AI consulting / SI background.

What We Offer

Competitive compensation — monthly salary plus up to 6% of the expansion revenue you generate.
Fully remote — work from anywhere in the eligible country list; outcomes over attendance.
Hybrid hours — bridge UK and US business hours; anchor overlap with Chicago and New York.
Unlimited PTO.
Full-time contractor engagement with a fast-growing AI consultancy at the forefront of enterprise transformation.

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Objective

Key Responsibilities

1) Account Growth & Customer Success

2) Stakeholder, Change & Adoption Leadership

3) Delivery Oversight

Capabilities

Experience

Nice to have

What We Offer

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