20 publicaciones de empleo destacadas de shift leader en terrassa, ct (¡Están contratando!)

Manager, Worldwide Support
Nutanix —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Oficina
- Gestión de conflictos
2d
Customer Service Agent
ADM Value —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Oficina
- Programa de recomendación
Global Medical Performance & Field Medical (MSL) Excellence Director, Cardiovascular, Renal & Metabolism (CVRM)
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Microsoft Excel
- Doctorado
Senior Director, Evidence Statistics, Real World Science & Analytics
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Investigación
- Liderazgo
Senior Director, Epidemiologist
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Doctorado
- Inglés
- Investigación
Senior Cyber Assurance Partner - Third-Party Risk
dLocal —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
Solicitud rápida
Associate - Windows Administrator
Shipco IT —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Informática
- Oficina
Solicitud rápida
Business Development Manager
Gartner —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
- Oficina
Director, Global Provider GTM
Rover —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Marketing
- Inglés
- Abono gimnasio
- Plan de pensiones
8d
Principal Product Designer - Core Platform
BVNK —Barcelona, Barcelona provincia
- Teletrabajo
- Oficina
- Máster
Solicitud rápida
9d
Product Marketing Manager
Guesty —Barcelona, Barcelona provincia
- Jornada completa
- Marketing
Solicitud rápida
International Regulatory Capability and Process Excellence Associate Director
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Investigación
People Partner - Revenue
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Abono gimnasio
- Seguro de vida
FP&A Product Support
Abacum —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Inglés
Director, Global Provider GTM
Rover.com —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Marketing
- Inglés
- Abono gimnasio
- Plan de pensiones
Solicitud rápida
8d
BioPharmaceuticals Medical Evidence – Director, Health Data Implementation
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Máster
- Project management
Senior Partner Manager, EMEA
Abacum —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Sistemas ERP
Senior Data Analyst – (Hybrid)
eDreams ODIGEO —Barcelona, Barcelona provincia
- Oficina
- Máster
- SQL
Performance Marketing Manager (Paid)
Abacum —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
2d
MES Engineer
AG SOLUTION —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Sistemas ERP
- Inglés
1d

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Manager, Worldwide Support

Nutanix -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Jornada completa
Hace 2 días

Beneficios

Parking para empleados

Cualificaciones

Slack
Inglés
Gestión de conflictos
Cloud
Liderazgo

Descripción completa del empleo

Our values

Hungry, Humble, Honest, with Heart

The Opportunity

Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona!

Are you a seasoned leader with a background in support management, exceptional people skills, and a knack for handling complex escalations?

If so, you’ll thrive in our collaborative and diverse team, where you’ll have the opportunity to make a significant impact, lead high-performing teams, and engage in global projects while being supported in your professional growth within a dynamic organization.

Meet your Team!

Here at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment.

Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert.

The Manager, Worldwide Support role is based in Barcelona, Spain, and part of the EMEA Support Team at Nutanix.

The team includes people from more than 30 countries. Collaboration and a customer-first attitude are key. The goal is to deliver great support, manage complex escalations, and build strong connections with account teams, resolution managers, and customers.

You will report to the Sr. Manager: Worldwide Support. Their approach focuses on engagement, motivation, and development. They pay close attention to emotional intelligence and change management, creating a place where diversity and teamwork are important and everyone can perform at a high level.

Travel is not required, but there may be occasions when it happens.

Your Role

Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer-focused approach
Oversee and manage the team handling complex escalations
Document and report on team performance and escalations for transparency and accountability
Build relationships with diverse teams across the organization to facilitate effective cross-collaboration
Achieve certification of the entry-level Nutanix technical certification within the first 6-months
Ensure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively

What You Will Bring

Minimum of 5 years in support roles with at least 3 years in management of Support Engineers
Strong people management and team leadership capabilities
Technical background to understand engineering work and support complex issues
Experience in handling escalations and leading global projects
Strong communication skills across diverse stakeholders and departments
Excellent emotional intelligence and conflict management skills
Fluency in English; proficiency in additional languages is a plus
Familiarity with Nutanix technology, hyper-converged infrastructure, and cloud-native technologies is desirable

What we offer

Our team works in a hybrid setup, with at least three days per week in the office, Glorias area, Barcelona.
We stay connected through weekly team meetings and daily slack chats. We are highly collaborative; we are always looking for ways to improve and learn through industry certifications and Nutanix training. We strive to delight our customers in all we do.
We offer permanent employment with an annual gross base salary starting from €70.000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience.
The total compensation package for this position includes other elements:
Nutanix stock (RSU) with certain vesting criteria
Participation in Employee Stock Purchase Plan (ESPP)Part of Top-Notch engineering team in the IT market
Private Health Care Plan for you and your family
Life and disability insurance
Meal voucher card
Lunch in the office 3 days per week
Free on-site parking available
Flexible compensation scheme including transport assistance.
Wellbeing plan that provides discounted access to sports facilities across Spain
Great work/life balance:
Paid Parental Leave
Part of a follow the sun team (no night shift)
Hybrid work environment (home and office)
Recognition awards
Paid industry training and certification

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Refina tu búsqueda

shift leader empleos en terrassa, ct

Manager, Worldwide Support

Customer Service Agent

Global Medical Performance & Field Medical (MSL) Excellence Director, Cardiovascular, Renal & Metabolism (CVRM)

Senior Director, Evidence Statistics, Real World Science & Analytics

Senior Director, Epidemiologist

Senior Cyber Assurance Partner - Third-Party Risk

Associate - Windows Administrator

Business Development Manager

Director, Global Provider GTM

Principal Product Designer - Core Platform

Product Marketing Manager

International Regulatory Capability and Process Excellence Associate Director

People Partner - Revenue

FP&A Product Support

Director, Global Provider GTM

BioPharmaceuticals Medical Evidence – Director, Health Data Implementation

Senior Partner Manager, EMEA

Senior Data Analyst – (Hybrid)

Performance Marketing Manager (Paid)

MES Engineer

Quiero recibir la alerta de empleo más reciente de shift leader en terrassa, ct

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