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Field Service Engineer

AMETEK, Inc. -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Mantenimiento preventivo
Servicio al cliente
Habilidades de análisis
TeamViewer
Habilidades de comunicación
Gestión del tiempo

Descripción completa del empleo

Location: Barcelona, ES, 8023

Business Unit: Ophthalmic & Precision Solutions

Posting Date: Jun 4, 2026

Job Description:

Role Description:

This is a full-time role for a UK/EMEA Field Service Engineer at Sterling Ultra Precision. The Field Service Engineer will be responsible for providing technical support, troubleshooting, and preventative maintenance for ultra-precision lathes in the UK and Europe.

The Service Engineer is a key member of an international service team. The individual serves as a liaison between the customer and company for technical service issues. General duties include ophthalmic lathe installation and training, troubleshooting of electromechanical, electronic and software problems both at the customer site and remotely via TeamViewer, telephone and email. Ability to work effectively and efficiently under scrutiny of the customer’s demanding production schedule is critical for this position.

Responsibilitites Include:

Provide technical support to all customers
Provide professional responses in a timely manner to all customers
Troubleshoot and repair equipment (Remotely or onsite)
Manage time and priorities so that tasks are completed on or ahead of schedule
Develop outstanding relationships with Company's customers to enhance future business opportunities
Ensure that customers are aware of Company's new products.
Feedback sales opportunities
Travel across the UK and Europe to assist customer (50% Travel)
Provide documentation to aid customers fault finding.
Conduct machine operation and maintenance training at customer's locations.
Perform evaluation of machine capabilitie and performance.
Provide excellent technical service to customers via telephone (TeamViewer) and email.
Provide service documents, instructions, photos, drawings, etc. to aid customers in troubleshooting.
Provide timeley and detailed customer service reports.

Required Skills adn Experience:

Proficient in troubleshooting electromechanical, electronic and software machine operation issues.
Possess logical reasoning and deductive problem-solving abilities
Good working knowledge of electromechanical systems including power electronics and precision motion control mechanics.
Familiarity with industrial hydraulic and pneumatic systems.
Proficient understanding of electronic schematics and mechanical drawings.
Logical and structured in approach to task prioritization and time management.
Good written and verbal communication skills.
Strong problem solving and analytical skills
High degree of self-motivation.
Strong organization skills
Must be able to work and troubleshoot independently with minimum supervision
Experience in preventive maintenance
Electrical fault finding
Strong technical skills and knowledge of analytical instrumentation.
Tactfully handle difficult situations and maintain composure under pressure

Sterling Ultra Precision is the world's largest manufacturer of ultra-precision lathes for contact and intraocular lens production. Our Optoform® machines enable high accuracy manufacturing of lens designs, while our FTS-5000 is the fastest Toric lens generator in the industry. The company is based in Keene, New Hampshire, USA, with offices in Tampa, Florida. Sterling is part of the AMETEK group and specializes in providing machinery solutions for precision manufacturing.

Compensation

Currency: EUR

Salary Minimum: 45,000

Salary Maximum: 65,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

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