About Inflection Club
https://www.inflection.club/
Inflection Club is a private investor club that gives a small, vetted group of members curated access to exclusive private-market opportunities in AI, robotics, longevity, and infrastructure - deal by deal, without the constraints of a traditional fund.
Each deal is presented to members individually; members choose whether to invest through a deal-specific SPV. There is no fund vehicle and no management fee. Revenue comes from annual membership access fees ($15,000–$30,000/member/year, variable by tier) and 20% carried interest on profitable exits, paid after each deal's liquidity event.
The club has 35 paying members today and is a Catalyst Capital portfolio company. The exclusive member source is Decentralized Masters' Platinum and Gold cohorts. The official member-call format is The Roundtable - 12 calls per year.
This is a small team (founders + DoO today). Joining means owning member success end-to-end, working directly with the founders on member-facing decisions, and helping set the bar for how the club treats its members.
What will you do?
About the Role
We are looking for a Customer Success Manager to own the post-onboarding member experience. The CSM is responsible for member retention, satisfaction, deal-flow engagement, and the systems that scale member success as the club grows from 35 members toward its next inflection point.
This is a high-touch role serving a small number of high-net-worth investors. Member trust, communication discipline, and operational reliability matter more than volume. The CSM will work directly with the Director of Community and Director of Investments.
Key ResponsibilitiesMember Support
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Handle inbound member communication via email, WhatsApp (primary channel for ongoing partner and member comms), and HubSpot
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Answer member questions on deal mechanics, SPV participation logistics, membership benefits, and Roundtable scheduling
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Maintain a clear, professional, trustworthy voice consistent with the club's positioning - these are accredited, sophisticated investors
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Drive renewals and tier upgrades (Council Member Principal Chairman) through proactive relationship management
Member Engagement
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Proactively engage members across the lifecycle - post-onboarding nudges, deal-cycle follow-ups, Roundtable preparation, post-call recap
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Drive Roundtable attendance and participation (12 calls/year is the official member-call cadence)
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Test and refine engagement playbooks; work with the team to systematize what works
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Define and tune a Member Health score that captures attendance, deal participation, comms responsiveness, and renewal signal
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Spot at-risk members early - flag stalled engagement, missed Roundtables, unanswered deal materials - and re-engage before renewal risk crystallizes
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Move members up the engagement ladder and tier ladder over time
Analytics and Reporting
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Become the operator-level expert on the club's HubSpot instance
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Maintain the member access-fee ledger and any successor systems for revenue tracking
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Define and monitor member-success KPIs: renewal rate, deal participation rate, Roundtable attendance, Member Health score, time-to-first-deal
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Share weekly insights with the team on member health, at-risk accounts, and renewal pipeline
Cross-functional Support
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Collaborate with the team on tooling, process, and member-facing initiatives
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Help build scalable systems and playbooks for member success as Inflection Club grows beyond its founding member base
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Take on adjacent admin and ops work as needed - this is a small team, hands-on role
Requirements
What You BringMust-Haves
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2–6 years in Customer Success
- Strong understanding of subscription economics
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Experience working across multiple product lines (preferred)
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Proven experience reducing churn and increasing LTV
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Highly analytical and comfortable working with raw data
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Experience building dashboards and interpreting cohort analysis
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AI-native - actively using AI to improve output
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Comfortable building systems from zero
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Strong written communication
Strong Bonus
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Fintech / Crypto / Web3 experience
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Experience with HubSpot, PostHog, Whop, Circle
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Experience building Customer Health Index models
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Experience reconciling messy data across tools
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Experience in multi-product SaaS environments
Benefits
What We Offer
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Competitive salary + performance-based incentives tied to retention
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Direct exposure to founders
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Ability to shape the entire customer success function
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Remote work
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High ownership, high-impact role
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Growth into Head of Lifecycle / CS Operations / Revenue Ops
