What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Critical Situation Manager Role
Step into a role where you are at the heart of the most critical moments in a customer’s journey. As a Critical Situation Manager, you’ll lead the response to high-impact customer challenges—bringing clarity, coordination, and confidence when it matters most.
You’ll act as the central point of communication, guiding both customers and internal teams through complex situations from initial issue through to resolution and learning. This role blends technical understanding with business awareness, giving you the opportunity to influence outcomes, protect customer trust, and drive continuous improvement across the organization.
If you thrive in fast-paced environments, enjoy solving complex problems, and want to make a visible impact, this role offers a unique and rewarding challenge.
What makes this role interesting?
This is not a behind-the-scenes role - your work is highly visible, impactful, and essential to customer success. You’ll be drawn to this role because it offers:
Front-line impact in critical moments
Be the person who brings structure and reassurance during high-stakes situations.
End-to-end ownership
Lead situations from crisis through to resolution and post-incident improvement.
A mix of technical and strategic thinking
Combine technical insight with business context to drive the best outcomes.
Cross-functional influence
Work across engineering, support, customer success, and leadership teams globally.
Continuous improvement opportunities
Turn real-world challenges into better processes, stronger resilience, and improved customer experiences.
A role that keeps you engaged
No two days are the same—each situation brings new challenges to solve and new opportunities to learn.
Here’s how you’ll be making an impact:
Your work will directly protect customer relationships, strengthen trust, and improve how critical situations are handled across the business. You’ll:
Lead with confidence during high-impact events
Act as the central coordinator during critical situations, ensuring fast, structured, and effective responses.
Drive clarity through communication
Keep customers and stakeholders informed with transparent, timely, and reassuring updates.
Minimize disruption and accelerate resolution
Align the right teams quickly, remove blockers, and keep momentum toward resolution.
Strengthen crisis readiness
Build and evolve crisis management plans, ensuring teams are prepared before issues arise.
Turn challenges into improvements
Lead post-incident reviews that translate lessons learned into meaningful, lasting changes.
Elevate organizational resilience
Deliver training and awareness initiatives that empower teams to respond effectively under pressure.
Support proactive escalation management
Partner with regional teams to review and guide ongoing escalations, improving outcomes before they become critical.
We’re looking for a teammate with:
You’re someone who stays calm under pressure, communicates with clarity, and brings people together to solve complex problems.
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Experience (typically 10+ years) in crisis management, escalation management, or a related field
- Strong technical literacy, with the ability to understand and communicate complex systems (cloud, SaaS, or enterprise software environments)
- Proven ability to manage high-pressure situations with structure, focus, and sound decision-making
- Excellent communication and stakeholder management skills, with confidence working across technical teams and senior leadership
- A strong understanding of service delivery and customer expectations in a technology environment
- Experience leading cross-functional initiatives or projects, influencing without direct authority
- A proactive, solution-oriented mindset with strong attention to detail and accountability
- The ability to translate customer needs into clear internal actions and priorities
- A collaborative approach, with a track record of building strong relationships across teams and partners
- A passion for continuous improvement and challenging the status quo
The location for this role is:
Barcelona, Spain
#LI-Hybrid
If you’re looking for a role where you can make a real difference in critical moments, influence outcomes at scale, and help shape how challenges are handled across a global organization—this is your opportunity to step in and lead.
More about Qlik and who we are:
Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
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Genuine career progression pathways and mentoring programs.
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Culture of innovation, technology, collaboration, and openness.
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Flexible, diverse, and international work environment.
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
If you need assistance applying for a role due to a disability, please submit your request via email to
[email protected]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
