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Cloud Developer (m/f/d)
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5+ years of experience in a professional environment working as a . A hands-on mindset-you take ownership of your solutions from design to deployment.

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Customer Success Specialist - Fluent Czech & Slovak speaker

Graitec -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa
Hace 4 días

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Ventas
Servicio al cliente
Inglés
Microsoft Office

Descripción completa del empleo

About Graitec Group:

Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.

Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.

Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and services to drive performance and sustainability across the industry.

At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together.

How we work: Growth, Agility, Innovation, Responsibility
How we behave: Ambition, Engagement, One Graitec, Positive Energy

Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player

About the Team Hiring:

In the Customer Success Organisation, keeping and delighting our customers is our most important tasks. We understand driving continuous adoption of Graitec IP and Autodesk technology is paramount to a successful engagement with our customers and as such we have created a Customer Success Team focused on increasing adoption of our solutions, ensuring our customers are successfully meeting their business goals.

Overview:

The Customer Success Specialist primary function is to secure the customers renewal business and then to drive the onboarding and adoption of Graitec IP and Autodesk’s core products/solutions by providing post-sales guidance and initiatives directly to existing customers.

Interacting directly with customers via phone, he/she will help improve overall customer satisfaction, product adoption, and promote upsell/cross sale of Graitec IP, to increase overall customer satisfaction.

The role will include some partnership with Sales on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategise on many Customer Success Initiatives.

Key Responsibilities:

Prepare and communicate renewal quotes to drive customer renewal rate.
Encourage early renewal.
Become a trusted advisor to our customers and advocate our IP products during renewals.
Monitor health indicators, renewal dates and growth opportunities.
Conduct outbound customer calls and emails with a required minimum number of customer contacts daily.
Use CRM system to document all customer opportunities and customer activity.

Key Success Indicators:

Renewals rates
Upsell & cross-selling metrics

Onboarding and adoption
Customer satisfaction (Net Promoter Score)

Responsibilities:

What you must have done already:

Experienced in Customer Service/support, lead generation, sales through Service.
Demonstrated ability to support multiple product lines in a growing, fast-paced environment

Qualifications:

Fluent level of Czech and/or Slovak
Fluent English speaking to ensure fruitful collaboration accross countries
Strong empathy for customers
Strong verbal and written skills
Ability to problem solve and think outside of the box to meet company expectations
Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
Ability to build collaborative relationships within sales/support to facilitate a better customer experience
Highly skilled at multi-tasking with the ability to quickly adapt and learn.
Exceptional levels of attention to detail.

Interview Process:

At Graitec, we’re proud to foster a diverse and inclusive workplace.

We value our employees for who they are and the contributions they bring, encouraging everyone to be their authentic selves at work. This diversity helps us better serve the wide range of customers and markets we operate in. We welcome applications from all backgrounds and assess candidates solely on their skills and ability to succeed in the role.

Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and hiring decisions are made solely by our Talent Acquisition team and hiring managers.

Application – Submit your CV and application via Graitec Careers.

HR Screening – An initial “get to know you” discussion.

Hiring Manager Interview – Role-specific discussion with the manager.

Peer / Stakeholder Interview – May include a presentation or collaborative exercise.

Final Interview – Conversation with the Business Unit Leader.

As a signatory of United Nations Women’s Empowerment Principles, Graitec is committed to equal opportunity and pay transparency.

On Target Earning pay range for this role

Role Targeted Variable Pay Mix: 80% fixed + 20% variable

Minimum Annual On Target Earning : 27.000 euros

Maximum Annual On Target Earning: 40.000 euros

Note: Salary range indicated in this add is for information only & targeted for a specific seniority level and targeted location. Final salary offer might vary depending on final candidate location, seniority,

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