About the Job
We are seeking an experienced professional to lead Global IT CPI Governance Team for Change, Problem and Incident management. In this role you are accountable for the design, standardization and compliance of these processes across the entire Allianz Group. The Global Process Owners and Global Process Managers for Change, Problem and Incident report to you. You set the standard that operations run against, you own the framework, controls, KPIs and continuous improvement behind it. The Lead of Global IT CPI Governance reports to the Head of Department IT Services and Process Operations.
What you do
- Lead, mentor and develop the global CPI governance function - the Global Process Owners and Global Process Managers for Change, Problem and Incident across all regions.
- Own the end-to-end design and definition of the global CPI processes - ensuring they are fit for purpose, standardized to serve the Allianz Group. Set, maintain and enforce process standards, policies, controls and KPIs; ensure consistent adherence across all operating entities.
- Drive an AI-enabled governance model - embed intelligent automation, AI-assisted triage and Power BI-based reporting into the process design so operations can reduce manual effort, improve MTTR and make data-driven decisions.
- Ensure regulatory and audit compliance of the CPI processes (e.g. DORA, internal control requirements); act as the accountable process owner in audits and reviews.
- Govern continuous improvement - run the cadence for reviewing process execution, maturity and performance, and drive the resulting changes through the Process Owners and Managers.
- Translate CPI data into actionable insight for senior leadership and service owners; own the management reporting on process health and effectiveness.
- Keep governance, operations, IT teams and affected business units aligned - ensure process changes are clearly communicated, understood and adopted. Steer the target operating model for CPI governance, including sizing, upskilling and the build-up of new capabilities (e.g. AI, Power BI, process management).
What you bring
- Bachelor’s degree in information technology, Business Administration, or a related field. 10+ years of relevant experience in senior IT service management, ideally including process ownership or governance within a large and complex IT environment.
- Excellent leadership and interpersonal skills in an international environment, with proven experience leading distributed teams - including other process leaders. Deep ITSM and ITIL process expertise across Change, Problem and Incident - ideally gained as a Process Owner or in a comparable accountable role.
- Proven track record of leading IT process transformation - from target-state design through change management, stakeholder buy-in and adoption - ideally in a regulated, multi-country environment.
- Strong analytical and problem-solving skills. Strong communication and stakeholder management skills, with experience reporting to senior leadership.
- Hands-on experience with AI tooling and automation platforms (e.g. ServiceNow AI, Power Automate, or equivalent) applied to ITSM processes; ability to embed AI-driven workflows that cut manual effort and improve detection and resolution speed.
- Proficiency in Power BI for process and performance reporting; ability to design, interpret and evolve dashboards that turn CPI data into decisions. Sound awareness of regulatory requirements affecting IT operations (e.g. DORA) and how they translate into process controls.
- Reliability, responsibility, commitment and strong ownership for the quality of the processes you govern. Business fluent in English; additional languages are a plus.
- Familiarity with AI technologies and GenAI platforms is a strong advantage.
What we offer
- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz Technology
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.
We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.
In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.
Find us at: www.linkedin.com/company/allianz-technology.
Commitment to Integrity, Fairness Inclusion
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
To Recruitment Agencies
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.
When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.
104435 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent
