20 publicaciones de empleo destacadas de head of customer service en madrid, md (¡Están contratando!)

Head of Retention & Loyalty Role
Verisure —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Inglés
- Grado
Solicitud rápida
5d
Head of Procurement, Global
Enfinity Global —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
Solicitud rápida
Client Distribution Leader
AXA —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
O&M Sales Manager M/F
Renvolt Spain —Madrid, Madrid provincia
- Español
- Ventas
- Inglés
Head of Infrastructure & Security
Deliverect —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- DevOps
- Inglés
- AWS
Solicitud rápida
Trade & Working Capital Transaction Banking Expert VP
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Español
- Microsoft Excel
- Abono gimnasio
- Seguro de vida
Operations Automation & AI Specialist
InPost Iberia —San Fernando de Henares, Madrid provincia
- Trabajo híbrido
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Product Manager EMEA (f/m/d)
Canadian Solar MSS IBERIA, S.L. —Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Sistemas ERP
Solicitud rápida
AI Deployment Engineer
OpenAI —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Machine learning
- JavaScript
Global IT Business Analysis Expert
CEVALogistics —Madrid, Madrid provincia
- Jornada completa
- Informática
- Project management
- Grado
12d
Head of Credit Portfolio Risk
U.S. Bank National Association —La Moraleja, Madrid provincia
- Jornada completa
- Reclutamiento
- Liderazgo
Manager of Financial Crime Compliance (FCC) Advisory ED
SCH Banco Santander, S.A. —Boadilla del Monte, Madrid provincia
- Jornada completa
- Español
- Oracle
- Inglés
- Abono gimnasio
- Seguro de vida
10d
Lead, UX Designer
Pearson —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Máster
- Grado
12d
Finance Management Reporting and Control Analyst
ING Bank —Madrid, Madrid provincia
- Teletrabajo
- Inglés
- Oficina
- Máster
- Plus transporte
- Seguro médico privado
Lease & Portfolio Management Lead
ABB India Limited —Madrid, Madrid provincia
- Jornada completa
- Grado
- Contabilidad
- Administración y dirección de empresas
Solicitud rápida
8d
SEO, AI Search Optimization (GEO) & Web Optimization Specialist
Board International —Madrid, Madrid provincia
- Jornada completa
- Inteligencia artificial
Solicitud rápida
Asesor Comercial Junior
F24 AG —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
- Teletrabajo opcional
GTB - PCM Middle Officer - M/F/D
Société Générale —Madrid, Madrid provincia
- Español
- Inglés
- Oficina
Senior Underwriter Energy
Markel Insurance SE (Se Sucursal En España) —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Oficina
- Seguro dental
- Plan de pensiones
Solicitud rápida
Director Business Development - Oncology
TFS HealthScience —Madrid, Madrid provincia
- Teletrabajo
- Español
- Ventas
- Inglés
Solicitud rápida
5d

Quiero recibir la alerta de empleo más reciente de head of customer service en madrid, md

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Head of Retention & Loyalty Role

Verisure -
Pozuelo de Alarcón, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa
Hace 5 días

Cualificaciones

Español
Inglés
Grado
Portugués
Administración y dirección de empresas
SaaS
Liderazgo

Descripción completa del empleo

Role purpose:

Lead the retention and loyalty strategy to maximize Customer Lifetime Value (CLV), reduce churn and strengthen long-term customer engagement across the installed base.

The role is responsible for defining and executing proactive retention initiatives, loyalty programs and value-enhancing actions through a customer-centric and data-driven approach, ensuring sustainable growth and profitability of the recurring revenue portfolio.

The successful candidate will join the LatAm Customer Value Management team.

Main functions and tasks:

Define and execute the customer retention strategy across the full customer lifecycle.
Identify churn drivers and implement mitigation initiatives.
Develop proactive and reactive retention actions.
Lead cancellation prevention and save initiatives.
Optimize retention policies, offers and customer treatment strategies.
Design loyalty initiatives to improve customer engagement and long-term value perception.
Increase customer stickiness, service adoption and usage.
Strengthen Value-for-Money (VfM) perception through customer experience and engagement initiatives.
Develop lifecycle management initiatives to maximize Customer Lifetime Value (CLV).
Collaborate cross-functionally with Operations, Customer Care, Marketing, Sales and Analytics teams to ensure effective execution of retention and loyalty initiatives.
Monitor and analyze retention KPIs, customer behavior and portfolio performance to identify risks and opportunities.

Desired Qualifications and Skills:

7+ years of experience in Customer Value Management, Retention, Loyalty, CRM, Customer Strategy or Advisory roles.
Bachelor’s degree in Engineering, Business Administration, Economics or related fields.
Strong analytical and strategic thinking capabilities.
Deep understanding of customer lifecycle management and recurring revenue business models.
Data-driven mindset with experience in advanced customer analytics.
Ability to translate insights into scalable business initiatives.
Strong stakeholder management and cross-functional leadership skills.
Exposure to predictive analytics, segmentation and next-best-action models.
Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) will be highly valued.
Fluent in English and Spanish; Portuguese will be considered a plus.

General Competencies

Customer-centric mindset
Strategic thinking
Data-driven decision making
Strong execution capabilities
Cross-functional leadership
Influence and stakeholder management
Problem-solving mindset
Continuous improvement orientation
Teamwork and collaboration
Highly self-motivated and results-oriented
Hands-on profile with strong ownership mentality

Solicitud rápida

Refina tu búsqueda

head of customer service empleos en madrid, md

Head of Retention & Loyalty Role

Head of Procurement, Global

Client Distribution Leader

O&M Sales Manager M/F

Head of Infrastructure & Security

Trade & Working Capital Transaction Banking Expert VP

Operations Automation & AI Specialist

Product Manager EMEA (f/m/d)

AI Deployment Engineer

Global IT Business Analysis Expert

Head of Credit Portfolio Risk

Manager of Financial Crime Compliance (FCC) Advisory ED

Lead, UX Designer

Finance Management Reporting and Control Analyst

Lease & Portfolio Management Lead

SEO, AI Search Optimization (GEO) & Web Optimization Specialist

Asesor Comercial Junior

GTB - PCM Middle Officer - M/F/D

Senior Underwriter Energy

Director Business Development - Oncology

Quiero recibir la alerta de empleo más reciente de head of customer service en madrid, md

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