Company Description
Work smart, have fun and make an impact!
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
Your responsibility would be to ensure the acquisition of new Southern Europe suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.
You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
Responsibilities:
Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the Southern Europe markets and ultimately convince them to adopt our EV solution
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Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
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Manage, monitor and drive your portfolio to maximize conversion
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Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
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Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
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Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
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Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
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Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
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Additional responsibilities related to the function may be required
Qualifications
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Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members
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2+ years experience in a customer facing role
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Sales background and results-driven individual
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Ability to interpret data to identify actions
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Fluent in English and French
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Comfortable presenting to large groups
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Excellent time management & work structure to handle high volumes
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Autonomous and proactive
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Experience with Salesforce or CRM software preferred
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Comfortable working in a fast paced, high-growth environment
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Enthusiasm and motivation to improve customer experience
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Proactive in suggesting, designing and implementing ideas and improvements
Additional Information
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Location: Barcelona - hybrid
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Start date: ASAP
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Contract of Employment - Full time
In return for your expertise, we offer:
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Support with all the necessary office and IT equipment
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Flexible working hours
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Wellness allowance for mental and physical wellbeing
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Access to professional mental health support
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Referral bonus policy
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Learning and development
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Sustainability events and community involvement
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Peer recognition program
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Employee-led resource groups
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Hybrid work organization
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Remote work from abroad policy
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Meals and Transportation Vouchers (Cobee card)
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Dental Benefits
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Life & Accident Insurance + Private Health Insurance
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Paid employee volunteer day
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Paid moving day (1/year)
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Time off: 1 Community Service Day + 1 Personal Day
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Summer Hours in July and August (36 hours per week)
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Hybrid Monthly Allowance for electricity and Internet
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.
Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).
Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.
