20 publicaciones de empleo destacadas de technical support agent en barcelona, ct (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
2h
Training Specialist (Amadeus)
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Salesforce
- Inglés
Solicitud rápida
6h
Automation & AI Solutions Developer
TRADEBE —Sant Joan Despí, Barcelona provincia
- Español
- Azure
- Informática
IT Marketing & Application Manager
Duracell —Barcelona, Barcelona provincia
- Jornada completa
- Máster
- Marketing
10h
Account Manager
Nouryon —El Prat de Llobregat, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Grado
AI software engineer – AIXPERT/GRAIL projects (RE1)
Barcelona Supercomputing Center (BSC) —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Informática
- Inglés
- Investigación
Senior AI Engineer
Bsport —Barcelona, Barcelona provincia
- Trabajo híbrido
- Máster
- AWS
- Machine learning
- Teletrabajo opcional
Senior Backend Developer
BLP Digital AG —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Sistemas ERP
Insurance Product Engineer
Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
Data Architect
EcoVadis —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- Oficina
- Máster
- Seguro dental
Solicitud rápida
14d
AI Solutions Architect
MSX International —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Máster
Solicitud rápida
GenAI Solution Architect
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Informática
- Máster
Principal, AI Initiatives Manager
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Sistemas ERP
- Inglés
- Investigación
- Días de asuntos propios
- Teletrabajo opcional
Lead Software Engineer - Al Product development
Clarivate —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Sr Software Engineer, SWR
Qorvo —Barcelona, Barcelona provincia
- Oracle
- Informática
- Inglés
14d
Key Account Manager - Commercial Operations Maritime Services
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Marketing
- Inglés
Senior Data Engineer
Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Azure
8d
Forward Deployed Engineer (Barcelona)
TransPerfect —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Ventas
Solicitud rápida
Senior Account Manager
Cloudtalk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Ventas
- Vacaciones pagadas
Solicitud rápida
Head of Workforce Management Marketplace Experience
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Liderazgo
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida

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Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido
Hace 2 horas

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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