20 publicaciones de empleo destacadas de helpdesk en alcobendas, md (¡Están contratando!)

Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)
IQVIA —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Inglés
11d
Técnico de soporte informático, Madrid
Incopyme Informatica Y Comunicaciones —Torrejón de Ardoz, Madrid provincia
- De 18.000 € a 21.000 € al año
- Informática
- Sistema operativo Windows
- Microsoft Office
1d
Soporte técnico post venta - Control de Acceso
Visiotech España —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Microsoft Word
- Microsoft Excel
- Servicio al cliente
- Seguro médico privado
Solicitud rápida
27849 - Técnico/a de soporte a gestión de proyectos
INECO —Madrid, Madrid provincia
- Microsoft Word
- Inglés
- Máster
- Formación continua
28533 - Coordinador/a Técnico/a Soporte Redes y Comunicaciones CPD y Red Troncal
INECO —Madrid, Madrid provincia
- Informática
- PMP
- Inglés
- Formación continua
2d
28534 - Coordinador/a Técnico/a Soporte Redes y Comunicaciones CPD y Red Troncal
INECO —Madrid, Madrid provincia
- Informática
- PMP
- Inglés
- Formación continua
2d
E-commerce Operations & Execution Lead
My Moissanite Europe —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- APIs
Técnico de Soporte Técnico Automoción – Nivel 1 (Technical)
Crearte Consulting —Madrid, Madrid provincia
- Jornada completa
- Español
- Habilidades organizativas
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
IT Engineer
Happyrobot Inc. —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Sistema operativo Windows
Técnico de Soporte y Desarrollo en Business Central
Apave Inspection Spain —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Inglés
- Habilidades organizativas
- Teletrabajo opcional
Solicitud rápida
Técnico/a de Soporte a Ingeniería de Producto
Indra —Madrid, Madrid provincia
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Advanced Field Service Engineer High Energy
IBA —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Máster
Técnico de Soporte NDC
ToBeIT —Madrid, Madrid provincia
- Inglés
- Java
- SQL
Técnico/a de Soporte a Ingeniería de Producto
Minsait —Madrid, Madrid provincia
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Perfil Técnico de soporte para mantenimiento de bancos de prueba
Indra —Madrid, Madrid provincia
- Mantenimiento
- Inglés
- Desarrollo de software
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Perfil Técnico de soporte para mantenimiento de bancos de prueba
Minsait —Madrid, Madrid provincia
- Mantenimiento
- Inglés
- Desarrollo de software
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Senior Consultant – EU Education and Training Policy – EU Consulting (research and programme implementation role)
ICF —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Investigación
- Oficina
8d
Técnico/a Senior de Soporte IT
Excelia, SL —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Azure
- Sistema operativo Windows
- Microsoft Office
Solicitud rápida
FORMADOR/A Y SOPORTE TÉCNICO
DUPLEX Ascensores —Madrid, Madrid provincia
- Incorporación inmediata
- Trabajo híbrido
- Ingeniería eléctrica
- Habilidades de comunicación
- Seguro médico privado
- Teletrabajo opcional
Alibaba International Group-IT Operations Manager-Madrid
Alibaba —Madrid, Madrid provincia
- Español
- Informática
- PMP

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Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)

IQVIA -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 11 días

Cualificaciones

Centro de llamadas
Inglés
Gestión de cuentas

Descripción completa del empleo

Madrid, Spain | Full time | Home-based | R1546647

Join us on our exciting journey!

We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life!

Functions:

Identify requests being provided by end users.

Categorize and record reported queries and provide solutions

Support problem identification

Process user account creation, modification, and deactivation.

Perform identity verification and entitlement validation prior to executing requests.

Maintain and update user access across systems such as directory services, applications, and client platforms.

Ensure all access provisioning complies with least privilege principles and client security requirements.

Escalate, if needed, unresolved problems to a higher level of support

Managing one or more customer service or service desk functions.

Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.

Log, categorize, and prioritize requests in accordance with incident/request classification standards.

Ensure adherence to defined Service Level Agreements (SLA) and escalation timelines.

Maintain ownership of tickets from initiation through resolution/closure.

Monitor issues from start to resolution

Categorize and record reported queries and provide solutions

Advise users on appropriate course of action

Qualifications:

English Speaker
Applicant should have at least with 3 years of call center experience. Preferably someone with account management experience. (example: Active Directory Access, Application Access, etc.

Helpdesk / Technical Support account is required.

Strong command of the English Language both spoken and written.

Amenable in shifting schedules

Understands his / her key performance indicators.

Understand the relationship of work quality and how it impacts efficiency

Dedicated at work – no Attendance issue with previous employers

Ability to multi – task and work on holidays / Saturdays and Sundays.

Had a good stint in the from previous organizations – not a call center hopper.

Example: Call center hoppers move from one organization to another in a span of 1 year or less.

Ability to work with other team members.

Applicant should have a Helpdesk / Technical Support background

Someone who understands technical troubleshooting

Example: Active Directory, LAN, Sound Card, Routers, etc.

Someone who has strong logic formulation or thought process.

Example: thinking out loud - How many lightbulbs are there in the Philippines? A good candidate may start from home, street, area, subdivision, district, city, region, major islands, etc (This is needed for simple troubleshooting such as password reset or cannot access account)

High average typing skills = 50 words per minute

Has good critical thinking

Ability to work with a high level of accuracy and very keen to details

Ideal Applicants should have a Helpdesk / Technical Support background

Someone who understands technical troubleshooting

Example: Active Directory, LAN, Sound Card, Routers, etc.

Someone who has strong logic formulation or thought process.

Example: thinking out loud - How many lightbulbs are there in the Philippines? A good candidate may start from home, street, area, subdivision, district, city, region, major islands, etc (This is needed for simple troubleshooting such as password reset or cannot access account)

High average typing skills = 50 words per minute

Has good critical thinking

Ability to work with a high level of accuracy and very keen to details .

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.

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