20 publicaciones de empleo destacadas de acquisition specialist en madrid, md (¡Están contratando!)

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Shine —Las Matas, Madrid provincia
- Teletrabajo
- Español
- Inglés
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Binance —Madrid, Madrid provincia
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Product Support Specialist - Spanish and Italian (f/m/x)

Drooms GmbH -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 2 días

Cualificaciones

Español
Servicio al cliente
Inglés
Project management
SaaS
Italiano

Descripción completa del empleo

Your tasks

We’re looking for a customer-focused and technically minded Product Support Specialist to support our international customers throughout the lifecycle of confidential data room projects.

You’ll work closely with customers as well as Sales, Product, and Customer Success teams, providing technical support, project coordination, onboarding, and training to ensure a seamless customer experience.

1st and second level user support via telephone, email, and chat
Handle technical customer inquiries related to applications, access management, security settings, and similar topics
Planning and execution of confidential data room projects. Oversee project lifecycles to ensure timely delivery and a high-quality customer experience
Onboarding & Training: Web and in-house training, ensuring customers have a comprehensive understanding of our products and services
Document Management: Prepare and upload confidential documents, create indices, and manage user permissions
Contribute to achieving departmental KPIs and support regular reporting activities
Collaborate closely with Sales, Product, and Customer Success teams to ensure strategic and operational alignment and seamless customer experiences

Your Profile

2+ years of experience in a customer support role, preferably within a SaaS company. Project management experience would be an advantage
Native-level Spanish, professional proficiency in Italian, and fluent English, both written and spoken
Strong technical aptitude, with the ability to quickly learn new software and systems. Experience with firewalls and other related applications would be beneficial
Excellent customer service skills, with a focus on providing prompt and effective support
Strong communication skills, with the ability to convey complex information in a clear and concise manner
Teamwork: Ability to work effectively as part of a team, providing support to colleagues as needed

Our Benefits

In addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual onboarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our employees working in Spain:

30 days of annual leave plus public holidays
Workation
Hybrid working
Employee health initiatives
Ticket Restaurant
Corporate Benefits
Long service awards
Special leave days
After work events and annual company parties

Contact

At Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side!

Any questions? Feel free to contact us.

Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

About us

With nearly 200 employees from 34 different countries - including around 110 at our main office in Frankfurt and 70 colleagues across our European locations - Drooms combines the flexibility of a midsized company with the multicultural work environment of a global tech firm. Despite us being spread across 8 locations we are one big team, passionate about helping our clients work smarter, focused on boosting productivity, and forever invested in our people.

What we do

Drooms allows for the transparent, efficient and secure management of confidential business processes such as commercial real estate transactions, mergers and acquisitions, NPL transactions and board communications.

Drooms’ clients include the world's leading real estate companies, consulting and law firms and corporations such as METRO GROUP, Evonik, Morgan Stanley, JLL, JP Morgan, CBRE, Rewe and UBS.

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