As a (Senior) UX/UI Designer – Digital Products, you design intuitive, effective and visually clear experiences across our digital ecosystem (web, app and internal applications). You apply a Lean UX mindset – working iteratively, testing assumptions early and focusing on measurable outcomes rather than heavy documentation.
You collaborate closely with Product, Engineering and Data/AI to define problems, test hypotheses and ship solutions grounded in data, user research and continuous feedback – for both human users and AI/synthetic users (e.g. automated agents or AI-powered systems).
Depending on your experience, you will either grow into or already take on a senior role with greater ownership, stakeholder alignment and mentoring responsibilities.
- Own and drive the end-to-end UX and UI design process for selected digital products and features (from discovery to delivery)
- Apply Lean UX principles:
- Work in small, iterative steps
- Use light-weight artefacts (sketches, prototypes)
- Validate assumptions quickly with users and data
- Collaborate with Product, Engineering, Data/AI and Business to:
- Understand user needs, pain points and business goals
- Define problem statements, hypotheses and success metrics
- Prioritise and plan design work within the product roadmap
- Design user journeys, flows and interactions across touchpoints (web, app, tools) to ensure a coherent, frictionless experience
- Create wireframes, interaction concepts and low- to high-fidelity prototypes; deliver final UI aligned with our brand, design system and accessibility standards
- Use AI-assisted tools (e.g. for ideation, variants, UX copy, localisation, research synthesis) to work efficiently – and critically evaluate and refine their output
- Design and refine AI- and data-enabled features (e.g. search, recommendations, personalisation, assistants or smart tooling) with a strong focus on transparency, user control and trust
- Work data-driven:
- Analyse quantitative data (e.g. funnels, experiments, dashboards)
- Plan and run user tests and other qualitative research formats
- Systematically integrate user feedback and insights into product decisions and iterations
- Design for both human users and synthetic users (e.g. AI agents, scripts, systems interacting with your interfaces), ensuring robust, well-defined interaction contracts
- Contribute to and evolve our design system, patterns and guidelines, ensuring consistency across platforms and teams
- As a senior (depending on level):
- Facilitate workshops, design reviews and alignment sessions
- Provide feedback and coaching to other designers
- Help improve UX practices, processes and ways of working across teams
