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Digital Engagement Specialist

Seco Tools -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa

Cualificaciones

CRM software
Grado

Descripción completa del empleo

Digital Engagement Specialist

Location: Flexible in Spain, Italy and France

Are you passionate about digital customer engagement, eCommerce growth, and turning customer needs into practical digital solutions? In this role, you will help accelerate Seco’s digital journey by increasing customer adoption of our eCommerce and self-service platforms across the region.

In this role, you will work closely with Sales, Customer Service, Sales Operations, Marketing, Global IT, and Offer & Innovation teams to ensure our digital solutions are easy to use, relevant, and commercially impactful. You will act as the voice of the customer, support local adoption, identify improvement opportunities, and help drive measurable eCommerce growth.

What you will do

You will help drive adoption and growth of Seco’s digital and self-service solutions by focusing on:

Driving customer and internal adoption of digital and eCommerce solutions across the region.
Partnering with Sales, Customer Service, Marketing, Global IT, and other teams to improve the digital customer experience.
Using data, customer feedback, and performance insights to identify opportunities for improvement and growth.
Communicating updates, creating user guidance, and delivering training through relevant digital and local channels.
Acting as the local point of contact for digital solutions, coordinating support, issue resolution, and future enhancements with Global IT.

What you bring

We welcome applications from candidates who bring a mix of customer focus, digital curiosity, commercial awareness, and a data-driven mindset. Key competencies for success include:

Customer and stakeholder focus: Ability to build trusted relationships with customers, Sales teams, and internal partners.
Digital and eCommerce mindset: Understanding of digital tools, customer-facing platforms, and B2B digital channels.
Analytical thinking: Ability to interpret data, identify insights, and recommend practical improvements.
Communication and enablement: Strong communication skills, with the ability to create clear content, training materials, and user guidance.
Collaboration and inclusion: Ability to work across cultures, functions, and geographies while valuing diverse perspectives.
Continuous improvement: Curiosity, creativity, and openness to learning, feedback, and new ways of working.

Qualifications and experience:

A university degree or equivalent practical experience is preferred, together with relevant experience in digital engagement, eCommerce, customer success, sales enablement, or a related field. Experience with digital tools and platforms in a B2B environment is an advantage. Familiarity with Microsoft 365, CRM systems, analytics tools, or similar digital platforms will help support adoption, engagement, and business growth.

Why join Seco?

At Seco, we share a strong team spirit, a passion for our customers, and a commitment to delivering success in everything we do. We believe diverse perspectives help us achieve better results, and we encourage collaboration, curiosity, inclusion, and continuous learning across our global teams.

If this opportunity sounds like a good fit, we would be pleased to hear from you. Please apply with a cover letter and your resume on or before 10th July 2026.

Please reach out to [email protected], should you have any questions.

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