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Technical Service Business Partner

AkzoNobel -
Vilafranca del Penedès, Barcelona provincia

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Detalles del empleo

Contrato indefinido

Beneficios

Parking gratuito

Cualificaciones

Español
Ventas
Inglés
Máster
Grado
Química

Descripción completa del empleo

Date: May 26, 2026

Location: Vilafranca del Penedes, ES

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Site Vilafranca del Penedès

Technical Service Business Partner

The purpose for this role will be:

The Technical Services Business Partner provides comprehensive technical support and training to customers in the packaging coatings (FCG) business, ensuring optimal product performance and customer satisfaction.
The role supports both new business acquisition and retention of existing customers by resolving complex product and application issues, implementing new products and technologies, delivering technical demonstrations and training, and collaborating with Sales and Marketing to develop customer strategies.
By leveraging technical expertise and commercial understanding, the role protects and grows existing business, strengthens long-term customer relationships, and promotes the company’s reputation, values, and technical leadership.

About the role

Key Accountabilities:

Provide technical support and training to customers on company products, equipment, and documentation.
Analyse and resolve product-related issues, including on-site and laboratory investigations; coordinate corrective actions with RS Lab and/or Quality Control.
Manage complex customer complaints and proactively prevent recurring technical problems.
Collaborate with Sales & Marketing to gather customer needs and contribute to the development of customer strategies.
Actively participate as a technical peer with Sales Representatives throughout key phases of the sales process, including with prospects.
Support testing, implementation, and qualification of new products and technologies; advise on prototype selection and support test market activities.
Build and maintain strong relationships with customer technical staff to protect and grow business.
Maintain accurate and complete customer data in CRM systems and utilize all relevant reporting tools.
Provide regular progress reports, analyse market trends, and recommend improvements to the market approach.
Monitor and report on competitive activities at customer sites.
Promote and uphold the company’s reputation and values, ensuring long-term customer relationships.
Ensure full compliance with corporate policies, site procedures, and HSE standards.
Manage customer and company expectations for mutually beneficial outcomes.
Advise management on technical training needs.
Maintain technical company equipment in a safe and proper manner.

Specific Tasks:

Deliver technical support on product use and application at customer site.
Participate jointly with Sales Representatives in the sales process, providing technical input to support business growth.
Conduct and assist in product testing and implementation of new technologies at customer sites.
Support product development activities, including prototype selection advice and execution of test marketing.
Maintain CRM and other relevant databases with accurate and complete information, including visit reports, action items, cases, and regulatory requests.
Prepare and submit regular progress reports, market trends analysis, and recommendations for improvement.
Monitor and document competitor activities observed at customer sites.
Ensure all technical equipment is used and maintained according to safety and operational guidelines.
Advise management on customer training needs and help secure participation in technical courses.

About You

3–10 years’ experience in paints & coatings or a comparable B2B/FCG/Coil environment, including customer/segment profiling and technical support.
Bachelor’s degree in Chemical Engineering, Chemistry, or a related technical field (Master’s or business qualification preferred).
Strong problem-solving skills and ability to analyse technical issues independently.
Effective stakeholder management, communication, and presentation skills.
Ability to create value propositions and translate technical topics into customer-focused solutions.
Commercial and business acumen, including a basic understanding of financial concepts related to sales and cost-to-serve.
Fluency in English and Spanish.
Experience delivering technical training and conducting product demonstrations is desirable.
Located in Vilafranca del Penedès or close to.
Available to travel (Africa and Spain mainly).

What we offer

Join a growing multinational company.
Stable project.
Professional and personal development in a dynamic environment.
Hybrid teleworking modality.
Dining room benefits.
Flexible remuneration.
Access to training platform.
Free parking.
Company car available for this position.

#LI-NC1 #LI-Hybrid

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 53495

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