OVERVIEW
Under the supervision of the Director of Convention Services and the Assistant Director of Convention Services, the Convention Services Manager is responsible for independently managing, coordinating, and executing all group assignments turned over by the Groups & Conventions Sales team.
This role requires strong ownership, strategic thinking, and a high level of professionalism to ensure flawless execution of group events while maximizing revenue opportunities and maintaining exceptional client satisfaction.
The Convention Services Manager acts as the primary point of contact for clients from turnover through post-event evaluation, ensuring all contractual obligations are met and all operational departments are aligned for successful event delivery.
SCOPE OF POSITION
- Oversee and ensure compliance with all contractual agreements related to guestrooms, meeting space, food & beverage, and special concessions.
- Coordinate all group/event requirements with operational departments, ensuring accuracy, clarity, and timely communication.
- Demonstrate full ownership of assigned groups, from initial planning to on-site execution and post-event follow-up.
- Maximize food & beverage and ancillary revenue through strategic up-selling, cross-selling, and solicitation of affiliate business.
- Maintain strong, proactive client relationships, serving as the main liaison and ensuring all group needs are anticipated and executed to the highest standard.
- Review and verify credit information with the Finance department at turnover and ensure all financial requirements (deposits, billing instructions, guarantees) are met.
- Conduct site inspections and planning meetings for upcoming groups and potential business opportunities.
- Participate in required trainings, departmental meetings, and sales-related initiatives to support continuous improvement and team development.
KEY RESPONSIBILITIES
Operational Leadership & Communication:
- Serve as the central communication link between the client and all hotel departments, ensuring operational readiness and flawless event execution.
- Prepare, review, and distribute BEOs, group resumes, agendas, and all relevant documentation with accuracy and attention to detail.
- Lead pre-convention meetings, BEO meetings, and group recap sessions, ensuring all stakeholders are aligned.
- Coordinate post-convention evaluations and exit interviews, capturing feedback and identifying opportunities for improvement.
Client & Event Management:
- Provide high-touch service and maintain strong professional relationships with clients throughout the planning and execution phases.
- Anticipate client needs and proactively resolve issues, ensuring a seamless and memorable event experience.
- Maintain full ownership of group logistics, timelines, and deliverables, ensuring all commitments are met or exceeded.
Revenue Optimization:
- Identify and pursue opportunities to increase revenue through strategic recommendations and enhancements to the group’s program.
- Collaborate with Banquets, Culinary, and Sales to optimize event profitability while maintaining service excellence.
HOURS
Typical working hours are 09:00 to 17:00, with flexibility required based on group and event schedules, including evening or extended hours as needed to support on-site operations.
ROLE DUTIES
Listed below is an outline of some of the duties and responsibilities of the Group Coordinator:
Attend monthly One on One with DOCS.- Attend weekly Conventions department meeting.
- Attend pre-con meetings, BEO meetings, Groups Recap meeting and coordinate post-con for exit interview.
What the Groups Coordinator is not:
Not a replacement for the Banqueting Manager.- Not a replacement for the W Meetings Insider or other operational roles.
POSITION REQUIREMENTS
Dedicated workspace with computer, Opera access, and Internet connection, ideally located near meeting spaces.- Corporate email access.
- Internal mobile phone.
- Business cards.
- Minimum 2–3 years of experience in Convention Services, Event Management, or related hospitality roles.
- Strong organizational, communication, and leadership skills.
- Ability to manage multiple complex events simultaneously while maintaining exceptional attention to detail.
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- Ability to work under pressure and adapt to changing operational needs.
- Strong client-service orientation and problem-solving skills.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
