Ready to kick-start your career in tech and become the go-to person who keeps complex systems running smoothly?
At Bdeo, we’re transforming the insurance and fleet industries through AI-powered visual intelligence. As we continue scaling globally, we’re looking for a Technical Support Specialist who’s excited to dive deep into how systems work behind the scenes — configuring environments, troubleshooting issues, and ensuring our technology performs flawlessly in real client environments.
If you’re naturally curious, enjoy understanding how different systems connect, and love solving puzzles using data, logs, and analytical tools… this could be your perfect first big step into the tech world
You’ll help configure pilot and production environments, investigate technical issues using tools like OpenReplay, Metabase, and AWS CloudWatch, execute backend scripts, and collaborate closely with Product, Engineering, and external stakeholders to keep everything aligned and moving forward.
In short: you won’t just “solve tickets” — you’ll become a key player in making sure our AI solutions work seamlessly at scale, while building a strong technical foundation for your future career.
About the role
As a Technical Support Specialist, you’ll play a key role in ensuring our AI solutions run smoothly across pilot, implementation, and production environments. This position combines technical configuration, troubleshooting, scripting, and cross-functional collaboration to guarantee stability, performance, and scalability.
Among your responsibilities, you will:
- Configure and manage environments for pilots, implementations, and production projects.
- Test and validate configurations in client environments to ensure reliability and performance.
- Execute, improve, and create maintenance scripts within our backend and persistence layers.
- Investigate and resolve technical issues using analytical and monitoring tools such as OpenReplay, Metabase, and AWS CloudWatch.
- Customize user interfaces using CSS/SASS when required.
- Document configuration processes, internal tools, and new features clearly and accurately.
- Collaborate with internal teams and external stakeholders to provide updates and ensure smooth issue resolution.
- Support the development and continuous improvement of internal Support tools and automation scripts.
Skills you’ll strengthen:
- Working within Agile / SCRUM environments.
- End-to-end manual testing and validation.
- Debugging applications and reviewing logs.
- Backend script execution and maintenance.
- Cloud services understanding and monitoring.
- Configuration as Code practices.
- Structured analytical troubleshooting.
Technical stack
You’ll work hands-on with:
Who are we looking for?
We’re looking for a technically trained professional who already has a solid foundation in software development or systems engineering.
You’ll be a great fit if you:
- Hold studies in Computer Science, Software Engineering, Telecommunications, or a related technical field.
- Have prior hands-on experience (academic, internship, or professional) with backend technologies and cloud environments.
- Understand how web applications work end-to-end.
- Feel comfortable reading logs, investigating incidents, and troubleshooting methodically.
- Have basic knowledge of AWS services and SQL.
- Are familiar with Git and collaborative development workflows.
- Communicate clearly in both Spanish and English.
About Us
At Bdeo, our mission is to empower the insurance and fleet management industries through cutting-edge Visual Intelligence. Our AI-powered technology, accessible via smartphone, allows for remote analysis and detection of vehicle damage, providing triage and cost estimates that help companies streamline and optimize underwriting and claims management processes.
We focus primarily on Motor Solutions, while also applying our Visual Intelligence to selected Property use cases.
Our recent achievements:
- Operating in +30 countries and expanding, with a multicultural team of #Bdoers representing over 14 nationalities.
- Top-Tier Recognition: Named a Gartner Cool Vendor for Insurance and repeatedly featured in FinTech Global’s Insurtech100 as one of the world's most innovative tech companies.
- Additional Honors: Recognized among the World’s Top Insurtech Companies 2024 by CNBC and Statista, and featured in ITC DIA Europe’s top 100 insurtechs to watch. Our CEO, Julio Pernía, and Bdeo were featured in Forbes Spain’s 2024 list of the 100 Most Creative People in Business. Nominated for the Claims Excellence Awards 2024.
- Proven Track Record: Consistently recognized by Wired as one of Europe's Hottest Startups and a top-tier startup in Madrid.
Our growth is backed by top-tier investors, including Wayra and Telefónica Seguros through Íope Ventures, Hollard, Armilar, and CDTI, alongside returning investors K Fund and Blackfin—and we couldn’t be more excited for the journey ahead!
Our Values:
- We think BIG and are BOLD
- We always go the extra mile
- We genuinely CARE about each other
- We stay laser-focused on customer success
Why You'll Love Working with Us!
Vacation & Time Off:
- Recharge Fully: Enjoy 23 vacation days plus all Spanish public holidays.
- Extra Days for Special Moments: Paid time off on December 24th and 31st, and yes, we celebrate you with a day off on your birthday! (Just be sure to bring a fantastic birthday cake to share .)
Flexible Work Options:
- Own Your Schedule: Start anytime between 8 am and 10 am, wrap up between 5 pm and 7 pm, and on Fridays (and 20 summer days), dive into the weekend early with an 8 am to 3 pm finish.
- Home Comforts: Work from home up to three days a week, plus enjoy six full weeks remote per year.
Awesome Perks:
- Health is Wealth: Private medical and dental insurance (Adeslas) for peace of mind.
- Flexible Spending: Meal, transport, training, and kindergarten benefits through Cobee.
- Office Treats: Fuel your day with office snacks—think fruit, cookies, tea, and coffee, all on us!
- Taxes, Done Right: Access to TaxDown to help you file your taxes effortlessly and make sure you’re not paying more than you should.
Learning & Growth:
- Invest in Yourself: An annual budget of 500 euros for books, courses, events, or anything else to keep you growing.
- Conversational English Classes: Boost your fluency with weekly sessions (one day per week) led by a native English teacher.
- Internal Knowledge Sharing: Access training sessions that bring the team closer and up to speed on the latest industry insights.
Extra Goodies:
- Career Momentum: From new learning to career growth, you’ll find plenty of ways to advance and make a significant impact in an industry-transforming company.
- A Dream Team: Join a passionate crew that’s all about revolutionizing the insurance industry!
Bdeo is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
