20 publicaciones de empleo destacadas en amazon digital (¡Están contratando!)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
1d
Programmatic Specialist Junior
Adsmurai —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Excel
- Machine learning
- Gestión de equipo
- Teletrabajo opcional
Principal, Edge System Management AI Technical Lead
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- DevOps
- Sistemas ERP
- Días de asuntos propios
- Teletrabajo opcional
Senior Backend Developer
Aleph Holding —Madrid, Madrid provincia
- Jornada completa
- Java
- SQL
- AWS
Project Manager
Kyndryl —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Azure
- PMP
Desarrollador Python con experiencia (copia)
QubiQ —En remoto
- Teletrabajo
- DevOps
- Bases de datos
- AWS
Ingeniero/a SRE AWS, Kubernetes, Terraform
Grupo NS —Málaga, Málaga provincia
- De 43.000 € a 53.000 € al año
- Jornada completa
- Teletrabajo
- DevOps
- Inglés
- Bases de datos
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
11d
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PepsiCo —Vitoria-Gasteiz, Álava provincia
- Trabajo híbrido
- Azure
- Máster
- SQL
Experto en Agentes Conversacionales IA - Data & IA
SCH Banco Santander, S.A. —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- Inglés
Key Account Manager Amazon Business (F/M/D)
Freudenberg Home and Cleaning Solutions Iberica S.L.U. —Parets del Vallès, Barcelona provincia
- Español
- Microsoft Excel
- Ventas
1d
Business Strategy Consultant
Verisure Sàrl —Pozuelo de Alarcón, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
Solicitud rápida
Backend Engineer
011h —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- AWS
- APIs
- Agile
- Formación continua
- Teletrabajo opcional
Solicitud rápida
SAP FICO Consultant
Aleph Holding —Madrid, Madrid provincia
- Jornada completa
- Inglés
Arquitecto/a IA - Bases de datos vectoriales
Accenture —Sevilla, Sevilla provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Máster
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- Reparto de beneficios empresariales
- Seguro médico privado
Administrador OpenShift
Babel —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Linux
- Seguro médico privado
- Seguro de vida
AWS Cloud Engineer (Database)
Giesecke+Devrient —Sant Joan Despí, Barcelona provincia
- Jornada completa
- Oracle
- AWS
- Scripting
- Teletrabajo opcional
Director, Data Engineering (Capital Markets)
JLL —Madrid, Madrid provincia
- Azure
- Informática
- DevOps
11d
AI Voice Agents Engineering Lead
ISB Santander Global Technology and Operations, S.L. —Santa Bàrbara, Tarragona provincia
- Jornada completa
- Azure
- Informática
- Máster
- Abono gimnasio
- Seguro de vida
Programmatic Sales Manager
Adsmurai —Barcelona, Barcelona provincia
- Trabajo híbrido
- Control de inventario
- Ventas
- Machine learning
Back End Developer
sesametime —Barcelona, Barcelona provincia
- De 40.000 € a 50.000 € al año
- Jornada completa
- Bases de datos
- Project management
- JavaScript

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Las Rozas de Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 1 día

Cualificaciones

Informática
IVR
Grado
APIs
Cloud
Inteligencia artificial

Descripción completa del empleo

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

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