20 publicaciones de empleo destacadas de technical support agent en barcelona, ct (¡Están contratando!)

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Key Account Manager - Commercial Operations Maritime Services

Noatum HOLDINGS -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido | Jornada completa

Cualificaciones

Ventas
Marketing
Logística
Inglés
Máster
Grado
Administración y dirección de empresas
Ciencias empresariales
Gestión de cuentas

Descripción completa del empleo

Published on 02 of April of 2026

Location

Barcelona

Description

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 857 ports across 128 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Key Account Manager will lead the onboarding of new clients and ensure an excellent operational experience throughout the entire business relationship. The selected person will be responsible for coordinating processes, managing the operational relationship with clients, and ensuring compliance with service level agreements (SLAs).

Key Responsibilities:

Onboarding & Coordination:

Guide the entire onboarding process.
Present methodology, processes, and communication channels to new clients.
Adjust resources and processes according to client needs.

Contracts & Tariff Agreements:

Define and implement SLAs and procedures.
Maintain approved rates and collaborate closely with Operations.
Monitor KPIs and manage deviations.

Client Operational Relationship:

Conduct regular meetings and build a relationship of trust.
Oversee PDAs and ensure compliance with specific requirements.
Continuously monitor service quality.

Port Service Supervision:

Track performance and manage escalations.
Maintain ongoing reviews with Operations to identify improvements.

Analysis & Continuous Improvement:

Prepare reports and analyses based on real data.
Lead initiatives aimed at service optimization.
Present insights and added value during commercial meetings.

We offer:

Permanent contract.
Ticket Restaurant.
Access to a flexible remuneration plan (medical insurance, transport…)
Afternoon off on your birthday.
Continuous training in our Corporate University (Learning Platform).
Being part of a dynamic team with global impact.
A role with many possibilities for professional and personal growth.

At Noatum, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.

Minimum requirements

Bachelor's degree in Business Administration and Management, Marketing, Economics, Engineering (in technical sectors), Or other related fields aligned with the company’s industry.
Master’s degree in Marketing, Sales, Commercial Management, or Account Management
3–5 years of experience in a similar role.
Fluent English.
Strong analytical and communication skills.
Ability to manage cross-functional coordination.
Customer-centric mindset with a focus on service excellence.
Proficiency in SLA management and KPI tracking.
Experience in maritime or logistics operations is a plus.

Competencies

maritime
business english
sales

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