7 publicaciones de empleo destacadas de engineer embedded software test en spain (¡Están contratando!)

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Application Support Engineer

Giesecke+Devrient -
Sant Joan Despí, Barcelona provincia

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Detalles del empleo

Contrato indefinido | Jornada completa

Beneficios

Teletrabajo opcional

Cualificaciones

Jira
Oracle
NoSQL
Coordinación de proyectos
Inglés
SQL
Splunk
Scripting
Cloud
UI
Linux
Soporte de aplicaciones
SaaS

Descripción completa del empleo

G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions. Do you want to actively shape the digital transformation with us?

Mission / Role Purpose

The Application Support Engineer provides advanced application-level and operational support for production environments, bridging first-level support and engineering teams.The role focuses on incident, problem, change and service request handling, deep technical investigation, application operations, monitoring improvements, and continuous enablement of L1 support engineers.The position plays a key role in ensuring service stability, SLA compliance, and the continuous improvement of application support processes across multiple products and customers.

Key Objectives

Handle and resolve application-level incidents, problems, service requests and changes across supported platforms.
Ensure completeness, accuracy and quality of ticket handling and documentation.
Support, guide and train L1 Support Engineers to improve first contact resolution and operational maturity.
Actively monitor, investigate and restore application services and integrations.
Contribute to continuous improvement initiatives in monitoring, automation, documentation and operational procedures.
Ensure compliance with Professional Services processes, security and quality requirements.

Key Responsibilities

Service Operations & Ticket Management

Perform daily review and handling of application support ticket queues (INC / SRQ / CHG / PRB).
Monitor and manage the shared application support mailbox, ensuring timely response and appropriate ticket creation or escalation.
Act as advanced support for application-related incidents raised by L1 or monitoring tools.
Support Follow-the-Sun (FtS) queues by monitoring, resolving or reassigning incidents to the appropriate teams.
Ensure SLA targets and service operation KPIs are met.

Incident, Problem & Investigation Handling

Perform in-depth technical analysis and troubleshooting of application-related incidents and problems.
Carry out internal investigations using logs, databases, monitoring tools, documentation, GSMA specifications and knowledge bases.
Identify recurring issues and contribute to problem management activities when required.
Collaborate with Application Engineers, Database Engineers, IT Stack Engineers and R&D teams to resolve complex issues.
Track and follow up software defects and bugs through tools such as JIRA until resolution and validation.

Application & Platform Operations

Restore application services following alerts from monitoring platforms (e.g. Splunk ITSI).
Perform defined operational activities in production environments following approved procedures, including:

Profile state changes (via UI or scripts)
EID / ICCID / profile deletions
IP whitelisting

Troubleshoot and resolve data import errors across multiple application versions and customers.
Support specific application components such as e-Portal, simulators and notification services.

Customer & Business Operations Support

Coordinate and support recurring customer operational activities.
Coordinate certificate renewal activities with customers and internal teams.
Handle customer-specific operational requests requiring advanced application access or scripting.
Provide technical support for MNO notifications and integration-related issues.

Monitoring, Automation & Continuous Improvement

Configure, improve and maintain monitoring dashboards and alerts (e.g. Splunk, Thruk).
Identify gaps in monitoring and trigger corrective actions.
Design, test and support feasible automation processes for recurring Customer Support duties.
Perform operational maintenance activities such as disk space cleanup on application hosts.
Evaluate, improve and document work instructions, procedures and operational standards.

Knowledge Management & Enablement

Maintain and update L1 and application support documentation and procedures in Confluence.
Ensure accurate knowledge base and CMDB updates according to defined processes.
Train and support newcomers and existing L1 agents.
Act as on-call support for L1 agents when required.
Provide day-to-day guidance to L1 agents and L1 team leaders regarding operations and procedures.

Governance, Compliance & Planning

Follow Professional Services global policies, tools and procedures.
Ensure compliance with information security and service operation requirements.
Inform Customer Support leadership and the Global Resource Coordinator when unplanned work impacts planned activities.
Manage time according to assigned activities and ensure accurate time reporting.
Participate in continuous service quality improvement initiatives.

Required Technical Skills

Strong experience in application support and production operations.
Advanced operational knowledge of Linux operating systems.
Log analysis and troubleshooting of distributed applications.
Database knowledge (SQL / NoSQL – Oracle, Couchbase is a plus).
Experience with monitoring tools (Splunk, ITSI, Thruk, Nagios – plus).
Knowledge of ITIL-based service management processes (SNOW is a plus).
Bug tracking and collaboration with R&D teams (JIRA).
Scripting and operational tooling for production environments.
Knowledge of secure production environments.

Soft Skills

Ability to work accurately under pressure and adapt to change.
Strong analytical and problem-solving mindset.
High attention to detail and quality.
Strong written and verbal communication skills in English.
Team-oriented, proactive and learning-driven attitude.
Ability to document and explain technical topics clearly.

Optional / Senior-Level Additions

Advanced understanding of complex application ecosystems.
Experience with application onboarding, integration and configuration.
Automation and process optimization mindset.
Project coordination and stakeholder management skills.
Knowledge of mobile, telecom, SaaS and cloud-based solutions.

What’s great about working with us

Culture and diversity: Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendly.
Global Collaboration: Work collaboratively with stakeholders around the globe.
Career Development: Benefit from continuous training, coaching, and talent development programs.
Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
Own Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices!
Work-Life Balance: Flexible working hours with the option to work remotely (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).
Location: Sant Joan Despí. Easily accessible by public transport.

Privacy Notice

The personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D.

A look behind the scenes

Contact

HR Team Spain

[email protected]

JOB OFFER

Job Details

Job Title
Application Support Engineer

Business Sector
Giesecke + Devrient Mobile Security TCD Iberia S.L.
Av. Baix Llobregat
3
5
08970 Sant Joan Despí
B

Requisition ID
27084

Location

Sant Joan Despí (BCN), ES

Career level
Experienced and Graduates

Job Type
Fulltime, Permanent
Shiftwork

Contact
HR Team Spain
[email protected]

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

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