18 publicaciones de empleo destacadas de personal assistant en madrid, md (¡Están contratando!)

Product Experience Manager (AI & Operations)
Embat —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Inteligencia artificial
Front End Lead Engineer – Prime (Hybrid)
eDreams ODIGEO —Madrid, Madrid provincia
- Oficina
- JavaScript
- Desarrollo de software
PIM Business Application Owner (Temporary - Maternity Cover)
Straumann Group —Madrid, Madrid provincia
- Merchandising
- Sistemas ERP
- Inglés
Senior Mobile Engineer (F/M/D)
Axpo Group —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Access
- Azure
- Inglés
Accountant and Tax Supervisor
Auxadi —Madrid, Madrid provincia
- Sistemas ERP
- Inglés
- Oficina
Applied AI Engineer
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Oficina
- SQL
- Machine learning
Senior Full Stack Developer
EPTA GROUP —Madrid, Madrid provincia
- Jornada completa
- Azure
- Informática
- Inglés
Accounting Specialist
Embat —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Microsoft Excel
- Sistemas ERP
7d
Data Scientist IA Generativa
Procesia Proyectos y Servicios —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Máster
Business Development Manager
Allianz —Madrid, Madrid provincia
- Jornada completa
- Español
- Ventas
- Grado
Treasury Implementation Specialist
Embat —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Grado
7d
Engineering Manager (d/f/m)
Taxfix —Madrid, Madrid provincia
- Jornada completa
- Oficina
- Inteligencia artificial
Solicitud rápida
AI Product Engineer (Internal AI & Digital Workforce)
Embat —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Máster
Data Scientist IA Generativa
PROCESIA —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Máster
Solicitud rápida
Lead Product Software Engineer
Wolters Kluwer —Salamanca-Madrid, Madrid provincia
- Jornada completa
- Azure
- Inglés
- Máster
Java Senior Software Engineer – CX (Hybrid)
eDreams ODIGEO —Madrid, Madrid provincia
- Inglés
- Oficina
- Java
Strategic Account Manager - CCH Tagetik
Wolters Kluwer —Salamanca-Madrid, Madrid provincia
- Jornada completa
- Español
- Microsoft Excel
- Ventas
ASSISTANT STORE MANAGER - MADRID PLAZA RÍO TEEN
Mango —Madrid, Madrid provincia
- Jornada completa
- Habilidades de comunicación
1h

More jobs to discover

Find similar jobs that you might be interested in.

Front End Lead Engineer – Prime (Hybrid)
eDreams ODIGEO —Madrid, Madrid provincia
We’re seeking an experienced Front End Lead Engineer in Spain to lead a team of backend and frontend engineers to foster the growth of the subscriber base for…

Quiero recibir la alerta de empleo más reciente de personal assistant en madrid, md

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Product Experience Manager (AI & Operations)

Embat
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Beneficios

Plan de retribución flexible

Cualificaciones

Español
Inglés
SaaS
Inteligencia artificial
Liderazgo

Descripción completa del empleo

Indefinite
Full time
Hybrid (Madrid, Madrid, Spain)
Product Experience

What is Embat?

Embat is one of the fastest-growing FinTech scale-ups in Europe. Founded in 2021, we are on a mission to redefine how mid-market and enterprise companies interact with their money. We don’t just offer visibility; we provide the financial operating system for the modern era.

The Evolution:

From SaaS to Infrastructure we’ve moved beyond being a platform to becoming a powerhouse of financial services. We are currently building EmbatOne, our own banking infrastructure designed to bridge the gap between traditional banking and seamless digital operations.
But we aren't just moving money, we are making it smarter. With Tellme, our proprietary AI financial assistant, we are empowering CFOs and treasury teams to query complex data and get real-time insights through natural language, turning manual reporting into an archaic memory.

Scale & Impact:

The Team: We are now a team of 150+ exceptional individuals working from our hubs in Spain, UK and DACH, united by a culture of high performance and radical ownership.
The Volume: Our transaction engines handle massive, high-volume payment flows for multinationals, ensuring security and resilience in every cent moved.
The Backing: Backed by tier-1 investors like Creandum, Samaipata, 4Founders Capital, and VentureFriends, we recently secured a €16M Series A to accelerate our global expansion.

We are evolving our Customer Experience function into a more technical, product-focused role that leverages Artificial Intelligence as its primary lever for scale. We are looking for a Product Experience Manager to manage a talented team while simultaneously acting as the architect of an AI-driven incident resolution system.

Your goal is to ensure our support capacity scales efficiently, moving from a 1:100 agent-to-client ratio to a 1:200 ratio, without compromising the sophisticated quality required in a complex B2B SaaS environment.

What you’ll do?

Lead and Develop: Manage a high-performing Customer Experience team, focusing on 1-to-1s, training, and professional growth.
Architect AI Systems: Design and implement AI-driven processes to transform how we resolve customer incidents, moving away from manual-heavy workflows.
Stay Hands-on: Spend 30-40% of your daily time directly resolving customer support tickets to deeply understand our product's complexity before automating it.
Scale the Function: Transform the customer support function into a technical, product-focused operation that can scale as the business grows.
Collaborate with Product: Act as a bridge between customers and the Product team (PMs) to prioritize ticket resolution and improve product quality.
Direct Reporting: Report directly to Carlos Serrano (CEO & Product), working in a model similar to our design squad structure.

Objectives

Efficiency at Scale: Achieve a model where one agent can handle 200 clients (up from the current 1:100 ratio) within the next year.

Smarter Resolution: Build a system that handles complex B2B SaaS incidents with deterministic accuracy using AI.

Output Growth: Improve overall team output and quality without requiring proportional headcount increases as we grow toward 1,500 clients.

Who are we looking for?

Experienced Manager: You have 2-3+ years of experience successfully managing teams; this is our highest priority.
AI Practitioner: You are hands-on with AI and have experience applying it to solve real business problems, not just managing it from a distance.
B2B SaaS Specialist: You understand that B2B support involves higher complexity and more nuanced problem-solving than B2C.
Spanish & English: Full professional proficiency in both Spanish and English is mandatory; Spanish is essential for customer-facing work, while English is key for our product environment.
Strategic Thinker: Background in systems thinking or consulting is highly valued to build processes from scratch.
Fintech/Financial Awareness: While a software developer background isn't required, familiarity with the fintech or financial domain is a significant plus.

Why you’ll love this role

Architectural Freedom: You have the chance to build a new incident resolution system from the ground up, transforming the company's support DNA.
High Impact: Your work will directly enable Embat to scale to 1,500 clients over the next three years.
Leadership Visibility: You will report directly to the CEO and have the opportunity to grow into larger leadership roles as the company expands.
Cutting-Edge Tech: You will be at the forefront of implementing AI technology to solve complex, non-trivial B2B problems.

What comes with working at Embat?

We provide the platform for you to reach your highest professional and personal goals. At Embat, you’ll work in an agile, high-performance environment where we ditch bureaucracy in favor of ownership and impact. We give you the space to lead, build, and create real value for our users from day one.

Expert Mentorship: Work hand-in-hand with our founders, who bring over a decade of experience in Investment Banking at J.P. Morgan.
Ongoing Education: Access to finance and product education, including an initial certification during onboarding and sponsored materials/sessions.
Performance Reviews: Structured feedback twice a year to ensure you are consistently evolving.
Latest Tech: Choose the hardware and tools you need to do your best, most impactful work.

Hybrid & Flexible: A modern hybrid setup (40% remote) with flexible schedules to balance your life and work.
Generous Vacation: 23 paid working days per year, plus your birthday, plus public holidays.
Tenure Rewards: We value loyalty. Get 1 additional vacation day for every year at Embat (up to 3 extra days).

Competitive Compensation: A salary that reflects your project’s impact and your level of responsibility.
Private Health Insurance: Access to top-tier coverage (Sanitas) via our "Retribución Flexible" scheme.
Flexible Remuneration: Optimize your salary with Restaurant, Transport, and Kindergarten cards, plus salary-on-demand via Payflow.
Language Skills: English classes to help you thrive in our international environment.
Team & Culture: Monthly team-building plans, annual Embacation offsite event and Friday Lunch—fully covered by Embat.

Solicitar ahora

Refina tu búsqueda

personal assistant empleos en madrid, md

Product Experience Manager (AI & Operations)

Front End Lead Engineer – Prime (Hybrid)

PIM Business Application Owner (Temporary - Maternity Cover)

Senior Mobile Engineer (F/M/D)

Accountant and Tax Supervisor

Applied AI Engineer

Senior Full Stack Developer

Accounting Specialist

Data Scientist IA Generativa

Business Development Manager

Treasury Implementation Specialist

Engineering Manager (d/f/m)

AI Product Engineer (Internal AI & Digital Workforce)

Data Scientist IA Generativa

Lead Product Software Engineer

Java Senior Software Engineer – CX (Hybrid)

Strategic Account Manager - CCH Tagetik

ASSISTANT STORE MANAGER - MADRID PLAZA RÍO TEEN

More jobs to discover

Quiero recibir la alerta de empleo más reciente de personal assistant en madrid, md

Related Searches

What is Embat?

Embat is one of the fastest-growing FinTech scale-ups in Europe. Founded in 2021, we are on a mission to redefine how mid-market and enterprise companies interact with their money. We don’t just offer visibility; we provide the financial operating system for the modern era.

The Evolution:

What you’ll do?

Objectives

Who are we looking for?

Why you’ll love this role

What comes with working at Embat?

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión

Refina tu búsqueda

personal assistant empleos en madrid, md

More jobs to discover

Quiero recibir la alerta de empleo más reciente de personal assistant en madrid, md

Related Searches

What is Embat?

Embat is one of the fastest-growing FinTech scale-ups in Europe. Founded in 2021, we are on a mission to redefine how mid-market and enterprise companies interact with their money. We don’t just offer visibility; we provide the financial operating system for the modern era. The Evolution:

What you’ll do?

Objectives

Who are we looking for?

Why you’ll love this role

What comes with working at Embat?

Embat is one of the fastest-growing FinTech scale-ups in Europe. Founded in 2021, we are on a mission to redefine how mid-market and enterprise companies interact with their money. We don’t just offer visibility; we provide the financial operating system for the modern era.

The Evolution: