20 publicaciones de empleo destacadas de technical support agent en catalunya (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
18h
Internship Program - AI Solutions
Boehringer Ingelheim España, S.A. —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
16h
AI Architect
Fluidra —Sant Cugat del Vallès, Barcelona provincia
- Trabajo híbrido
- Español
- Informática
- Inglés
Solicitud rápida
Key Account Manager - Commercial Operations Maritime Services
Noatum HOLDINGS —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Marketing
- Inglés
Marketing Ops Manager
Papaya Global —Barcelona, Barcelona provincia
- Jornada completa
- Salesforce
- Inglés
- SQL
Solicitud rápida
Investment Accounting & Reporting Director
Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Inglés
Senior Data Engineer
Zurich Insurance —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Azure
9d
Forward Deployed Engineer (Barcelona)
TransPerfect —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Ventas
Solicitud rápida
Sr Software Engineer, SWR
Qorvo —Barcelona, Barcelona provincia
- Oracle
- Informática
- Inglés
14d
Aerospace RAMS Engineer
DMD Solutions —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Máster
Solicitud rápida
Senior AI Engineer - Agentic Workflows
Zurich Insurance —Barcelona, Barcelona provincia
- Horas extra
- Español
- Azure
- Inglés
Lead Software Engineer - Al Product development
Clarivate —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
AI Solutions Architect
MSX International —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Máster
Solicitud rápida
Senior AI Solutions Engineer for Finance
Lighthouse Intelligence Ltd. —Barcelona, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Inglés
- Máster
Lead Product Software Engineer
Wolters Kluwer —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Inglés
- Máster
Senior Machine Learning Engineer – Generative AI / LLMs
Accenture —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- DevOps
Senior AI Platform Engineer (Domino)
EPAM Systems, Inc. —Barcelona, Barcelona provincia
- Informática
- DevOps
- Oficina
- Vacaciones pagadas
- Programa de recomendación
9d
AI Senior Data Scientist
Alira Health —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Inglés
- Máster
Senior Generative AI Engineer
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Informática
- Máster
Data & AI Strategy Knowledge Graph Engineer Consultant/Manager
Accenture —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Inglés
- Oficina

Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Contrato indefinido
Hace 18 horas

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Solicitar ahora

Refina tu búsqueda

technical support agent empleos en catalunya

Technical Executive – SP Market

Internship Program - AI Solutions

AI Architect

Key Account Manager - Commercial Operations Maritime Services

Marketing Ops Manager

Investment Accounting & Reporting Director

Senior Data Engineer

Forward Deployed Engineer (Barcelona)

Sr Software Engineer, SWR

Aerospace RAMS Engineer

Senior AI Engineer - Agentic Workflows

Lead Software Engineer - Al Product development

AI Solutions Architect

Senior AI Solutions Engineer for Finance

Lead Product Software Engineer

Senior Machine Learning Engineer – Generative AI / LLMs

Senior AI Platform Engineer (Domino)

AI Senior Data Scientist

Senior Generative AI Engineer

Data & AI Strategy Knowledge Graph Engineer Consultant/Manager

Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

Related Searches

What you’ll be doing:

Required Experience:

Languages:

Technical Skills:

Soft Skills:

Leadership Competencies:

Who we are:

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión