20 publicaciones de empleo destacadas de technical support agent en catalunya (¡Están contratando!)

Technical Executive – SP Market
AXA —Barcelona, Barcelona provincia
- De lunes a viernes
- Español
- Inglés
- Liderazgo
14h
Internship Program - AI Solutions
Boehringer Ingelheim España, S.A. —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
12h
German and English Speaking Customer Service Agent (m/f/d) - 100% remote
SIXT Spain —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Teletrabajo
- CRM software
- Servicio al cliente
- Inglés
Solicitud rápida
Forward Deployed Engineer (all genders)
UDG Ludwigsburg GmbH —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Solicitud rápida
Staff Product Designer - Design Systems - 100% Remote - EMEA
Hostaway —Barcelona, Barcelona provincia
- Horas extra
- Teletrabajo
- Investigación
- Oficina
- Grado
- Teletrabajo opcional
Solicitud rápida
13d
GenAI Solution Architect
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Informática
- Máster
Head of Workforce Management Marketplace Experience
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Liderazgo
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
Marketing Ops Manager
Papaya Global —Barcelona, Barcelona provincia
- Jornada completa
- Salesforce
- Inglés
- SQL
Solicitud rápida
Forward Deployed Engineer (Barcelona)
TransPerfect —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Informática
- Ventas
Solicitud rápida
Sr Software Engineer, SWR
Qorvo —Barcelona, Barcelona provincia
- Oracle
- Informática
- Inglés
14d
Aerospace RAMS Engineer
DMD Solutions —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Máster
Solicitud rápida
Senior AI Engineer - Agentic Workflows
Zurich Insurance —Barcelona, Barcelona provincia
- Horas extra
- Español
- Azure
- Inglés
Lead Software Engineer - Al Product development
Clarivate —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Azure
- Informática
Senior Product Software Engineer
Wolters Kluwer —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Desarrollo de software
- APIs
Senior AI Solutions Engineer for Finance
Lighthouse Intelligence Ltd. —Barcelona, Barcelona provincia
- Jornada completa
- Sistemas ERP
- Inglés
- Máster
Lead Product Software Engineer
Wolters Kluwer —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Inglés
- Máster
Senior Machine Learning Engineer – Generative AI / LLMs
Accenture —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- DevOps
Senior AI Platform Engineer (Domino)
EPAM Systems, Inc. —Barcelona, Barcelona provincia
- Informática
- DevOps
- Oficina
- Vacaciones pagadas
- Programa de recomendación
9d
AI Senior Data Scientist
Alira Health —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Inglés
- Máster
Senior Generative AI Engineer
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Azure
- Informática
- Máster

Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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Technical Executive – SP Market

AXA -
Barcelona, Barcelona provincia

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Detalles del empleo

Contrato indefinido
Hace 14 horas

Cualificaciones

Francés
Español
Inglés
Liderazgo
Gestión del tiempo

Descripción completa del empleo

Job Description:

We are looking for a "Technical Executive" to join our team at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

What you’ll be doing:

Conduct 1-to-1 technical and informative sessions with Agents as needed
Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
Conduct complaint analysis and root cause analysis
Participate in and propose process improvement implementations
Participate in crisis cells when necessary
Participate in client audits and workshops at their level
Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
Monitor Agents' telephony performance and provide corrective feedback
Actively manage case escalations and complex cases, delivering quality solutions within appropriate timeframes
Control EOD, LLN, and Recovery activities, monitoring cases and advising Agents
Monitor Red Flag notifications and updates
Transfer policy knowledge to the Agents team, ensuring compliance
Support process and improvement implementations
Provide technical support and coaching while promoting quality standards
Maintain continuous contact with Team Leader and Operations Manager
Action complaints by providing case summaries and reviews to the Complaints team

What you’ll bring:

Required Experience:

Minimum 2 years of experience in claims processing, preferably with policies
Minimum 3 years of knowledge in Travel claims activity (AEV)
Deep knowledge of Travel processes and policies

Languages:

Spanish: Professional level (required)
English: Professional level (required)
French: Desirable (a plus)

Technical Skills:

Excellent technical skills and knowledge of complex cases (EODs, LLNs, Red Flags)
Proficiency with case management systems and tools
Meticulous attention to detail and consistent focus on quality and accuracy
Excellent organizational and time management skills

Soft Skills:

Communication: Ability to communicate clearly, both verbally and in writing, including in stressful and frustrating situations
Manage multiple tasks simultaneously
Proactivity: Initiative in continuous improvement
Receptiveness to Feedback: Openness to constructive criticism and willingness to improve
Coaching: Strong coaching skills and passion for empowering Agents to make autonomous decisions
Professional Ethics: Alignment with AXA's corporate culture and values

Leadership Competencies:

Strategic Vision: Understands the impact of their work on business priorities and acts accordingly
Customer Focus: Delivers service to internal/external customers in a reliable and attentive manner
Change Leadership: Demonstrates willingness to implement changes that add value
Results Orientation: Ensures timely, high-quality deliverables
Building Capability: Drives own personal development
Team Leadership: Contributes to the team's high performance standards

**SCHEDULE: Monday-Friday from (13h-21h) Flexible**

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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technical support agent empleos en catalunya

Technical Executive – SP Market

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German and English Speaking Customer Service Agent (m/f/d) - 100% remote

Forward Deployed Engineer (all genders)

Staff Product Designer - Design Systems - 100% Remote - EMEA

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Head of Workforce Management Marketplace Experience

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Forward Deployed Engineer (Barcelona)

Sr Software Engineer, SWR

Aerospace RAMS Engineer

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Senior AI Solutions Engineer for Finance

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Senior Machine Learning Engineer – Generative AI / LLMs

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Quiero recibir la alerta de empleo más reciente de technical support agent en catalunya

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