BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
As Customer Care Representative (6 months) you willbe the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc. You will part of the Order Management process being the link between OM team, Customers and Business. You will be responsible to process transactions not moved to our Share Service Centers yet. Together with your manager you will play a key role in driving continuous improvement initiatives.
- Main responsibilities will include:
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You have a portfolio of customers and Businesses assigned. These portfolios could change based on the evolution of Customer Service to adapt to new situations. The preference model is that each Customer Service Specialist (CCO rep) has a portfolio of customers in the concept BDX (all businesses). The portfolio of customers can be influenced by the Customer segmentation doing by BD.
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Customer enquiries: Attend customer enquiries. These can be received by phone, email, fax, chats and web portals. An answer with resolution to the customer should be provided in the first contact; when not possible, the enquire will be transferred to the right person/group in the Organization.
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Service Claims intake: Register the service claim being reported by a customer in the appropriated system. Try to provide a resolution to the customer at the moment of the service claim report.
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Order Management: Manage the tickets created by OM team related to discrepancies found in the customer orders (prices, SKU’s, quantities …)
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Manual allocation and Backorder notification: When manual allocation is needed, for example in BO situations. Work closely with the Business to assign for allocation the stock available. Report to customers when BO situations. As this activity need a lot of time, agree with Business and Customer Service Team Leader the customers will provide BO notification.
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Administrative background.
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Experience (minimum 2 years) in similar position, preferably in health sector.
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English upper intermediate. Portuguese is a plus.
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Advanced knowledge on excel and analytic tools.Experience with SAP and SalesForce is a plus.
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6 months contract
Salary range for this role 25600€ - 29000€
BD is proud to be certified as a Top Employer 2026 inSpain,reflecting our commitment to creating an exceptional working environment
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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ESP San Agustin del Guadalix
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
€25,600.00 - €39,025.00 EUR Annual
