Associate Technical Project Manager - Iberia & EU
Location: Madrid, Spain-Must be based in MADRID SPAIN
About the Role
The Associate Technical Project Manager will be based in our office Madrid, Spain, working across the Iberia region and within the European Union, providing project support for a portfolio of Tillster customer projects of varying size, scope, and complexity; and manage content changes (menu) in conjunction with the customer and with the support of Tillster’s global team. S/he will work effectively with various members of Tillster throughout all phases of projects and build strong relationships with the Company’s customers.
The Associate Technical Project Manager will develop strategic relationships at all levels of the customer’s organization, maximizing customers knowledge of Tillster products and services, and gathering referrals to sister brands or markets that can be pursued by the Tillster Sales team. The Associate Technical Project Manager is measured on performance against two primary criteria: (1) customer satisfaction and account retention; and (2) revenue and profit growth within the account.
The Associate Technical Project Manager will be an employee of Tillster Services EMEA S.a.r.l, a wholly owned subsidiary of Tillster, Inc. and will be governed by all applicable laws governing employment in Madrid, Spain. The Associate Technical Project Manager will work from the Tillster Madrid, Spain office; his/her own home/office; and remotely. The Associate Technical Project Manager will travel as business needs demand.
Responsibilities
- Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity.
- Develop and maintain project plans, schedules, and milestones.
- Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships.
- Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost.
- Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner.
- Predictive escalation of pending customer satisfaction issues.
- Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels.
- Participate in regular release meeting discussions and follow up with the Tillster team to ensure product updates are correctly administered.
- Work with Product Management to create visibility to upcoming product and services-based opportunities.
- Manage content changes (menu) in conjunction with the customer and with the support of Tillster’s US-based team.
- Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content.
- Undertake acceptance testing of product/menu developments and related changes.
- Provide support to team members, as business needs demand and as required – i.e., product testing; planning and coordination of product deployments to new stores; helpdesk; project management.
- Other duties as needed, required, or directed.
Requirements
- Spanish and English – business proficiency required; plus, Portuguese strongly preferred!
- 2-3 years of Project Management experience within the restaurant industry.
- Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment.
- To be successful in the role, the incumbent must:
o Be maniacally focused on customer service, satisfaction, and success.
o Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability.
o Be highly organized; must manage complex lists of objectives, sequence, and priority.
o Demonstrate impeccable attention to detail.
o Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up.
o Experience in customer-facing
o Basic understanding of software engineering is a plus
o Possess strong technical/technological prowess.
o Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies.
Highly Preferred
- Demonstrate understanding of on-premise order and pay technology and demonstrate technical/technological prowess in all customer engagements.
- Demonstrate the ability to identify and coordinate sales opportunities with both inside and outside sales teams.
The Interview Process
1. Recruiter interview with a Talent Acquisition Specialist.
2. Interview with Program Management, Technical Project Management, and R&D/Technology.
3. Interview with our General Manager, Global Kiosk Programs.
Making a Difference in the Tillster Way
Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Pay and Benefits (Spain)
Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
Holidays: local/municipal holidays in accordance with applicable Spain Labour laws, dependent on your employment start date.
Vacation: Based on Spain Labor Laws
Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.
Tillster is proudly an Equal Opportunity Employer
No Visa Sponsorship
Principals only – no Agencies or calls please
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Request personal/financial information during recruitment
Require payment or fees
Ask for sensitive PII before a formal job offer
Collect information via email or phone (only through secure channels)
Extend offers without in-person or virtual interviews
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