Company Description
Would you like to work for a company where hospitality is a work of heart and you can be all you are?
Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.
At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.
Job Description
Role Overview:
We are seeking a motivated and detail-oriented Luxury Sales Support Intern to assist our team in launching new overflow onboarding properties. This is an exciting opportunity to gain hands-on experience in luxury reservation sales, CRM data management, property performance analysis, and operational sales optimization within a globally recognized brand.
Key Responsibilities:
-
Coordinate and liaise with properties to ensure accurate and up-to-date hotel card information.
-
Monitor and manage CRM communications, ensuring timely follow-ups with both properties and guests.
-
Organize and optimize internal documentation and SOPs to enhance operational efficiency.
-
Provide administrative support to streamline team workflows and improve productivity.
-
Live monitor call flow volumes, ensuring staff allocation aligns with language demand.
-
Set up routing profiles and accreditation for new employees.
-
Identify and address inefficiencies in Salesforce CRM workflows.
-
Audit and maintain data accuracy for all leads in Salesforce CRM.
-
Assist in creating internal communications to support team engagement and updates.
-
Track KPIs and conversion rates, providing analytical insights to support sales performance.
Qualifications
Requirements:
-
Currently pursuing or recently completed a degree in Hospitality, Business, Tourism, or a related field.
-
Strong organizational skills and attention to detail.
-
Proficiency in Microsoft Office Suite
-
Familiarity with CRM tools (Salesforce preferred).
-
Ability to multitask and work in a fast-paced environment.
-
Fluency in English and French; additional languages are a plus.
Benefits:
-
Hands-on experience in luxury reservation sales and operations.
-
Exposure to high-end clientele and exclusive luxury properties experiences.
-
Opportunity to work in a dynamic, international team environment.
-
Potential career development opportunities within Luxury Sales Support.
Additional Information
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
What It’s Like to Work at Accor Global Reservation Centre:
LK : Accor GRC Barcelona
IG : GRC Barcelona
TikTok : grc.barcelona
