20 publicaciones de empleo destacadas en amazon digital (¡Están contratando!)

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Informática
- Grado
- APIs
Tech Lead de Inteligencia Artificial Generativa
Babel —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- AWS
- Inteligencia artificial
- Seguro médico privado
- Seguro de vida
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Paid Search Specialist (SEM)
Adsmurai —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Excel
- Inglés
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- Teletrabajo opcional
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Devoteam —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
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- Inglés
- AWS
Global Recruiter - Fixed Term Contract
Aleph Holding —Madrid, Madrid provincia
- Inglés
- Reclutamiento
- Agile
14d
28573 - Consultor/a de plataforma, operación y arquitectura IA
INECO —Madrid, Madrid provincia
- Oracle
- Informática
- Java
- Formación continua
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Devoteam Spain —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
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- Inglés
- AWS
Solicitud rápida
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- Jornada completa
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adm-Indicia —Madrid, Madrid provincia
- Jornada completa
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- Oficina
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Marketplace Growth Manager
Rointe Heating —Santomera, Murcia provincia
- Jornada completa
- Microsoft Excel
- Marketing
- Inglés
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Solicitud rápida
Sr Product Mktg Manager, Pickup and Returns Advertising
Amazon Spain Services, S.L.U. —Madrid, Madrid provincia
- Jornada completa
- Español
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- Inglés
14d
Group Product Manager
Blacklane GmbH —Barcelona, Barcelona provincia
Senior Sound Mixer
Deluxe Media —Madrid, Madrid provincia
- Jornada completa
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Arquitecto DATA AWS Senior
Babel —Madrid, Madrid provincia
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- Teletrabajo
- Inglés
- AWS
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- Seguro de vida
Senior Designer
Darkroom —España
- Jornada completa
- Teletrabajo
- Inglés
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Darkroom —España
- Horas extra
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- Inglés
Backend Developer IOT
Kairos Digital Solutions —España
- Jornada completa
- Teletrabajo
- DevOps
- Java
- AWS
- Formación continua
- Seguro médico privado
IA Engineer
Kairos Digital Solutions —España
- Jornada completa
- Teletrabajo
- DevOps
- AWS
- Restaurante
- Formación continua
- Seguro médico privado
Freelance Amazon & Digital Marketing Service
Goliath —Valencia, Valencia provincia
- Media jornada
- Teletrabajo
- Español
- Microsoft Excel
- Inglés
Solicitud rápida
Amazon Advertising Specialist (Sponsored Ads & Amazon DSP)
RightHand —Madrid, Madrid provincia
- De 30.000 € a 35.000 € al año
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Las Rozas de Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Informática
IVR
Grado
APIs
Cloud
Inteligencia artificial

Descripción completa del empleo

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

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Solutions Architect – Contact Center (Cloud & AI)

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Senior Designer

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IA Engineer

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Quiero recibir la alerta de empleo más reciente de amazon digital

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